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JustAnswerReviews 12,269

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
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GB
1 review
0 helpful votes
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Got speedy personal answers
August 28, 2025

I was surprised at the speed of the connection to a vet, who understood the issue and gave good advice

Date of experience: August 18, 2025
California
1 review
0 helpful votes
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Lexus tech assistance
August 27, 2025

Amir is a very diligent knowledgeable mechanic, very patient and extremely knowledgeable with diagnosis.

Date of experience: August 17, 2025
Alabama
1 review
0 helpful votes
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Okay
August 27, 2025

It was not expected that the remedy would be to get my pup to a veterinary clinic. I was hoping to get a more substantial response for my concern. It is Sunday and my dog would have to be taken to an emergency veterinary clinic…I was hoping to get an answer without going to a vet. The emergency vet has always cost at least $1000.

Date of experience: August 17, 2025
Illinois
1 review
0 helpful votes
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Randy H is a rockstar
August 27, 2025

Randy H gave a thorough answer on how to fix my issue. I was away from my home when he responded, but said he would be here for me and my boyfriend if we requested him once we officially move in. 12/10 stars!

Date of experience: August 17, 2025
Minnesota
1 review
0 helpful votes
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Samsung tracfone
August 27, 2025

My experience was wonderful.the service rep did everything he needed to do

Date of experience: August 17, 2025
Michigan
1 review
0 helpful votes
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LG Gas Dryer No Heat
August 27, 2025

Needed more depth to testing my LG gas dryer than the YouTube videos. Great information and link to manual to take me through components testing with my Fluke meter.

Date of experience: August 17, 2025
North Carolina
1 review
0 helpful votes
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John was great and he not only helped me fix the problem I originally got in touch for but he helped with the other problem I have with not drying well. It's been either not drying well enough but also drying for hours when it's already dry.

Date of experience: August 17, 2025
Ohio
1 review
0 helpful votes
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Slide out sweeps for camper
August 27, 2025

Our mechanic did an awesome job finding the items we needed thanks again

Date of experience: August 17, 2025
Texas
1 review
0 helpful votes
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Thanks a lot!
August 27, 2025

Mac was very knowledgeable, courteous and helpful. Thanks so much.

Date of experience: August 17, 2025
Texas
2 reviews
0 helpful votes
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Expert and professional advice.
August 27, 2025

Very pleasant experience and I will use this app again. Thank you very much

Date of experience: August 17, 2025
California
1 review
0 helpful votes
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Fast action
August 27, 2025

My dog has an unusual growth and required a vet to review. Vet was prompt and knowledgeable. Very helpful

Date of experience: August 17, 2025
Michigan
1 review
0 helpful votes
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Answer was clear
August 27, 2025

Amir was very specific in what i should look for. I haven't had it fixed yet but have a great idea of what to look for.

Date of experience: August 17, 2025
Florida
1 review
0 helpful votes
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Very detailed information
August 27, 2025

Doctor Culpepper was extremely helpful. I have been struggling with snake mites for months, and she offered me some suggestions that I had not come across before. She was able to answer all my questions and was even able to provide other resources to help with my problem.

Date of experience: August 17, 2025
Washington
1 review
0 helpful votes
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The people I spoke with were really good, very knowledgeable

Date of experience: August 17, 2025
Indiana
1 review
0 helpful votes
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Happy customer!
August 27, 2025

Dave was so easy to deal with and he really knew what he was doing.

Date of experience: August 17, 2025
Oregon
1 review
0 helpful votes
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Word Not Perfect: (
August 27, 2025

Word Perfect docx to Word doc just didn't work for solutions, when applied, would come up with "code" not Word.doc.

Date of experience: August 17, 2025
GB
1 review
0 helpful votes
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Beware of hidden fees!
August 27, 2025

To be fair, the tech advice given solved my problem. But I too was deceived by the initial advert which said the fee would be £5.00, which I would have been happy to pay; but when I looked at my Bank Statement I found I had been charged another £46.00, the company claiming the £5.00 was a joining fee only, and I would be charged monthly fees of £46.00 whether I used the service or not. Thank goodness I paid by Paypal, and was able to cancel the automatic payments immediately, but have not been able to claim the first £46.00 back which the advert did NOT make clear would be applied. I shall be reporting the scam to Paypal, and advise anyone considering using Just Answer to read the multiple 1 star reviews first.

Date of experience: August 17, 2025
Texas
1 review
0 helpful votes
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Dead Rheem swimming pool heater
August 27, 2025

The technician Mike knew exactly what I was talking about and how to go about fixing it Bravo!
I was charged $55 instead of $5 as advertised. I was told in will be refunded in3-5 days. Very disappointed in that.

Date of experience: August 17, 2025
Ohio
1 review
0 helpful votes
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All my questions were answered in a timely matter, and made perfect sense. I've been worried about my symptoms for a month and finally have the answers I needed. Dr. Jacob knows what he is talking about... thank you so much. I can sleep tonight and call my doctor in the morning knowing everything is going to be ok. I was afraid to make that appointment thinking the worst.

Date of experience: August 17, 2025
Kansas
1 review
0 helpful votes
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Food in nasal passage
August 27, 2025

I guess I didn't know how to answer his call and instead of
Charging me $5 they charged me $65. Don't think it was worth the &$

Date of experience: August 17, 2025