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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Key from remote did not open door of Prius with flat battery. But the alternate (spare) key did work so can now jump start the car and drive to shop for new battery. Problem nearly solved. Thx.
The platform was very easy to use. I was quickly connected with a veterinarian. My baby was in severe pain with IVDD and I was unable to connect with her regular vet. He addressed my questions and suggested changing the dose and schedule of her medications. He was very personable and continued to stay online with me as I had many questions since this was our first experience with IVDD. My regular vet returned my call following my interaction with JustAnswer and I received the same answers from him which validated the legitimacy of the JustAnswer vet. We had a rough night getting on top of her pain but I am happy to report as of 9am she is finally resting comfortably. I will absolutely use JustAnswer and will consider becoming a member. I highly recommend!
My AC guy was very knowledgeable and helpful! He walked me through reprogramming my Honeywell Pro AC thermostat.
My puppy chewed a toxic ant trap. Vet was very helpful and kind.
It took a while to get the tech but his instructions were straight forward and worked great.
2 different movers used for long distance move. First added $******* ransom to deliver 2 of our 4 trucks. I suspect they thought they had legitimate reason but I do not and never agreed to it. Had to pay their ransom to get our possesions.
2nd movers were to move what was left behind after 4 trucks. So first mover estimation was off by a full truck, and thought they deserved an additional 10k! But 2nd movers were off horribly, too. Virtual tour cubic ft went from 600, guy 1, to 900. Guy 2, to 1400 on loading! Did get revised contract with higher volume, cf, and price, but not signed until truck was loaded though time of signature was backtimed to when they movers arrived.(fraud)
I was trying to hook up with XM radio for my truck, I typed my note to your rep and she said i needed to give my credit card for a 5 dollar refundable charge so I did that and was turned over to a mechanic who had no idea about XM RADIO later I found out not only did you hit my credit card for $5.00 but a nonrefundable charge of 45 dollars, please credit my card back with my 50 dollars
I don't want to do all this I don't want to do all this
The technicians solve my issues with my echo and echo show
I needed to know answers to my SS questions. You've been very helpful
Thank you
Overall a 10 out of 10 my assistant was spectacular
I'm so relieved to hear that everything is fine. I'm still going to kick my brothers butt though.
My experience with Erik was professional quick and on point.
I would recommend this site to anyone wanting a quick answer for appraisals.
My only wish is that I could have the appraisal in writing and stamped.
Helped me figure out a no com issue across the K-Line of a B7 Audi 2.0T. I have been wrenching for work now for 28years. I am not grateful at electrical and never diagnosed K-Line issues. He walked me through how to diagnose the issue and help explain the diag steps and why they are done. We spent about 5hours text and diagnosing things together, it was like being back in school learning electrical while earning money. Him walking me though the steps helped me resolve the issue from what I can tell as I have communication with the car again. He knows his diagnostics steps vary well and helped me with a 6hour crash corse on my skills to improve.
After trying for between 2-3 hours to get phone help from the Whirlpool/Maytag phone numbers, just answer stepped in and gave me hope. I'll contact W/M Monday morning and see what happens. Your techs are terrific.
Plesed with the professional response from Aaron#####. He not only was informative about the issue my vehicle was having but also helped me find possible mechanics that can help resolve my vehicle's issue. Was professional, courteous and seemed very knowledgeable too.
The doc had great options to address the issue and i will be putting those into effect!
Charles was timely and knowledgeable with his answers from the data I gave him.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Hello David,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
bellais@justanswer.com or 800-808-0645