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JustAnswerReviews 17,351

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,079
This company responds to reviews on average within 4 days

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Colorado
1 review
0 helpful votes
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Bummer
May 26, 2024

Apparently no experts were available at the time I submitted my request

Date of experience: May 16, 2024
Missouri
1 review
0 helpful votes
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Vet question
May 26, 2024

It was going to be three days before I could get my dog into the vet but I needed help right away. The on-line vet gave me very good advice on how to treat her naturally and it worked! Today I can get her to the vet to find out more information on her condition.

Date of experience: May 16, 2024
Texas
2 reviews
0 helpful votes
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Excellent experience!
May 26, 2024

Dr. Z was extremely thorough and explained everything so well! I am very happy with my experience. She was the best!

Date of experience: May 16, 2024
Ohio
1 review
0 helpful votes
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Life-saver
May 26, 2024

My poodle ate chocolate. Vet response was quick and gave precise things to watch for and recommendations, Great outcome. Forever grateful 😇

Date of experience: May 16, 2024
Illinois
2 reviews
0 helpful votes
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Franklyn helped
May 26, 2024

My ceiling fan remote had to be reprogrammed Franklyn helped me find the code.

Date of experience: May 16, 2024
New Jersey
1 review
0 helpful votes
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Knowledgeable Representative
May 26, 2024

Wen understood what I wanted to achieve and she delivered it.

Date of experience: May 16, 2024
Colorado
1 review
0 helpful votes
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Backyard Mech
May 26, 2024

Paul was able to pull up my answer promptly and accurately

Date of experience: May 16, 2024
New York
1 review
0 helpful votes
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Professional and empathetic
May 26, 2024

New washing machine not working properly. Several things were tried with instructions from your tech. Didn't resolve issue but my session was a great experience.

Date of experience: May 16, 2024
GB
1 review
0 helpful votes
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Efficient
May 26, 2024

Asked questions about my situation then was put through to solicitor 20mins later received call from solicitor and had my worries quelled

Date of experience: May 16, 2024
California
1 review
0 helpful votes
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Not perfect
May 26, 2024

When I first contacted JustAnswer about my problem, how I described it was less than perfect. The tech figured out what I needed by asking focused questions.

Date of experience: May 16, 2024
Ohio
3 reviews
0 helpful votes
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Buying an expensive item and not wanting to break it, JustAnswer's was a big help.

Date of experience: May 16, 2024
California
1 review
0 helpful votes
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It was an absolute disaster
May 25, 2024

I had a question regarding a cancer. I was first notified a dermatologist would call me. Then notified the dermatologist was not available, I was shown a ob/gyn would call me. I tried to cancel many times.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 15, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Maryland
1 review
0 helpful votes
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Excellent and timely response.
May 25, 2024

I needed to find out what to do after replacing the motherboard on my Windows PC. The assistance that I received was accurate and timely. It saved me a lot of money and time.

Date of experience: May 15, 2024
New Jersey
1 review
0 helpful votes
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My computer is healed!
May 25, 2024

I wasn't able to get my computer to perform basic functions in Word. Now it's working well.

Date of experience: May 15, 2024
Washington
1 review
0 helpful votes
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Well worth the subscription to you
May 25, 2024
Updated review

I have a subscription to just answer and I use it quite often

I'm at the technology age where I use Alexa and ask it questions for anything I'm curious about but when I need a professional answer from a professional I use just answer

Date of experience: May 15, 2024

I've used just answer extensively and have a subscription. When I need a concise professional answer just answer.com gives me the confidence that the information I've gotten is given to me by a professional not by the highest rating on a Google search

Date of experience: February 14, 2024
New York
1 review
0 helpful votes
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Simple, fast and cheap!
May 25, 2024

I had a concern that was giving me great stress. After paying $5, I was contacted by a lawyer who put my mind at ease and guided me to a path towards a solution.

Date of experience: May 15, 2024
Ohio
1 review
0 helpful votes
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Dissatisfied
May 25, 2024

I only wanted info on the warranty and got induced to go to Just Answer. That was not what I wanted. I canceled immediately but am sure I will still get charged.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 15, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Texas
1 review
0 helpful votes
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Thanks for the Memory
May 25, 2024

I'm 68, removed rear axle for maint on hstc 2016. Had medical emergency 10months later couldn't remember the spacers position, y'all saved the day. It was awesome 😎

Date of experience: May 15, 2024
Ohio
1 review
0 helpful votes
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Everything turned out to not be a problem. Situation averted.

Date of experience: May 15, 2024
Georgia
1 review
0 helpful votes
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Life saver!
May 25, 2024

I had a customer truck that was giving me many issues electrical wise. The tech who helped me stuck with me all the way till the end until the problem was resolved. Provided me with step by step checks, diagrams and great information. Will definitely continue to use this service!

Date of experience: May 15, 2024