business logo of JustAnswer

JustAnswerReviews 12,327

4.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+384
How would you rate JustAnswer?
grey star
grey star
grey star
grey star
grey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,809
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Israel
1 review
0 helpful votes
Follow Leon K.
Unfollow Leon K.
Send Message
Share Review
Report Review

Preferably speaking with someone Very difficult to communicate in writing

Date of experience: August 18, 2025
Washington
1 review
0 helpful votes
Follow M D.
Unfollow M D.
Send Message
Share Review
Report Review

Friendly friendly friendly friendly friendly friendly friendly friendly friendly friendly

Date of experience: August 18, 2025
Michigan
1 review
0 helpful votes
Follow Hirsch W.
Unfollow Hirsch W.
Send Message
Share Review
Report Review

We never spoke. I had my cell on "do not disturb".
I still could use a phone call.
Hirsch

Date of experience: August 18, 2025
Wisconsin
1 review
0 helpful votes
Follow Sandy G.
Unfollow Sandy G.
Send Message
Share Review
Report Review

Cat fleas
August 28, 2025

DR G was excellent. She gave me several suggestions to help me get my indoor cat and home flea free. My cat already had several treatments that have not entirely worked. She was specific and so helpful and very nice!

Date of experience: August 18, 2025
New York
1 review
0 helpful votes
Follow Tatyana S.
Unfollow Tatyana S.
Send Message
Share Review
Report Review

Very to the point.
August 28, 2025

This short conversation saves me from a lot of trouble. Greatly appreciated.

Date of experience: August 18, 2025
Texas
1 review
0 helpful votes
Follow Stacy G.
Unfollow Stacy G.
Send Message
Share Review
Report Review

The tech gave me direct answers and step by step directions on how to find out what was wrong with my machine

Date of experience: August 18, 2025
Australia
1 review
0 helpful votes
Follow Tez W.
Unfollow Tez W.
Send Message
Share Review
Report Review

It was helpful
August 28, 2025

It was helpful but as I am not used to doing Business on line, I prefer to talk to a PERSON to explain how to do these things, I finished up calling my local Tv expert to help tha ks anyway it is ow connected

Date of experience: August 19, 2025
California
1 review
0 helpful votes
Follow Dori C.
Unfollow Dori C.
Send Message
Share Review
Report Review

Legal issue
August 28, 2025

I am very appreciative that Phillip followed up with me several times in order to help me with the issue I have. And I want to thank him for his help

Date of experience: August 18, 2025
Florida
1 review
0 helpful votes
Follow Alex s.
Unfollow Alex s.
Send Message
Share Review
Report Review

Very informative
August 28, 2025

Matt was great and thorough with his knowledge I appreciate his help

Date of experience: August 18, 2025
New York
1 review
0 helpful votes
Follow Diane F.
Unfollow Diane F.
Send Message
Share Review
Report Review

Just answer is a wonderful resource
August 28, 2025

Just answer is our go to source whenever we need fast and reliable expert answers in the event of an emergency situation typically when our dogs get into something they shouldn't have. We've used just answer before for a similar situation. In this instance the veterinarian was quick to respond with a thorough understanding of the situation. The vet gave us their opinion and sound advice which we truly appreciate

Date of experience: August 18, 2025
Illinois
1 review
0 helpful votes
Follow Tim S.
Unfollow Tim S.
Send Message
Share Review
Report Review

Very helpful
August 28, 2025

The questions I had around unemployment benefits were not likely a very common scenario. I received a very detailed response.

Date of experience: August 18, 2025
California
1 review
0 helpful votes
Follow DL F.
Unfollow DL F.
Send Message
Share Review
Report Review

I am being blindsided by my sister. I need someone who knows the law to advise me. I got exactly that. The experience has made me more confident in the whole Just Answer system. I look forward to feeling more as though someone (JustAnswer) has my answers (and my back).

Date of experience: August 18, 2025
Ohio
1 review
0 helpful votes
Follow Bradford K.
Unfollow Bradford K.
Send Message
Share Review
Report Review

Excellent answers, incredible knowledge. I'll definitely be calling back!

Date of experience: August 18, 2025
Macao
1 review
0 helpful votes
Follow Judy O.
Unfollow Judy O.
Send Message
Share Review
Report Review

Great HOA Attorney
August 28, 2025

Jan is very thorough and has great expertise in HOA law! She's awesome!

Date of experience: August 18, 2025
New Mexico
1 review
0 helpful votes
Follow Greg J.
Unfollow Greg J.
Send Message
Share Review
Report Review

GE refrigerator
August 28, 2025

Easy, very informative and will use the service again. They connected the right people and we researched the problem but it needs more research.

Date of experience: August 18, 2025
Canada
1 review
0 helpful votes
Follow Ursula S.
Unfollow Ursula S.
Send Message
Share Review
Report Review

I was very frustrated with my computer and he helped me a lot. Thank you so much.

Date of experience: August 18, 2025
Missouri
1 review
0 helpful votes
Follow Rob E.
Unfollow Rob E.
Send Message
Share Review
Report Review

While swapping out my stock radio with a replacement, I accidentally made contact with a circuit board in the stereo faceplate. This short caused catastrophic electrical failure in every way imaginable. No power steering, gear shifter locked in park, transmission overheating, ABS light, brake light, airbag light, engine light, everything. The car was rendered inoperable. The radio worked great, though! Sigh. Anyway, Johnc called me and walked me through a check of some fuses behind the dashboard on the driver side. Tight space, hard to access, but he instructed me to focus on a specific 7.5 amp fuse, which I found, and much to my surprise, it was fried. First fuse I ever checked in a car my whole life that was actually fried. At John's direction, I replaced the fuse with a spare 10 amp that I had and all functions of the vehicle were immediately restored. I live about 40 miles from the nearest Mitsubishi dealership, so this fix over the phone likely saved me a thousand dollars at a minimum! Mind blown. Best experience I have ever had with troubleshooting over the phone. I highly recommend a call to Just Answer before taking your car anywhere if you are mechanically inclined enough to follow some relatively simple instructions. 5000 stars for Just Answer!

Date of experience: August 18, 2025
Utah
1 review
0 helpful votes
Follow Dena D.
Unfollow Dena D.
Send Message
Share Review
Report Review

Questions about Saffron
August 28, 2025

The rep was great, knowledgeable, friendly and answered all questions thoroughly.

Date of experience: August 18, 2025
Pennsylvania
1 review
0 helpful votes
Follow Jeanne v.
Unfollow Jeanne v.
Send Message
Share Review
Report Review

Ron was so very helpful
August 28, 2025

He answered all my questions and the tips he gave were perfect

Date of experience: August 18, 2025
Kansas
1 review
0 helpful votes
Follow Shari S.
Unfollow Shari S.
Send Message
Share Review
Report Review

Cat diarhea
August 28, 2025

My cat has had problems with runny poop and anal leaking. I was given names of several medications to help with this problem. I will try them. I tried different food to no avail. Had no idea what to try next.

Date of experience: August 18, 2025