JustAnswerReviews 11,114

I have had a monthly subscription with this site for some 2-3 years. I am an enthusiastic supporter and recommend it to friends and acquaintances whenever I get the chance. Over time, I have gotten answers from car mechanics, dentists, lawyers, travel agents and of course, computer tech support, that not only saved me hundreds of dollars but have enriched my life as well. I do admit that on occasion ( that are very rare) instead of an expert, I get a lemon. However that pretty much goes for the rest of life.

I wouldn't even put one star to be honest. When we tried it once there was nothing said that its a subscription, we did one off payment on a credit card about 3 years ago ( well we thought that it is one off payment) and since then money was been regularly taken out every month and they were not shy to take out payment twice in one month! When we rung them to ask for refund they just politely told you where you can go! So much of their 30 day money back guarantee! Beware and avoid!

I asked a question concerning automotive electrical problems. By the time the "expert" gave me an answer, I had already figured out the problem and fixed it.
The answer from the "expert" was not accurate either.
They also automatically signed me up for a subscription for $24 per month. When I called about that, they said I must have clicked the button. That is absolutely wrong.
They did cancel the subscription, but to request a refund, you have to sign up as a member... which I'm not, and will not be.
My advice is to stay away from these folks... they are scammers.

justanswer.com kept our credit card number and refused to delete it from their system even after we cancelled our subscription.

BTW, we never got our free "Money Back Guarantee" refund-- that's a scam. Don't even try to speak with someone else besides the Asian call center worker who is reading from a very long legalese script of why you will never see your money again, and how they plan to keep your credit card number as well.

I used the site also. The advice was okay. I am in UK
However I too (allegedly) signed up for a subscription even though I remember specifically ticking the box that said I didn't want one. It seems that the site defaults to a subscription and many users don't check their statements, particularly PayPal ones to see what has gone out. It took ages to get the money back.
In all honesty, as they are offering unlimited questions for a monthly fee and the expert allegedly gets paid for answering those, it must be relying on slippage, people who ask one question and unwittingly sign up for a subscription otherwise the business would be running at a massive loss instead turning over millions of dollars.
I have looked all over the Internet for advice and the only other site here in the UK is this one www.expertanswers.co.uk which only gives you legal advice. To be honest, I asked a couple of questions in the advice was spot-on. On one of the questions they had no suitable expert and they emailed me and refunded me without me even asking.
Both sites offer 100% satisfaction guarantee but the only one that delivers is Expert Answers.
I fail to see how Just Answer can give 100% satisfaction if they don't give refunds, when asked, four weeks!
In my opinion, Expert Answers is light years ahead.

The site is not scam, however in my opinion, the experts, the professional one, violate professional ethics. The site in turn violates confidentiality making the answers available to anyone who did not pay for it. Medical experts should not be allowed to answer online questions since no one can be diagnosed over internet and without taking responsibility for that. I submitted my suggestions to the site, but no changes were made. Someone has to question the legality of licensed professionals answering questions on this site.

A total and absolute scam. Money up front (best use Paypal as you can cancel it). Could not help me with a computer problem for $38. I didn't press the helpful button which would have meant the chap got paid. Strangely, I was directed to the site by Microsoft Support. My own computer with Vipre antivirus blocks the site as being of potentially harmful content, but my wife's computer which had the problem has AVG antivirus. I get emails almost every other day saying "Hey, I answered your question where's my money" sort of language. NEVER give them your credit card details.

I have used this site numerous times, not because they are good, but really because I keep HOPING they will get better. When I had a question re: the law here in Arizona the stupid attorney was giving me information that did not even apply to Arizona and when I brought it to his attention he said I will have to look into Arizona law! Well I put in my question that I lived in Arizona! ONLY ONE TIME was I satisfied with the answer You can pay for Urgent but it still is not very fast. Today was an all time low and the last time I will ever use this site. I put forth a question last night regarding my sick bird that is not being vocal. I gave all the information and OVER 20 hours later I get a response from a Moderator that said, "We are still checking into this, have you found a solution yet" I was floored! I told them to forget it and how dissatisfied I was and no response only a deletion of my question! I really do not think this site has true Vets, Lawyers or anything, it's all a scam!