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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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It was going to be three days before I could get my dog into the vet but I needed help right away. The on-line vet gave me very good advice on how to treat her naturally and it worked! Today I can get her to the vet to find out more information on her condition.
Dr. Z was extremely thorough and explained everything so well! I am very happy with my experience. She was the best!
My poodle ate chocolate. Vet response was quick and gave precise things to watch for and recommendations, Great outcome. Forever grateful 😇
My ceiling fan remote had to be reprogrammed Franklyn helped me find the code.
Wen understood what I wanted to achieve and she delivered it.
Paul was able to pull up my answer promptly and accurately
New washing machine not working properly. Several things were tried with instructions from your tech. Didn't resolve issue but my session was a great experience.
When I first contacted JustAnswer about my problem, how I described it was less than perfect. The tech figured out what I needed by asking focused questions.
Buying an expensive item and not wanting to break it, JustAnswer's was a big help.
I had a question regarding a cancer. I was first notified a dermatologist would call me. Then notified the dermatologist was not available, I was shown a ob/gyn would call me. I tried to cancel many times.
I needed to find out what to do after replacing the motherboard on my Windows PC. The assistance that I received was accurate and timely. It saved me a lot of money and time.
I wasn't able to get my computer to perform basic functions in Word. Now it's working well.
I have a subscription to just answer and I use it quite often
I'm at the technology age where I use Alexa and ask it questions for anything I'm curious about but when I need a professional answer from a professional I use just answer
I've used just answer extensively and have a subscription. When I need a concise professional answer just answer.com gives me the confidence that the information I've gotten is given to me by a professional not by the highest rating on a Google search
I had a concern that was giving me great stress. After paying $5, I was contacted by a lawyer who put my mind at ease and guided me to a path towards a solution.
I only wanted info on the warranty and got induced to go to Just Answer. That was not what I wanted. I canceled immediately but am sure I will still get charged.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
I'm 68, removed rear axle for maint on hstc 2016. Had medical emergency 10months later couldn't remember the spacers position, y'all saved the day. It was awesome 😎
Everything turned out to not be a problem. Situation averted.
I had a customer truck that was giving me many issues electrical wise. The tech who helped me stuck with me all the way till the end until the problem was resolved. Provided me with step by step checks, diagrams and great information. Will definitely continue to use this service!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28