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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I was surprised at the speed of the connection to a vet, who understood the issue and gave good advice
Amir is a very diligent knowledgeable mechanic, very patient and extremely knowledgeable with diagnosis.
It was not expected that the remedy would be to get my pup to a veterinary clinic. I was hoping to get a more substantial response for my concern. It is Sunday and my dog would have to be taken to an emergency veterinary clinic…I was hoping to get an answer without going to a vet. The emergency vet has always cost at least $1000.
Randy H gave a thorough answer on how to fix my issue. I was away from my home when he responded, but said he would be here for me and my boyfriend if we requested him once we officially move in. 12/10 stars!
My experience was wonderful.the service rep did everything he needed to do
Needed more depth to testing my LG gas dryer than the YouTube videos. Great information and link to manual to take me through components testing with my Fluke meter.
John was great and he not only helped me fix the problem I originally got in touch for but he helped with the other problem I have with not drying well. It's been either not drying well enough but also drying for hours when it's already dry.
Our mechanic did an awesome job finding the items we needed thanks again
Mac was very knowledgeable, courteous and helpful. Thanks so much.
Very pleasant experience and I will use this app again. Thank you very much
My dog has an unusual growth and required a vet to review. Vet was prompt and knowledgeable. Very helpful
Amir was very specific in what i should look for. I haven't had it fixed yet but have a great idea of what to look for.
Doctor Culpepper was extremely helpful. I have been struggling with snake mites for months, and she offered me some suggestions that I had not come across before. She was able to answer all my questions and was even able to provide other resources to help with my problem.
The people I spoke with were really good, very knowledgeable
Dave was so easy to deal with and he really knew what he was doing.
Word Perfect docx to Word doc just didn't work for solutions, when applied, would come up with "code" not Word.doc.
To be fair, the tech advice given solved my problem. But I too was deceived by the initial advert which said the fee would be £5.00, which I would have been happy to pay; but when I looked at my Bank Statement I found I had been charged another £46.00, the company claiming the £5.00 was a joining fee only, and I would be charged monthly fees of £46.00 whether I used the service or not. Thank goodness I paid by Paypal, and was able to cancel the automatic payments immediately, but have not been able to claim the first £46.00 back which the advert did NOT make clear would be applied. I shall be reporting the scam to Paypal, and advise anyone considering using Just Answer to read the multiple 1 star reviews first.
The technician Mike knew exactly what I was talking about and how to go about fixing it Bravo!
I was charged $55 instead of $5 as advertised. I was told in will be refunded in3-5 days. Very disappointed in that.
All my questions were answered in a timely matter, and made perfect sense. I've been worried about my symptoms for a month and finally have the answers I needed. Dr. Jacob knows what he is talking about... thank you so much. I can sleep tonight and call my doctor in the morning knowing everything is going to be ok. I was afraid to make that appointment thinking the worst.
I guess I didn't know how to answer his call and instead of
Charging me $5 they charged me $65. Don't think it was worth the &$
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg