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JustAnswerReviews 17,408

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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4,098
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Ohio
1 review
0 helpful votes
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My Experience
December 15, 2025

I was able to get a person after ai to email. I don't think some of my questions were understood? I called someone who has the app and so far there isn't mush on it. I will no tomorrow if I will be able to watch the Blue Jackets. Disappointed that we can't watch Cleveland Monsters or any other Ohio college or NFL. Seams like very few choices for $19/month. I will make my decision by next week.

Date of experience: December 5, 2025
California
1 review
0 helpful votes
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Outstanding
December 15, 2025

Had lost all messages from 2 contacts. I was able to retrieve 1 but not the other.
He walked me thru retrieving the 2nd messages

Date of experience: December 5, 2025
Washington
1 review
0 helpful votes
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Was very helpful
December 15, 2025

Needed help with arrangements for an internment at a VA cemetary. This service provided was very helpful and fast. I got what I needed very quickly.

Date of experience: December 5, 2025
Georgia
1 review
0 helpful votes
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Quick help with needed advice
December 15, 2025

Started the request for vet advice and did answer initial questions, then paid the small fee and a vet gave advice for our concerns!

Date of experience: December 5, 2025
Georgia
1 review
0 helpful votes
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Technically Challenged
December 15, 2025

It was a chore chatting But when we had a conversation he explained everything to my understanding and fixed it all up! Thanks Bill Heady

Date of experience: December 5, 2025
Texas
1 review
0 helpful votes
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Easy to use and questions answer
December 15, 2025

It was my first time using JustAnswer but I've browsed in the past. It was very easy to use the the expert I was connected with answered all of my questions. Would reocmmend!

Date of experience: December 5, 2025
New Jersey
1 review
0 helpful votes
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Faucet repair
December 15, 2025

Service man gave specific instructions to manage the problems with the faucet & problem was corrected without any difficulty.

Date of experience: December 5, 2025
Oregon
1 review
0 helpful votes
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Scam for prize money
December 15, 2025

I was contacted by PHC on a voice mail that I was a winner and gave me a no. To call to register. When I called the said to call a different number to finish the registration process, I was told they would take care of any taxes, federal and state. However, I needed to pay $3000. 00 to cover local taxes for a Ford truck I had won.

Date of experience: December 5, 2025
North Carolina
1 review
0 helpful votes
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Excellent
December 15, 2025

Excellent experience with Just answer. I changed networks and couldn't get my printer to connect to the new WiFi. Within just a few minutes, together we got it connected, and now I know how do fix the problem. Thanks

Date of experience: December 5, 2025
California
1 review
0 helpful votes
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Could not finish the help today
December 15, 2025

The gentleman that helped me today was very nice, but unfortunately, I had a little bit of an emergency that I had to get off-line right away, but I will recheck again soon thank you so much

Date of experience: December 5, 2025
Virginia
1 review
0 helpful votes
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Excellent
December 15, 2025

Richard hit me with some knowledge and piece and showed me how I have rights. This made me more relax and more focus. Thank you Mr. RICHARD.

Date of experience: December 5, 2025
Kentucky
1 review
0 helpful votes
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Rep was great but info was limited
December 15, 2025

I had signed up for FitMe through an ad. I had an email from PayPal indicating I had 2 charges. I couldn't find an email from FitMe.
The Rep walked me through checking various places for the subscription. Eventually she helped me discover I had not used my normal email account to set up the subscription, and I was able to find the FitMe email. Since the Rep didn't have access to the FitMe payment information, she was not able to tell me anything about the actual subscriptions. But she did help me get to the email that allowed me to pursue my quest.

Date of experience: December 5, 2025
California
1 review
0 helpful votes
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Had a great experience today. Needed help with a restoration project. Been at a standstill. James got me moving again. Also gave me some options and some hope to finish my project. Can't thank him enough!

Date of experience: December 5, 2025
New York
1 review
0 helpful votes
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Review for GAL my legal advisor
December 15, 2025

The information, the patience and care and the approach to my concerns were answered in a professional way. The service and attention to detal surpass my expectations and is invaluable. I am grateful to have found this On Line "Just Answer" service and Thankful that Gal was there to answer all my questions.

Date of experience: December 5, 2025
Arizona
1 review
0 helpful votes
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Doggie Diarrhea
December 15, 2025

Dr. Marks listened to my concerns relative to my ten yo Border Collie with diarrhea. My dog still eats, plays and drinks normally, but has this issue for three days. Dr. Mark's explained likely causes and recommended an easy fix to relieve the issue.

Date of experience: December 5, 2025
New Mexico
1 review
0 helpful votes
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IT Tech was knowledgeable and patient with this old guy. My complaint is that in my conversation with your bot I requested a phone call but received contact via text. When I acknowledged this I was informed that it could not be connected by the tech. The problem with doing this service via tech is that online techs are spread thin, servicing multiple customers at one-time resulting in delayed wait-times for tech to respond to customer responses.

Date of experience: December 4, 2025
New Zealand
1 review
0 helpful votes
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Satisfied customer
December 15, 2025

I'm 71 years old and not very computer literate. Robin was very patient and helpful and made my request easy to understand and solvable. Thank you.

Date of experience: December 6, 2025
Tennessee
1 review
0 helpful votes
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Not happy
December 15, 2025

I was told cost to speak with someone would be $5 I was also charged $38 which i did not agree to and did not subscribe to a service. Please cancel and return the $38

Date of experience: December 5, 2025
Michigan
1 review
0 helpful votes
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Stuck blinds
December 15, 2025

Cellular blinds wouldn't go back up and were stuck in down position. Just Answer rep told me how to reset the mechanism. I followed instructions and the blinds went back up and are functioning great!

Date of experience: December 5, 2025
Florida
1 review
0 helpful votes
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Thought Fox Nation subscription was canceled but got a yearly renewal charge. We were unable to reverse the charge so we tried to access Fox Nation & could not sign in. There is no way to verbally communicate with a representative. I'm not very computer literate, so I appreciate the assistance from JustAnswer.

Date of experience: December 5, 2025