JustAnswerReviews 11,114

I had a vexing problem with my Subaru. There was a lot of conflicting advice on the various boards on the internet, So, I submitted a list of symptoms to JA and within 30 minutes I had a response and a recommended solution to the problem. The solution worked, saving me a trip to the mechanic and I am sure at least a $75.00 diagnosis and some unnecessary repairs (like a throttle body cleaning for $100 or an injector service for $150.00 all suggested on the net). For a $20 appointment charge and a $10.00 tip I think I was well served.

I contacted the doctor site since I was wondering if I needed to see my doc and they promised a response within 12 minutes - the doctor was IN. I gave an excellent description of symptoms, indicated I was diabetic and my age. Like someone else who reviewed them, I got a generic response but they did respond about 9 hours later with tendonitis. I went to the ER before I received their response and I had a life-threatening condition since it was cellulitis and something called SIDS due to MRSA. I was hospitalized for 10 days on 24/7 IV antibiotics. It had gotten into my bloodstream. These guys are not just crooks. They are dangerous.

Wow I don't understand all these horrible reviews? Ive had s everal experiences on that site, always with cat vets, and have always been extremely satisfied (though some vets are better than others, I chose mine carefully beforehand based on previous answers to other posters and avoid anyone who gave "generic" type answers or simply sent links to informational websites). I took a subscription for 2 months and there was absolutely no problem when I contacted customer service to cancel.As a matter of fact I had several contacts with their customer service reps via email(because my husband and I had both signed on to ask the same question so ended up with 2 accts and 2 subscriptions... Customer service fixed it all immediately and we were not double charged. I have always found them helpful and pleasant? I really don't understand all these negative reviews and problems people have had, i guess they were just unlucky or maybe other services are not as good as the VET question section? I have kept in contact with two of the expert vets and still ask them for help for "off hour "problems or while waiting to get to see my vet.My own family vet has always confirmed the treatment options suggested by the just answer vets so to me that gives them a certain credibility.

Posted a question and paid the required £33 up front payment. No answer other than an auto reply saying my problem would be looked into by Mr X the expert appointed to my case AND if i didnt Ike the expert i could choose another one.
No response for weeks. Wrote back using their auto response email and got another expert appointed and another demand for £40! It says clearly you only pay IF you are satisfied, which i was not! Demands for a refund go unanswered. THIS is a SCAM be warned.

I have only used justanswer once. I had a problem with my dishwasher. It was not heating the water. I had replaced the heating element which was a huge pain and it did not change the behavior. I came across justanswer and thought it was a scam but tried it anyway. The next step was a plumber and $$$.

I described the model, the problem and what I had done to try and fix it. I was fully expecting a answer telling me to replace the heating element again. Instead, I was told that on this model there was a common problem with a burned power relay on the control board.

I took out the control board and there was a big black spot under one relay. I tested the relay, put it back in and repaired the connection on the PCB. I put the control board back and now it works!

The answer was spot on and I did not have to hire a plumber. I gave the tech a stellar review and gladly paid the $38 which I thought was really high at the time but the plumber would have been 10x that + $200 for the new part.

I would use the service again but I do not see any reason to subscribe.

I agree with all the negative comments I've just read... wish I'd read them before using the site.
This is the second time I've been duped... the first 2 years ago that I had forgotten about when I was inadvertantly subscribed to a monthly charge for nothing.
This time from reading all the info on the site I thought there would be no charge until I was satisfied... I didn't even get an answer to my question and the charge was taken from my bank account.
Just answer also told me my email address was being used by someone else? How does that work?
My advice... stay away... can't imagine where the couple of positive reviews have come from!

Another reviewer who does not want to give this Company even 1 star
I signed up, like many others, for one answer (which was what we already thought we knew but we paid anyway) and without knowledge had apparently entered into a monthly contract for the following 2 years.
We did not use the site and on calling via my credit card Company was immediately refunded the latest year, but could not credit the first year as their system did not go back far enough.
I wrote to the Company who have completely refused to repay the additional £1,036 they have taken saying they only give credit 30 days and as this is older and they won't pay.
They have already agreed we never used the service so this is theft in my opinion.
Having seen all the other similarly placed individuals on the Internet I am disgusted they have been allowed to get away with this!.
We will take legal action to recover our additional year of payments. We have given them notice of our action and they are standing their ground that we are not entitled.
Let the Law decide

I wanted to find out if my cat who has been stressed out could take a xanax while on prednisone for too much calcium. She was going to the vet a week later, but I wanted a quick answer. The online vet gave a good answer, but it was the same one I had come up with on my own. A week later, I had 4 debits from my bank account. They totalled $39.00. I thought if I joined for 1 month it would be $18 for my questions. No. They billed my 21 for my questions (including tip), saying that was before I joined and 18 for the following month's bill. I just called to cancel, but they will not reimburse me the $21 for the only online question I asked. I would not use this site again. Next time, I'll just call my vet, or do what I think is best.
Patty