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JustAnswerReviews 11,957

4.5

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,719
This company responds to reviews on average within 1 day
Canada
1 review
0 helpful votes
Follow Robin D.
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I got exactly what I had hoped for, a confirmation of what I thought the easement document said, and my position, and then the next steps I should take to address the situation. I'm able now to proceed without immediately laying out for a lawyer just yet, and it may have a chance to be resolved without one should the respondent comply and correct their infraction. Otherwise it will need to go to court and I will need a lawyer then, but we shall see. Enormously grateful for this service today. Thank you.

Date of experience: August 11, 2025
New Jersey
1 review
0 helpful votes
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Elizabeth, was very helpful understanding she listened so she could give me the best advise.

Date of experience: August 11, 2025
Nevada
1 review
0 helpful votes
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Returning my damaged order!
August 21, 2025

The expert that I talked to was very helpful, knowledgeable and prompt!

Date of experience: August 11, 2025
Texas
1 review
0 helpful votes
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Everything is fixed
August 21, 2025

I described the problem and he knew immediately what the problem probably was, told me what to try which confirmed his suspicion and what to do to fix it. Also what I should do for preventative maintenance.

Date of experience: August 8, 2025
California
1 review
0 helpful votes
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Saved me hours of work
August 21, 2025

I needed help getting an ein from the IRS. I had an ein in 1979 that I assumed was closed out. I've spent hours trying to get my ein or get a new one. Today, Joel supplied me with expedient and cleat instructions about how to go about this. I am so glad I tried this today. I'll be back anytime I need expert help.

Date of experience: August 11, 2025
New Jersey
1 review
0 helpful votes
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Im really gullible. They taught me how to watch for scams and how to protect my self and how to access the proper channels like ssa.gov directly fir any information im looking for. Definitely worth more than the 5.00 I paid. God only knows without them what I could have gotten hit for. Oh and professional and knowledgeable and gave me everything I needed to know. I want to tell him thank you. One more thing; clear and concise.

Date of experience: August 11, 2025
Georgia
1 review
0 helpful votes
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I couldn't explained it any better than in the title I given. Guess I have to keep texting to make 50 characters maybe this will do

Date of experience: August 11, 2025
Colorado
1 review
0 helpful votes
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Excellent customer service
August 21, 2025

My refrigerator was showing an error code and I stumbled upon JustAnswer when I was looking for repair places near me. I live out in the country and it didn't look promising to get a repair person out here. I'm so thankful I did I found JustAnswer.
My questions were answered, responses were timely, very pleasant interactions with staff and my problem was solved nearly immediately. I will contact them again without hesitation for any appliance problems in the future

Date of experience: August 11, 2025
Louisiana
1 review
0 helpful votes
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In depth answers
August 21, 2025

I was very appreciative of Dr. Joe's readings of my tests results. He explained them to me.

Date of experience: August 11, 2025
Ohio
1 review
0 helpful votes
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Cats and fleas
August 21, 2025

Our indoor cat was still scratching and fighting after a flea treatment from the pet store. I was concerned and was told by Dr. Fred that it takes at least three months because the fleas lay eggs and it just takes that long to fully get rid of the fleas plus You have to do good cleaning around baseboards and other places. He sent me two links with information. I was very, very satisfied and even put a posting on Facebook.

Date of experience: August 11, 2025
New Zealand
1 review
0 helpful votes
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Dog behaviour
August 21, 2025

Questions answered and plan sorted. Time will tell if the plan works.

Date of experience: August 12, 2025
North Carolina
1 review
0 helpful votes
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Great help
August 21, 2025

They provided in depth answers that will help me move forward

Date of experience: August 11, 2025
Texas
1 review
0 helpful votes
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Excellent!
August 21, 2025

Dino was very helpful. Gave direct and to the point instructions. If I have another problem, hopefully he will be the one I talk to!

Date of experience: August 11, 2025
Maryland
1 review
0 helpful votes
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Dr. Dan was clear at the point to help me, explain all the issues and how can I fix and move forward

Date of experience: August 11, 2025
Michigan
1 review
0 helpful votes
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Good experience with JustAnswers.
August 21, 2025

Good response time, simple, clear answers, easy to follow instructions. Would recommend to anyone needing assistance with local government.

Date of experience: August 11, 2025
California
1 review
0 helpful votes
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I was in need of having 50+ Antiques Appraised. After many hours of my own online research I realized I needed a professional…. JustAnswer has been supplying Extensive Detailed Appraisals for me since 2018. I am beyond satisfied. I am thankful for their Quick and Complete Appraisals and Information about each item. They are Totally Worth It!
Extremely Satisfied Customer, Southern California

Date of experience: August 11, 2025
Minnesota
1 review
0 helpful votes
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Was hepful
August 21, 2025

Was helpful. Would lik sound to come over when I've been responded to from your app

Date of experience: August 11, 2025
Ohio
1 review
0 helpful votes
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It was a pleasant experience. No frustration and felt like i was treated like a unique person with concern to help in solving my issue.

Date of experience: August 11, 2025
Virginia
1 review
0 helpful votes
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Best help ever
August 21, 2025

The technician talked me through it step by step and waited patiently until I found the problem and he gave me the solution to fix the problem I'm satisfied and so was the customer I will continue to use his help through out my HVAC Career

Date of experience: August 11, 2025
Ohio
1 review
0 helpful votes
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So glad I reached out for advice!
August 21, 2025

My dachshunds licked a container that I had sprayed with Dawn Powerwash. I googled a question about this situation and found Just Answer that way. Glad I did! The conversation with intake and the Vet was all chat, I did have the offer for a phone call with the vet but chat worked well! Intake was awesome, kept me posted once they gathered initial info and asked appropriate questions. Got me connected with a vet quickly. Vet reviewed my input in chat, offered appropriate advice as far as how to treat and what to watch for. Made sure I was comfortable with the advice and treatment protocol. I have been a nurse for 29 years, I am very impressed with the approach as far as gathering information, making sure to keep me in the loop and connecting me with a Vet quickly who was able to address the situation! Thank you!

Date of experience: August 11, 2025