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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Needed what was on line so had to go to computer to fix
I needed to value the pocket watch and she had the right answer, and it was what I had hoped for. She gave me great advice. She was patient in the process of exchanging details of the watch and photos.
She is amazine!
Out of nowhere my computer was blocked…giving me what I suspected was a false phone to call. I researched and called Microsoft tech and got the help I needed.
Doctor was excellent. He completely answered all my concerns
The doctor was very pleasant & I learned a lot about my cat's care & what I need to do for his health.
Derrick was easy to understand and very knowledgeable
Woody was very informative and was able to listen to my issue. He provided some trouble shooting options but I will ultimately need a replacement part.
Mark was very responses and provided estimates of value and an auction house to get them sold.
Great experience getting answers to my questions, however, the website stated a $5.00 fee for one time visit and 45.00 /month if I wanted to continue or cancel at any time. My account was charged $50.00. This is not good. I'd better not have any problem clearing this up.
Our 7 1/2 month old Miniature Schnauzer stole 1/2 bar of 72% Cacao chocolate bar (. 58 oz.)from my husband's tray and consumed it before we realized it. The vet we spoke to was clear, concise and very helpful. She outlined the possible consequences and instructed us on what to do. She even offered to stay with us while we administered the 3% hydrogen peroxide. We followed her detailed instructions and are following up with our local vet today. We were all able to get a good nights sleep and our baby will be fine. Thank you.
My dogs got into some grapes, which I'm told are toxic so I needed very quick input. Just answer came up when I googled what to do, someone answered right away to do a triage. It was easy to pay and there after spoke to a vet quite quickly he answered all my questions and stayed on with me until the issue resolved. Thanks just answer!
My great dane ate a layer of chopped pecans from a cake pan I turned my back on. Dr. Nikko gave me quick answers on what to watch for & reassurance not to panic based on my google information.
Everything that was told to me was straight-forward and easy to understand
The fireplace wouldn't start. I replaced the batteries in the remote and still nothing. The technician informed me that there is a transmitter that also has batteries. I found the transmitter, changed the batteries and it's working fine now.
The vet was very helpful and calmed me down right away. He addressed my concerns and answered all my questions. I highly recommend this service.
I had purchased items from a merchant online, using the wrong credit card. The just answer person assisted me in getting my refund and instructed me on how to use the merchant's app to request the refund. She did an awesome job and I really appreciate her taking the time to help me as I knew nothing about how to use the merchant's app in getting my money refunded. THANK YOU.
I was pretty nervous about using an online site. The response was in a timely manner. And I did receive alot of information
The doctor I've been consulting with, Dr. RRK, is absolutely amazing! Not only does he have incredible knowledge but he goes way above and beyond. He'll do whatever it takes to help me and I can tell that he's genuinely concerned about me. He's already done more for me in the last month than all of these other doctors have done in the last 6 years! He's truly a blessing, for sure! Thank you, Dr. RRK!
Heat pump and air handling unit not working together for cooling.
Kelvin, the technician, after troubleshooting, determined it was the air handling unit fan motor or motor battery. Will need a live person to make the repair.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members