business logo of JustAnswer

JustAnswerReviews 17,616

4.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+384
How would you rate JustAnswer?
grey star
grey star
grey star
grey star
grey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,145
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Joe V.
Unfollow Joe V.
Share Review
Report Review

Icemaker
October 1, 2025

Was told I need a new ice maker. Got an Amazon ice maker. Gonna install it when it arrives. Beautiful

Date of experience: September 21, 2025
Nevada
1 review
0 helpful votes
Follow Jeff F.
Unfollow Jeff F.
Share Review
Report Review

Helped fifer out a K-Line issue
October 1, 2025

Helped me figure out a no com issue across the K-Line of a B7 Audi 2.0T. I have been wrenching for work now for 28years. I am not grateful at electrical and never diagnosed K-Line issues. He walked me through how to diagnose the issue and help explain the diag steps and why they are done. We spent about 5hours text and diagnosing things together, it was like being back in school learning electrical while earning money. Him walking me though the steps helped me resolve the issue from what I can tell as I have communication with the car again. He knows his diagnostics steps vary well and helped me with a 6hour crash corse on my skills to improve.

Date of experience: September 21, 2025
Texas
1 review
0 helpful votes
Follow Ardelle P.
Unfollow Ardelle P.
Share Review
Report Review

The only one who helped
October 1, 2025

After trying for between 2-3 hours to get phone help from the Whirlpool/Maytag phone numbers, just answer stepped in and gave me hope. I'll contact W/M Monday morning and see what happens. Your techs are terrific.

Date of experience: September 21, 2025
New Mexico
1 review
0 helpful votes
Follow Cher F.
Unfollow Cher F.
Share Review
Report Review

Professionally Speaking
October 1, 2025

Plesed with the professional response from Aaron#####. He not only was informative about the issue my vehicle was having but also helped me find possible mechanics that can help resolve my vehicle's issue. Was professional, courteous and seemed very knowledgeable too.

Date of experience: September 21, 2025
California
1 review
0 helpful votes
Follow CARYL L.
Unfollow CARYL L.
Share Review
Report Review

Good advice!
October 1, 2025

The doc had great options to address the issue and i will be putting those into effect!

Date of experience: September 21, 2025
Louisiana
1 review
0 helpful votes
Follow Brian B.
Unfollow Brian B.
Share Review
Report Review

Charles was timely and knowledgeable with his answers from the data I gave him.

Date of experience: September 21, 2025
South Carolina
1 review
0 helpful votes
Follow Sandra A.
Unfollow Sandra A.
Share Review
Report Review

Very please
October 1, 2025

I was very pleased with JustAnswer. Sally contacted me immediately to hear my situation with my toy poodle and my youngest son. My poodle (Lady) seems to be very afraid of my son and we don't know why. She meet strangers and cozy up with them just fine, however, if she see my son even far off, she goes into a panic mode, barking and urinating.
Sally gave us an exercise to try on Lady. We will start it this afternoon. Stay tuned...

Date of experience: September 21, 2025
Illinois
1 review
0 helpful votes
Follow Jess W.
Unfollow Jess W.
Share Review
Report Review

This experience was quick and convenient. I'll definitely be going back for more legal advice.

Date of experience: September 21, 2025
Pennsylvania
1 review
0 helpful votes
Follow Ella M.
Unfollow Ella M.
Share Review
Report Review

Quick answers
October 1, 2025

They were able to help me fast and were very nice. Would definitely use again.

Date of experience: September 21, 2025
California
2 reviews
0 helpful votes
Follow Michy g.
Unfollow Michy g.
Share Review
Report Review

Dr. Porter was very helpful and his analysis, diagnosis and treatment. All sound logical. I will implement. I will do a follow up review in a few days once Dr. Porter's suggestions have a chance to work, but hopeful they will, as it sounds logical.

Date of experience: September 21, 2025
Florida
1 review
0 helpful votes
Follow Susan T.
Unfollow Susan T.
Share Review
Report Review

I found it to be a very good experience and I enjoy doing it. The app is very easy to read.

Date of experience: September 21, 2025
Illinois
1 review
0 helpful votes
Follow Larry B.
Unfollow Larry B.
Share Review
Report Review

Got my questions answered!
October 1, 2025

Quinn was very knowledgeable, he listened to my questions, answered them completely and this led into a further discussion about fuel recommendations for my outboard motor. He also took time asked me other questions which better helped as I prepare my tritoon/motor for winter. He took his time with me, I did not feel rushed and left the conversation with a better understanding of my needs in preparing for winter. I called with one question in mind but left with much more knowledge about my 200 hp Mercury! Thank You Quinn!

Date of experience: September 21, 2025
Minnesota
1 review
0 helpful votes
Follow Deb E.
Unfollow Deb E.
Share Review
Report Review

Kevin called us within a matter of minutes. He went through a checklist with us and successfully fixed the issue (our fault as newbies!) when we're on the road full time next year, we will definitely do the membership, well worth it!

Date of experience: September 20, 2025
Georgia
1 review
0 helpful votes
Follow Glen C.
Unfollow Glen C.
Share Review
Report Review

HVAC repair
October 1, 2025

I'm a tech, sometimes when you get in a bind on a job, it's great to have someone to ask with a fresh perspective on things. Many times it's something I overlooked, or someone has a better way of performing a test. Incredibly helpful!

Date of experience: September 21, 2025
Minnesota
1 review
0 helpful votes
Follow Bosephus P.
Unfollow Bosephus P.
Share Review
Report Review

Good advice
October 1, 2025

After explaining my issue regarding a new carburetor he answered a question I didn't even ask that allowed me to reassemble the snowblower and start it right up.

Date of experience: September 19, 2025
Oklahoma
1 review
0 helpful votes
Follow Galina D.
Unfollow Galina D.
Share Review
Report Review

Family law
October 1, 2025

Legal advice was to the point accurate and compassionate

Date of experience: September 21, 2025
Illinois
1 review
0 helpful votes
Follow Marci x.
Unfollow Marci x.
Share Review
Report Review

Easily accessible, timely guidance
October 1, 2025

Senior female dog experiencing severe gastrointestinal issue late at night, no emergency vet near us. After a 15 minute wait was contacted by Dr. CJ Sutton who clearly had a lot of experience with this issue. Her consult was clear and concise, and inspired confidence in her guidance

Date of experience: September 21, 2025
Florida
1 review
0 helpful votes
Follow Hal B.
Unfollow Hal B.
Share Review
Report Review

Great Experience at 3 AM
October 1, 2025

Issues with CGM device in the middle of the night with dangerously low readings. Some back and forth with Dr. and my concerns were addressed and eliminated.

Date of experience: September 21, 2025
Ohio
2 reviews
0 helpful votes
Follow Larry B.
Unfollow Larry B.
Share Review
Report Review

Good Service
October 1, 2025

It took awhile but we were able to get the correct answer. Thank you

Date of experience: September 21, 2025
Nebraska
1 review
0 helpful votes
Follow Becky K.
Unfollow Becky K.
Share Review
Report Review

A good response
October 1, 2025

It was nice that he told me he was hearing impaired because I am as well

Date of experience: September 21, 2025