About the Business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Jo C Made me realize it was easier to pay the fine rather than try and fight it as things could get worse
Accurate, timely info and she calmed my nerves! Thanks for kind, compassionate care for my mischievous dog who ate all 14 allergy pills at once. So glad to feel assured he would be ok!
Dr. Debby was great very helpful! Knowledgeable and gave several solutions for my cat until I can get her to the vet.
Andrew was very helpful. Guided me where I needed to go. Very pleasant experience.
Also a positive experience.Concerns/questions answered. Situations resolved.
Very direct and to the point I felt I was in capable hands there was no unnecessary dialog all my questions were addressed and resolved.
Mechanic seems to be very knowledgeable and gave me some good advice
I was looking for an approximate value on a piece of antique furniture, and with a quick explanation and a couple pictures recieved it.
Transferred to a real estate specialist who was quick to help with an issue with my HOA. Gave me detailed information on how to resolve the problem and sent a letter I could send if I wanted to go forward with this.
Largely Advertise on FB $5 refundable to talk to an expert. Then my credit card expensed $45 and $5. Now told I've automatically enrolled in a monthly service?! Unjustly charged then service discontinued when I asked for refund? I am out $50 and no monthly service. A SCAMMING.CO that I am reporting.
Fixed the issue in 30 minutes. Out standing.
I had been working on it for over 2 hours
I had a somewhat difficult tech question regarding headphones and tv sound issues that had been going on and off for a couple YEARS and your tech guy knew immediately how to fix it. Best money I ever spent! Thank you so much.
Waiting for the cellphone towers repairs happening in my area in be done
Had my doubts, thought this was a scam, but was so pleasantly surprised & satisfied with the great service, good communication & my problem being solved!
The whole experience was quick and easy. Diffently they knew what they needed.would
Use them again.
Mike answered the phone, had me attach the document in question to our chat, and immediately explain all potential issues. We were done in 20 minutes.
Robert was patient and great!
Fixed my water heater fast and was so descriptive on the phone! Very impressed
They called me right away and explained I have to wait. I also may get back pay up to 6 months
My experience was somewhat slow only because of my experience, not knowing exactly everything that needed to be done but eventually step-by-step everything turned out to be OK
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members