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JustAnswerReviews 17,564

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,132
This company responds to reviews on average within 4 days

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Oregon
1 review
0 helpful votes
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I am seeking how to get customer service for a package I never received. It is a foreign country that isn't an easy one to get info out of. The tracking info said it was delivered, however, it never was. Now I have to go back to original order and tell them the whole story again.

Date of experience: September 22, 2025
Arizona
1 review
0 helpful votes
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Caring and knowledgeable
October 2, 2025

Overall very nice gentleman, I need a different attorney, not employment, but still very helpful.

Date of experience: September 22, 2025
North Carolina
2 reviews
0 helpful votes
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Excellent
October 2, 2025

My questions were answered in a clear and concise manner.

Date of experience: September 22, 2025
California
1 review
0 helpful votes
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Outlook Issue on mobile device.
October 2, 2025

Very helpful in getting to the problem with excellent suggestions. I am confident we will get problem fixed with his guidance.

Date of experience: September 22, 2025
Florida
1 review
0 helpful votes
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Helpful
October 2, 2025

The questions I had were answered with the chat and were very helpful,

Date of experience: September 22, 2025
New York
1 review
0 helpful votes
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Immigration Questions
October 2, 2025

I had a great experience with Guillermo. He answered all my questions with honesty, I am very satisfied with all his answers because he took the time to answer all my questions and also, he gave me some ideas and some solutions to my concerns.

Date of experience: September 22, 2025
New York
1 review
0 helpful votes
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Very understanding and knowledgeable. Felt no judgement and only the willingness to help and go the extra mile. Thank you Michael.

Date of experience: September 22, 2025
Texas
1 review
0 helpful votes
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Very satisfied
October 2, 2025

Very knowledgeable and friendly. Very fast service. Probably didn't even have to wait but maybe a couple of minutes for the mechanic to call me. I am very pleased

Date of experience: September 22, 2025
GB
1 review
0 helpful votes
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This is a very helpful platform to get advice for your pets

Date of experience: September 22, 2025
California
1 review
0 helpful votes
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Tech was awesome!
October 2, 2025

Dishwasher stopped working and had flashing lights. Tech diagnosed the problem based on the flashing lights and gave me a button pushing "recipe" to clear the error. Took about 4 minutes and the dishwasher is working again!

Date of experience: September 20, 2025
Missouri
1 review
0 helpful votes
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Termination of Guardianship
October 2, 2025

Great experience, good advice! Right on point with everything.

Date of experience: September 22, 2025
Missouri
1 review
0 helpful votes
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GARAGE DOOR REMOTE
October 2, 2025

I AM A 76 YEAR OLD THAT IS A WIDOW AND VERY STUBBORN. I WILL HAVE TO GET ASSISTANCE FROM ONE OF MY SONS TO COMPLETE THIS.

Date of experience: September 22, 2025
Florida
1 review
0 helpful votes
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Excellent expert advice
October 2, 2025

Charles was specific and to the point, answering my question without the runaround. Well done.

Date of experience: September 22, 2025
South Africa
1 review
0 helpful votes
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My mini Yorkie ate a square of Canderel chocolate. On consulting with Dr Andrew, my mind was put at ease.

Date of experience: September 22, 2025
California
1 review
0 helpful votes
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I have tried to explain my situation so far without success. I did not receive any service and I did not want to subscribe to your service. Please refund my 48.00. I can be reached at *******318 Thank you Bob Goldman

Date of experience: September 22, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello Bob,

This isn’t the experience we want for you. I hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.

Best,
Bella, JustAnswer Customer Care
bellais@justanswer.com or 800-808-0645

Ukraine
1 review
0 helpful votes
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Quick and comprehensive!
October 2, 2025

I appreciate quick and detailed answer I've got from JA expert on my legal question - great customer experience!

Date of experience: September 22, 2025
New York
1 review
0 helpful votes
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Returns
October 2, 2025

Professional and courteous. Very pleased with the outcome

Date of experience: September 22, 2025
South Carolina
1 review
0 helpful votes
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Helpful
October 2, 2025

Answered my specific questions about my area of residence. Reassuring.

Date of experience: September 22, 2025
Rhode Island
1 review
0 helpful votes
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Ember Mug reset
October 2, 2025

My Ember mug was not heating up. I could not restart it and I called for help. The service representative worked with me and together we straightened out the problem. The response to me was clear, accurate and the technician was patient. It was a very good connection all around.

Date of experience: September 22, 2025
Iowa
1 review
0 helpful votes
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Excellent explanation
October 2, 2025

Excellent explanation from the tech I chatted with. Although, the problem could not be fixed with his/her suggestions, he/she did give me a number to call to request repair mailing instructions.

Date of experience: September 22, 2025