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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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BrandonEsq made me feel heard. He answered all my questions and gave me step by step to start getting my issues resolved.
New outboard would not start. Worked with the expert to validate my repair approach. Very helpful
It was an excellent experience overall! I had a single question about a VA
Over all Carl he was pretty patient and I did get my TV fixed with his help! He got a little irritated because it took me a while type in the things I needed to but he was very nice and got the job done I'll know more later as I look at my different channels but thank you Carl I appreciate your help even though you got a little bit irritated with me.
Randy listened to the issues I'm having and gave me easy to understand explanations Randy offered to look at pictures to see exactly what I was explaining but I could figure that process of transferring from my phone to this program. Thank you so much Randy. I wish there was some way to let you know if it worked as y ou said it should.
I was able to have a intelligent conversation with a lawyer who I felt, answered all of my questions in a genuine fashion. He was cordial, and to the point. Thank You
Expert explained very helpful information to me. Very respectful and knowledgeable about how and what I should do. Greatly appreciate this outstanding experience.
I would like to have been able to get a copy of the chat, Otherwise, the experience was excellent. It is a great relief to me, Thank you VERY MUCH.
The "chat" person responded to my question in just a few minutes and within 5 minutes I was talking to a repair technician, Jarid. He knew immediately how to correct the issue with my refrigerator.
I needed advice about getting visitation rights to see my granddaughter, and what to do.
I can't afford an attorney, but will see what I need to do to see my granddaughter, and this point it's very frustrating since my hands are tide. I wish I can get help somehow that I can see my granddaughter, her mother had made it difficult, to deal with her and now she's sick and refuses to let me help her.
Brief chat with Josh prompted me to run cartridge clean a third time which solved the problem. No further assistance required.
I had some personal questions regarding vaginal bleeding. And I was extremely worried but now I'm put to ease unless my symptoms worsen or new ones occur.
The mechanic was very knowledgeable and easy to chat with. While I will still need to take my vehicle to a local mechanic to get it fixed, at least I know I can drive it to the dealership and not have it towed.
The answer I received was on target and fully answered my concerns.
Multiple dash light blinking and 90 miles from home with zero help from the dealership, my question, "what's wrong and can I continue home" was answered in less than a few minutes. What a relief to have someone knowledgeable on the phone-calm, professional and very affable.
Looking for help. I did not know where to go. Luckily I found the way!
Every thing went great.The answer you gave made since so will do it.
I actually fixed it. Myself. I'm surprised he didn't tell me to delete history in Safaria. I did that and it took care of it.
Very helpful in everything you need help with in their profession.
I have to decide on a plan of action. Received the information I needed!
Going thru a wrongful dismissal suit, my lawyer not very communicative with process, needed questions answered and found the help I needed to go forward. Many thanks!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members