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JustAnswerReviews 17,691

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,161
This company responds to reviews on average within 4 days

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Ohio
1 review
0 helpful votes
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Fabulous recommendations
December 20, 2025

Dr Byrd was phenomenal! What an asset to your company. She was very educated, informative and compassionate. Explained all of our options with our senior English sheepdog …wish she lived closer. We would definitely be patient.

Date of experience: December 10, 2025
Canada
1 review
0 helpful votes
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Thank you Dr E!
December 20, 2025

Dr E was amazing! He gave me great advice on how to help my dog through a difficult and scary situation. He even followed up on our progress. You can tell he really cares!

Date of experience: December 9, 2025
Maine
1 review
0 helpful votes
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My son's dog consumed 10 Heartgards
December 20, 2025

My son's dog ate a pack of Heartgard & I needed to know if it was toxic. He was very confident & reassuring that it was not & made himself available through chat if I had more concerns.

Date of experience: December 10, 2025
California
1 review
0 helpful votes
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Satisfied!
December 20, 2025

I feel that all my question's were answered. Not happy with the answers but I feel she was honest about what I can do at this point.

Date of experience: December 10, 2025
Canada
1 review
0 helpful votes
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Thank you Dr. Adeel
December 20, 2025

The doctor provided expert advice in a timely manner. Thank you!

Date of experience: December 10, 2025
Ohio
1 review
0 helpful votes
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Escape artist
December 20, 2025

I went in to clean turtle tank and check on her and found tank empty. She was located behind a backpack and put back in tank. Vet reassured me that she is showing good signs of recovery. He also praised me for being up front with my son that we could have a sick 🤒 r dead turtle as a result of this but at present she seems to be doing well and destressing

Date of experience: December 10, 2025
Arizona
1 review
0 helpful votes
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The Best
December 20, 2025

After accidentally deleting my Facebook Icon I received the best help anyone could ever ask for. Everyone was so polite and professional. Thanks to these guys, I am smiling again. They are the perfect team. Thank you all for your help.

Date of experience: December 10, 2025
Oklahoma
1 review
0 helpful votes
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Clarity about meds!
December 20, 2025

Excellent experience. Patient in answering questions. Very grateful

Date of experience: December 10, 2025
California
1 review
0 helpful votes
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Expert was professional and thorough.
December 20, 2025

Sufwan answered my questions efficiently and clearly and I'm very satisfied. Problem resolved and I'll know what to do next time if it happens again

Date of experience: December 10, 2025
Georgia
1 review
0 helpful votes
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It was quick and painless
December 20, 2025

The Tech seemed to know exactly what my problem was and how to solve it.

Date of experience: December 10, 2025
Canada
1 review
0 helpful votes
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3/4 of a century old
December 20, 2025

At my age, I find the IT field to be more complicated. The tech understood what problemsI needed to be resolved, and he addresses my problems promptly and efficiently with the tools at hand.
Mission accomplished, and a most satisfied customer.
Thank you.

Date of experience: December 10, 2025
New Zealand
1 review
0 helpful votes
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Dr Winder, Doctor & Urologist
December 20, 2025

Dr Winder being a qualified Doctor & Urologist was able to help me with the questions I most needed answered I recommend her to others if you have underlying health issues

Date of experience: December 11, 2025
California
1 review
0 helpful votes
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Advice on car repossession
December 20, 2025

Great experience overall, I received the answer I was looking for

Date of experience: December 10, 2025
Kentucky
1 review
0 helpful votes
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Please back off for now. I'm trying to cut and paste information. I was given conserving my case.

Date of experience: December 10, 2025
Texas
1 review
0 helpful votes
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Just Answer, Just Great
December 20, 2025

On 12/9/25 I had a charge for Google authenticator. I did not order it. It did not show up anywhere on my Google account. Because it was debit, my bank couldn't cancel it. Google customer service put me through to Just Answer when I told them I have had nothing but trouble with Just Ask.

Date of experience: December 10, 2025
Canada
1 review
0 helpful votes
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Epson WF4720 maintenance box error
December 20, 2025

Gave me solution to clear error message. Unplug printer then press power button & stop button at same time as you replug the
Printer. There is no red stop button visible anywhere on this printer. I guess the tech didn't know that and I didn't find out until I moved the printer to a location where I could plug in and push 2 buttons simultaneously but then found there is no red button anywhere. So it ended up being an unsuccessful call. Next stop- Epson site.Now to wait for the $66 refund for a monthly subscription that they don't mention until you agree to the $2 refundable fee after the call. No transparency there, the bot should be programmed to explain that $66.

Date of experience: December 10, 2025
Georgia
1 review
0 helpful votes
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Sick ole Sammie
December 20, 2025

My 12 yo short hair female German Pointer has Vomiting, Diarrhea and not eating for 3-4 days. They asked questions I had not thought about. Advised me to get to vet immediately, but that isn't possible today, so they told me signs to watch for that meant she would need emergency vet help.

Date of experience: December 10, 2025
Florida
1 review
0 helpful votes
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Thanks
December 20, 2025

My question was answered and confirmed what was told to me before. It's a very expensive fix so I wanted a 2nd opinion.

Date of experience: December 10, 2025
District of Columbia
1 review
0 helpful votes
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Landlord issues…
December 20, 2025

My property management company for my apt tried to strong arm me and scare me. Fortunately I had the backbone to research what they said and question it.
I had Legal Eagle as my help and he did such an amazing job. Thank you so much!

Date of experience: December 8, 2025
Viet Nam
1 review
0 helpful votes
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Rask og profesjonell hjelp
December 20, 2025

Bare positiv opplevelse med hjelpen jeg fikk

Date of experience: December 11, 2025