JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
I got exactly what I had hoped for, a confirmation of what I thought the easement document said, and my position, and then the next steps I should take to address the situation. I'm able now to proceed without immediately laying out for a lawyer just yet, and it may have a chance to be resolved without one should the respondent comply and correct their infraction. Otherwise it will need to go to court and I will need a lawyer then, but we shall see. Enormously grateful for this service today. Thank you.
Elizabeth, was very helpful understanding she listened so she could give me the best advise.
The expert that I talked to was very helpful, knowledgeable and prompt!
I described the problem and he knew immediately what the problem probably was, told me what to try which confirmed his suspicion and what to do to fix it. Also what I should do for preventative maintenance.
I needed help getting an ein from the IRS. I had an ein in 1979 that I assumed was closed out. I've spent hours trying to get my ein or get a new one. Today, Joel supplied me with expedient and cleat instructions about how to go about this. I am so glad I tried this today. I'll be back anytime I need expert help.
Im really gullible. They taught me how to watch for scams and how to protect my self and how to access the proper channels like ssa.gov directly fir any information im looking for. Definitely worth more than the 5.00 I paid. God only knows without them what I could have gotten hit for. Oh and professional and knowledgeable and gave me everything I needed to know. I want to tell him thank you. One more thing; clear and concise.
I couldn't explained it any better than in the title I given. Guess I have to keep texting to make 50 characters maybe this will do
My refrigerator was showing an error code and I stumbled upon JustAnswer when I was looking for repair places near me. I live out in the country and it didn't look promising to get a repair person out here. I'm so thankful I did I found JustAnswer.
My questions were answered, responses were timely, very pleasant interactions with staff and my problem was solved nearly immediately. I will contact them again without hesitation for any appliance problems in the future
I was very appreciative of Dr. Joe's readings of my tests results. He explained them to me.
Our indoor cat was still scratching and fighting after a flea treatment from the pet store. I was concerned and was told by Dr. Fred that it takes at least three months because the fleas lay eggs and it just takes that long to fully get rid of the fleas plus You have to do good cleaning around baseboards and other places. He sent me two links with information. I was very, very satisfied and even put a posting on Facebook.
Questions answered and plan sorted. Time will tell if the plan works.
They provided in depth answers that will help me move forward
Dino was very helpful. Gave direct and to the point instructions. If I have another problem, hopefully he will be the one I talk to!
Dr. Dan was clear at the point to help me, explain all the issues and how can I fix and move forward
Good response time, simple, clear answers, easy to follow instructions. Would recommend to anyone needing assistance with local government.
I was in need of having 50+ Antiques Appraised. After many hours of my own online research I realized I needed a professional…. JustAnswer has been supplying Extensive Detailed Appraisals for me since 2018. I am beyond satisfied. I am thankful for their Quick and Complete Appraisals and Information about each item. They are Totally Worth It!
Extremely Satisfied Customer, Southern California
Was helpful. Would lik sound to come over when I've been responded to from your app
The technician talked me through it step by step and waited patiently until I found the problem and he gave me the solution to fix the problem I'm satisfied and so was the customer I will continue to use his help through out my HVAC Career
My dachshunds licked a container that I had sprayed with Dawn Powerwash. I googled a question about this situation and found Just Answer that way. Glad I did! The conversation with intake and the Vet was all chat, I did have the offer for a phone call with the vet but chat worked well! Intake was awesome, kept me posted once they gathered initial info and asked appropriate questions. Got me connected with a vet quickly. Vet reviewed my input in chat, offered appropriate advice as far as how to treat and what to watch for. Made sure I was comfortable with the advice and treatment protocol. I have been a nurse for 29 years, I am very impressed with the approach as far as gathering information, making sure to keep me in the loop and connecting me with a Vet quickly who was able to address the situation! Thank you!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care