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JustAnswerReviews 17,621

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,146
This company responds to reviews on average within 4 days

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Ohio
2 reviews
0 helpful votes
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Good Service
October 1, 2025

It took awhile but we were able to get the correct answer. Thank you

Date of experience: September 21, 2025
Nebraska
1 review
0 helpful votes
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A good response
October 1, 2025

It was nice that he told me he was hearing impaired because I am as well

Date of experience: September 21, 2025
Australia
1 review
0 helpful votes
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N
October 1, 2025

The doctor's response was very detailed and the advice was spot-on. I'm very satisfied.

Date of experience: September 21, 2025
North Carolina
1 review
0 helpful votes
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Making Oscar Happy Again
October 1, 2025

Overall excellent - so pleased to get help for my baby.

Date of experience: September 21, 2025
Washington
1 review
0 helpful votes
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He broke things down into simple terms as if I were a pre-schooler. Even that was a reach for me. He, truly, spent hours to help me unsnarl problems that I had created with my Alexa devices. So patient! You will be very lucky if you get him when you need help ๐Ÿ‘๐Ÿ˜€ THANK YOU! ๐Ÿ‘๐ŸŽ‰๐Ÿ‘

Date of experience: September 20, 2025
Connecticut
1 review
0 helpful votes
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No help
September 30, 2025

He was unable to tell me anything i hadn't already tried so it was a wasted time

Date of experience: September 20, 2025
JustAnswer S. โ€” JustAnswer Rep
2 months ago

Hello RJ,

We apologize for the inconvenience and hope your issue has been resolved. If you still need assistance, please contact us. Weโ€™re here to help.

Best,
Bella, JustAnswer Customer Care
bellais@justanswer.com or 800-808-0645

Pennsylvania
1 review
0 helpful votes
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I first called the poison control animal hotline. I was waiting for over 20 minutes. While I was waiting, I got a hold of you and was helped before they even answered my call. I am so grateful to Dr Nikko for resolving my problem quickly and efficiently

Date of experience: September 20, 2025
North Dakota
1 review
0 helpful votes
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Oven on my stove overheated and shut off
September 30, 2025

I did a Google search regarding using my oven after it overheated and shut off. After answering several questions, I was asked if I would like to speak to a technician who could help me resolve my issue. I said yes, provided my phone number, and in less than a minute, I was talking to a live person. He made recommendations, provided the necessary information to fix my problem, and explained how to do it. It was an easy, reassuring experience, and I was grateful for knowing how to go forward and fix my oven.

Date of experience: September 20, 2025
Washington
1 review
0 helpful votes
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Izzy sick
September 30, 2025

It was very easy and I appreciated the phone call from the vet. Since I live in rural Alaska. I am still worried about my dog.

Date of experience: September 20, 2025
Florida
1 review
0 helpful votes
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Help with AC
September 30, 2025

I had an error message on the thermostat on Saturday night and wanted to know if I needed to do something now or if I could wait a few days. I can wait at least til tomorrow

Date of experience: September 20, 2025
Indiana
1 review
0 helpful votes
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Great and easy to use service.
September 30, 2025

Expert was clear in explanation of the situation and provided helpful additional information.

Date of experience: September 20, 2025
Washington
1 review
0 helpful votes
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Greg is great and knowledgeable
September 30, 2025

He found the root of the problem right away and offered help finding the proper part. I really appreciated his help

Date of experience: September 20, 2025
California
1 review
0 helpful votes
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Eyelid swelling. Possibly from LYRICA
September 30, 2025

Quick responses on chat. Also quick call from Dr. Adeel, who was very helpful, nice, and expressed concern about my problems. Gave excellent advice.

Date of experience: September 20, 2025
GB
1 review
0 helpful votes
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Double taxation uk/nz
September 30, 2025

Expert very quickly understood issue, clearly stated (limited) options and helped clarify position.

Date of experience: September 20, 2025
Georgia
1 review
0 helpful votes
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BrandonEsq is amazing.
September 30, 2025

He has guided me through a difficult legal matter. When I've shared some of it with the bricks and mortar lawyer, they are always very impressed.

Date of experience: September 20, 2025
California
1 review
0 helpful votes
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Very prompt service. Also very knowledgeable and polite and patient
Thanks

Date of experience: September 20, 2025
Massachusetts
1 review
0 helpful votes
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Did the best we could
September 30, 2025

Offered a lot of good suggestions to try. Unfortunately, that didn't address the problem. Tech was very polite and helpful though. Didn't appreciate automatic monthly enrollment in a plan, though. Will be wary if using this service again.

Date of experience: September 20, 2025
Texas
1 review
0 helpful votes
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The service was great and the individual assisting me was very helpful and knew his stuff. I will use this service again.

Date of experience: September 20, 2025
Nepal
1 review
0 helpful votes
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Bad experience
September 30, 2025

I dit not intend to pay โ‚ฌ 48 for a question without an answer. No asked them to give my money back, but no reaction on that question. I feel myself cheeted.

Date of experience: September 20, 2025
JustAnswer S. โ€” JustAnswer Rep
2 months ago

Hello Hans

We appreciate that you gave JustAnswer a try, and weโ€™re sorry that it didnโ€™t work out. I hope your issue has been resolved. If you still need assistance, please contact us. Weโ€™re here to help.

Best,
Bella, JustAnswer Customer Care
bellais@justanswer.com or 800-808-0645

California
1 review
0 helpful votes
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Simple, quick and complete
September 30, 2025

When you are working you want to get good information and you want it as quickly as possible so you can get back to work. Charles did all that.

Date of experience: September 20, 2025