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JustAnswerReviews 15,723

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
3,660
This company responds to reviews on average within 3 days

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Ohio
1 review
0 helpful votes
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Just what I wanted Thank you
November 11, 2025

Well I was trying to find that information for a week and I could not find what I was looking for then I saw your website I thought this would be better 😅 and it was Thank you Thank you so much.

Date of experience: November 1, 2025
Ohio
1 review
0 helpful votes
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Totally relieved
November 11, 2025

My cat got some onion dip on his face.And before I could wipe it off, he licked it off, and I was worried about onion toxicity. But the vet assured me that they need to have quite a large amount to get sick. So I was very relieved and very grateful that I don't have to worry and if he does get an upset stomach it'll teach him a lesson. To stay out of other people's food.

Date of experience: November 1, 2025
New Jersey
1 review
0 helpful votes
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DIC board
November 11, 2025

We were unable to locate the icons on the dashboard in the owner manual. David was able to explain the meaning and locate its all too brief description in the manual. Thankfully it isn't an engine problem.

Date of experience: November 1, 2025
Utah
1 review
0 helpful votes
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Dr Ivana was great
November 11, 2025

My dog was having some vomiting, lethargy and digestive issues over the weekend when my vet was closed. Dr Ivana listened to what was going on with my dog and walked me through her recommendations and asked if I had further questions. Very comforting for a worried dog mom!

Date of experience: November 1, 2025
Puerto Rico
1 review
0 helpful votes
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Excelente. Las respuesta fueron precisas y muy informativas.

Date of experience: November 1, 2025
Pennsylvania
1 review
0 helpful votes
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There was only one person that set the weekly schedule on our thermostat and she passed away unexpectedly so I am trying to learn and share with a select group

Date of experience: November 1, 2025
California
1 review
0 helpful votes
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No texting.
November 11, 2025

Don't assume everyone can text. I had to enter my wife's cellphone number to proceed. All I needed was the chat. Cut out the part about texting.

Date of experience: November 1, 2025
Michigan
1 review
0 helpful votes
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I was uncertain to try this out but was very happy with the experience. Even though I did not get the answers I was hoping for, I got the correct answers and also received the validation needed for my health journey.

Date of experience: November 1, 2025
Florida
1 review
0 helpful votes
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Efficient expert advice
November 11, 2025

It is so refreshing and all too rare these days to find someone who really knows their stuff. This was the best money I've ever spent. Bravo!

Date of experience: November 1, 2025
GB
1 review
0 helpful votes
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Volvo xc70 electrical issue
November 11, 2025

Amir4k was very helpful in identifying my problem and although needs parts replacement he pointed me in the right direction. He clearly has very good knowledge of volvos

Date of experience: November 1, 2025
Canada
1 review
0 helpful votes
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Great experience
November 10, 2025
Updated review

Even though we are not quite finished yet I find him to be very professional, empathetic, positive and very helpful. I usually don't trust many people in this world but this guy has really earned my trust

Date of experience: October 31, 2025

He was very respectful and helpful.
September 14, 2025
Previous review

He is very professional and listens. He is very helpful and went above and beyond. If I could I would not hesitate to hire him

Date of experience: September 4, 2025
Iowa
1 review
0 helpful votes
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Joel Salas Review
November 10, 2025

At first I was a little discouraged about getting my SS card information taken care of, however Joel told me what my best way to get it was and I did what he said to do by going to the nearest
SS office to have them help me further and that is what I did, and they got me what information I needed to pursue my continuing to get a potential job that I was applying for

Date of experience: October 31, 2025
Canada
1 review
0 helpful votes
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Happy
November 10, 2025

Dave knew exactly what the problem was and sent me in a direction that caused me to get my problem resolved. I was ecstatic! Thank you!

Date of experience: October 31, 2025
Oregon
1 review
0 helpful votes
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Wonderful Service!
November 10, 2025

My Himalayan cat was vomiting more than usual and I was scared as to if I should take her to the vet immediately or wait until her vet visit in a few days. The vet I received to answer my questions and concerns was wonderful! I've always had such good experience using this service and will continue to use it and recommend it to others

Date of experience: October 31, 2025
Washington
1 review
0 helpful votes
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Experience with technicians
November 10, 2025

Rei did an excellent job of troubleshooting the problem. He was the second person I worked with, and he did an excellent job of diagnosing the problem and helping me resolve the problem.

Date of experience: October 31, 2025
Florida
1 review
0 helpful votes
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Help locating a package
November 10, 2025

I ordered a package I never received even though the receipt showed it as delivered. Mehul R, my contact person with JustAnswer, bent over backwards to try to help locate my package. The Summary shows every effort was made and he kept in touch with me. Unfortunately, I have come to the conclusion that my package was stolen. But I am very happy with Just Answer.

Date of experience: October 28, 2025
Colorado
2 reviews
0 helpful votes
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A five star satisfied customer
November 10, 2025

Initially a bit unusual but soon realized it was an AI chat box that was asking question and did a VERY GOOD job of asking the right question. Once transferred to a live technical, Rob, he very quickly sent links and answered my question, one even before I asked.

Date of experience: October 31, 2025
Pennsylvania
1 review
0 helpful votes
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Wonderful experience...
November 10, 2025

I am a 73 year old female with little to no experience with a laptop... the technician was very patient with me... the way he explained it fell right into what I needed. Not

Date of experience: October 31, 2025
Virginia
1 review
0 helpful votes
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Since I have numerous medical issues and would like answers to medical advice, procedures or treatments which will enhance my abilities to help myself when making decisions, for example,
Finding a better place to move to, informing me of the probable up-coming treatments I may
Encounter for surgury and the go to website for diet issues.

Date of experience: October 31, 2025
California
1 review
0 helpful votes
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UBER Confusion
November 10, 2025

I accidentally booked the same ride twice each way.
UBER must have recognized my error. I understand that one of the rides each way will be dropped.

Date of experience: October 31, 2025