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JustAnswerReviews 17,601

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,139
This company responds to reviews on average within 4 days

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Missouri
1 review
0 helpful votes
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GARAGE DOOR REMOTE
October 2, 2025

I AM A 76 YEAR OLD THAT IS A WIDOW AND VERY STUBBORN. I WILL HAVE TO GET ASSISTANCE FROM ONE OF MY SONS TO COMPLETE THIS.

Date of experience: September 22, 2025
Florida
1 review
0 helpful votes
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Excellent expert advice
October 2, 2025

Charles was specific and to the point, answering my question without the runaround. Well done.

Date of experience: September 22, 2025
South Africa
1 review
0 helpful votes
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My mini Yorkie ate a square of Canderel chocolate. On consulting with Dr Andrew, my mind was put at ease.

Date of experience: September 22, 2025
California
1 review
0 helpful votes
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I have tried to explain my situation so far without success. I did not receive any service and I did not want to subscribe to your service. Please refund my 48.00. I can be reached at *******318 Thank you Bob Goldman

Date of experience: September 22, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello Bob,

This isn’t the experience we want for you. I hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.

Best,
Bella, JustAnswer Customer Care
bellais@justanswer.com or 800-808-0645

Ukraine
1 review
0 helpful votes
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Quick and comprehensive!
October 2, 2025

I appreciate quick and detailed answer I've got from JA expert on my legal question - great customer experience!

Date of experience: September 22, 2025
New York
1 review
0 helpful votes
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Returns
October 2, 2025

Professional and courteous. Very pleased with the outcome

Date of experience: September 22, 2025
South Carolina
1 review
0 helpful votes
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Helpful
October 2, 2025

Answered my specific questions about my area of residence. Reassuring.

Date of experience: September 22, 2025
Rhode Island
1 review
0 helpful votes
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Ember Mug reset
October 2, 2025

My Ember mug was not heating up. I could not restart it and I called for help. The service representative worked with me and together we straightened out the problem. The response to me was clear, accurate and the technician was patient. It was a very good connection all around.

Date of experience: September 22, 2025
Iowa
1 review
0 helpful votes
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Excellent explanation
October 2, 2025

Excellent explanation from the tech I chatted with. Although, the problem could not be fixed with his/her suggestions, he/she did give me a number to call to request repair mailing instructions.

Date of experience: September 22, 2025
South Carolina
1 review
0 helpful votes
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Great Experience
October 2, 2025

I clicked on JustAnswer, my questions were answered, and I was immediately connected to a technician. It took about 20 minutes, but the results were perfect.

Date of experience: September 22, 2025
Colorado
1 review
0 helpful votes
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They were very helpful and patient overall very nice!

Date of experience: September 22, 2025
Canada
1 review
0 helpful votes
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Credit Card Management on Amazon
October 2, 2025

I was having issues with Amazon selecting the wrong card from a long list of VISAs, some expired. After my call I have reduced my cards to one default card. All unwanted cards have been eliminated! 5 minutes.

Date of experience: September 22, 2025
Pennsylvania
1 review
0 helpful votes
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Wonderful and quick service
October 2, 2025

Start to finish this type of service was quick, easy and cheap. Saved me a $150 trip to the vet

Date of experience: September 21, 2025
Florida
1 review
0 helpful votes
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Great service
October 2, 2025

Dr. Li was able to help point me in the right direction for a dr who can help with daughters symptoms. I am working on getting her to a specialist this week.

Date of experience: September 22, 2025
Indiana
1 review
0 helpful votes
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Ice maker not working
October 2, 2025

Explained all the steps necessary to fix the problem in a way that I followed quite well (not really a DYI kind of person)

Date of experience: September 22, 2025
Georgia
1 review
0 helpful votes
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Tom done a great job
October 2, 2025

Tom gave me a checklist to go thru and and a reassuring answer on a bad BCM Thanks I'll be staying in touch with future problem

Date of experience: September 22, 2025
Canada
1 review
0 helpful votes
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Fixing my Apple TV
October 2, 2025

I was anxious and frustrated at the time. The Sign in to the App wouldn't accept my password and then I noticed that the new password had become my account sign in. As I'm not computer smart I didn't know how to correct it. Anthony M helped me to fix it!

Date of experience: September 22, 2025
GB
1 review
0 helpful votes
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Very nice to speak to someone even if it's not face to face the person you talk to is very nice

Date of experience: September 22, 2025
Massachusetts
1 review
0 helpful votes
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The Vet was amazing
October 2, 2025

The Vet made me feel so much better about the situation that happened to my dog.

Date of experience: September 22, 2025
Ohio
1 review
0 helpful votes
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I had not known that the AUTO setting is best. It allows the Bosch to follow a washing procedure suited to the needs of the current washing situation.

Date of experience: September 21, 2025