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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I AM A 76 YEAR OLD THAT IS A WIDOW AND VERY STUBBORN. I WILL HAVE TO GET ASSISTANCE FROM ONE OF MY SONS TO COMPLETE THIS.
Charles was specific and to the point, answering my question without the runaround. Well done.
My mini Yorkie ate a square of Canderel chocolate. On consulting with Dr Andrew, my mind was put at ease.
I have tried to explain my situation so far without success. I did not receive any service and I did not want to subscribe to your service. Please refund my 48.00. I can be reached at *******318 Thank you Bob Goldman
I appreciate quick and detailed answer I've got from JA expert on my legal question - great customer experience!
Professional and courteous. Very pleased with the outcome
My Ember mug was not heating up. I could not restart it and I called for help. The service representative worked with me and together we straightened out the problem. The response to me was clear, accurate and the technician was patient. It was a very good connection all around.
Excellent explanation from the tech I chatted with. Although, the problem could not be fixed with his/her suggestions, he/she did give me a number to call to request repair mailing instructions.
I clicked on JustAnswer, my questions were answered, and I was immediately connected to a technician. It took about 20 minutes, but the results were perfect.
They were very helpful and patient overall very nice!
I was having issues with Amazon selecting the wrong card from a long list of VISAs, some expired. After my call I have reduced my cards to one default card. All unwanted cards have been eliminated! 5 minutes.
Start to finish this type of service was quick, easy and cheap. Saved me a $150 trip to the vet
Dr. Li was able to help point me in the right direction for a dr who can help with daughters symptoms. I am working on getting her to a specialist this week.
Explained all the steps necessary to fix the problem in a way that I followed quite well (not really a DYI kind of person)
Tom gave me a checklist to go thru and and a reassuring answer on a bad BCM Thanks I'll be staying in touch with future problem
I was anxious and frustrated at the time. The Sign in to the App wouldn't accept my password and then I noticed that the new password had become my account sign in. As I'm not computer smart I didn't know how to correct it. Anthony M helped me to fix it!
Very nice to speak to someone even if it's not face to face the person you talk to is very nice
The Vet made me feel so much better about the situation that happened to my dog.
I had not known that the AUTO setting is best. It allows the Bosch to follow a washing procedure suited to the needs of the current washing situation.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Hello Bob,
This isn’t the experience we want for you. I hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
bellais@justanswer.com or 800-808-0645