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JustAnswerReviews 13,036

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,970
This company responds to reviews on average within 1 day

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Canada
1 review
0 helpful votes
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Fantastic
September 10, 2025

Dr. E was extremely kind, compassionate and spoke to me like a grieving pet mom, instead of just a client... highly recommend if you need any vet questions answered... he goes the extra mile!

Date of experience: August 31, 2025
California
1 review
0 helpful votes
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Mechanical
September 10, 2025

Very helpful and answered all of my questions very quickly.

Date of experience: August 31, 2025
Florida
1 review
0 helpful votes
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Restored my AC promptly
September 10, 2025

Andre R was quick and to the point. My Trane unit was on standby mode after changing the filter. He described how to restore the settings so my AC came back on and is working now. It's Labor Day weekend and he fixed my AC!

Date of experience: August 31, 2025
Missouri
2 reviews
1 helpful vote
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It was helpful but no resolution. Was encouraged to go to the ER

Date of experience: August 31, 2025
Washington
1 review
0 helpful votes
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At first I wasn't sure if I wanted to do this. However I was in a bind, and needed to complete what I had started, which was cleaning out my Sewing/Crafting room, along with my Martelli Sewing/Cutting Mat & Table was filled with dirt, dust and grit. I now have a baby quilt to create. The table is about 15'x7' with a 60"x30" cutting mat. I did not remember how to clean it. I needed to get started on a baby quilt. Feeling desperate I chose to try JustAnswer. I wish I could remember the young lady's name, who helped m e first. I am 78 and Mr. Technology and I don't always communicate very well. She answered all my questions quickly and patiently walked me through what I needed to do to get help. She explained the process clearly so that I could understand. I waited for my Expert Appraiser/Helper, Brian Watkins, he answered all my questions. All I needed was to know how to clean this expensive table. It took him a short amount of time for him to find what I needed and he even gave me an appraisal for the worth of my table. That was an extra and nice to know for future use.

Date of experience: August 31, 2025
Colorado
1 review
0 helpful votes
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Help
September 10, 2025

Good experience with answering my questions to my package situation. On time response

Date of experience: August 31, 2025
Illinois
1 review
0 helpful votes
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Randall did great.
September 10, 2025

Randall did great. A five minute call to do a reset on our thermostat.

Date of experience: August 31, 2025
Illinois
1 review
0 helpful votes
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Pet concerns
September 10, 2025

Red spot on paw throwing up not as playful and laying around more.

Date of experience: August 31, 2025
Michigan
1 review
0 helpful votes
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Dr. Richard is great.
September 10, 2025

Good, timely response and complete answers. Nothing more needs to be said.

Date of experience: August 31, 2025
Illinois
1 review
0 helpful votes
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Quick and useful!
September 10, 2025

Dr.Su S. Responded quickly and effectively to my questions, and prescribed a simple remedy.

Date of experience: August 31, 2025
Canada
1 review
0 helpful votes
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Amazing knowledge and customer service.
September 10, 2025

It was very easy to find the form I needed, very inexpensive and Candice T. Was very knowledgable in the answers to my questions. I do not have a lawyer at present, so this was a great experience for me.

Date of experience: August 31, 2025
Canada
1 review
0 helpful votes
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They told me some honest news. Information that I needed to hear. Their answer saved me from potentially being a victim of being scammed thousands of $$$

Date of experience: August 29, 2025
Florida
1 review
0 helpful votes
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Fast Fix
September 10, 2025

Issue with Spectrum remote fixed in on chat. Mr.Carl gave me options and the first one fixed it. Spectrums recommendation to use Just Answr was the right thing to do

Date of experience: August 31, 2025
Pennsylvania
1 review
0 helpful votes
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I'll now wash my Sketchers more often.
September 10, 2025

Hanging the Sketchers on the line could take 12 hours, I better get a new pair before I was the one pair I have, Any sales you Know of?

Date of experience: August 31, 2025
Ohio
1 review
0 helpful votes
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I was upgrading from an old Nest thermostat to a newer Google Nest 4th generation thermostat. The wiring configurations did not match and when I connected the wires and powered up the system, the unit blew warm air instead of cool (not good in August). The technician asked about the wiring and also about the type of system I had (heat pump). One of the wires (W1) should have been labeled O and inserted into the O/B slot on the new Nest. I made the change and the system is functioning properly.

Date of experience: August 31, 2025
California
1 review
0 helpful votes
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Quick & knowledgeable help
September 10, 2025

The technician called me quickly and was able to help me fix my problem and under a minute!

Date of experience: August 31, 2025
New Jersey
1 review
0 helpful votes
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Attorney that responded to me answered all the questions he was patient and professional.

Date of experience: August 31, 2025
California
1 review
0 helpful votes
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Questions and recommendations provided.
September 10, 2025

The attorney was great. Judith answered all my questions and provided recommendation.

Date of experience: August 31, 2025
Pennsylvania
1 review
0 helpful votes
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Quick and Easy
September 10, 2025

Very fast appraisal of an antique I had questions about. Appraiser responded in minutes with an answer and estimated value.

Date of experience: August 31, 2025
Texas
1 review
0 helpful votes
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Quick & clear answers
September 10, 2025

Richard provided quick and concise answers to my questions as I was trying to verify some information about LLC's, SCorps & Trusts.
Thanks!

Date of experience: August 31, 2025