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JustAnswerReviews 17,461

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,113
This company responds to reviews on average within 4 days

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Texas
1 review
0 helpful votes
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Tim was extremely helpful and never the least condescending. He went WAY out of his way to ensure my questions were both thoroughly answered and completely accurate.

Date of experience: May 18, 2024
Colorado
1 review
0 helpful votes
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Reassurance
May 28, 2024

Dr Laura's advice to help my dog quickly and clearly and was reasonable.

Date of experience: May 18, 2024
Idaho
1 review
0 helpful votes
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Outstanding service
May 28, 2024

Colby was great at explaining the process and extremely helpful

Date of experience: May 18, 2024
Colorado
1 review
0 helpful votes
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He,helped me
May 28, 2024

Donald,was very knowledgeable and helped me with my issues

Date of experience: May 18, 2024
Canada
1 review
0 helpful votes
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If I seem to ask more questions, maybe I need to pay a bit more also then! Thanks from Canada, all have a safe nice day.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 18, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Brian,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

South Africa
1 review
0 helpful votes
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I'm getting values for antiques that my 86 year old mother collected. She has dementia now so I'm trying to sell these items as I need to get some money in. I don't want to get ripped off so this was the only way I could be fair. If I can get 50% of the lowest prices it will be fantastic.

Date of experience: May 18, 2024
North Carolina
1 review
0 helpful votes
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Great fast service
May 28, 2024

Quick answer on the weekend. Very knowledgeable. Very professional also told me how I could reach back out to them.

Date of experience: May 18, 2024
California
1 review
0 helpful votes
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Chevy Equinox stalled
May 28, 2024

I'm trying to diagnose the problem with my daughter's car. When I asked what the possible issues could be and how easily it was to replace or repair I was met with a straight answer and then asked if I had any more questions they could help me with. I appreciated it.

Date of experience: May 18, 2024
New Jersey
1 review
0 helpful votes
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I have a serious case of Hives, and I found Just answer on Google. They were able to immediately connect me with a dermatologist who successfully diagnosed me and advised treatment. Great experience overall

Date of experience: May 18, 2024
Pennsylvania
1 review
1 helpful vote
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Great experts
May 28, 2024

The expert so far have been spotted on with everything. I've had one or two experts that just download a site and ask you if you need anything else the rest of them have all walked me through my problems whether it be a vehicle or an appliance or electrical work, you're legal team is fantastic. I've used the same online Lawyer for a year now she's wonderful. She takes her time goes over things with you. Helps you out in the best way she can.

Date of experience: May 18, 2024
Canada
1 review
0 helpful votes
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Quick and courteous responses
May 28, 2024

I googled Whirpool and was immediately connected via chat. Spoke with a technician within minutes and got the answers I needed.
Excellent response time and my questions answered quickly. Thank you for your prompt service!

Date of experience: May 18, 2024
California
1 review
0 helpful votes
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Detailed quick answer
May 28, 2024

Good well informed answer. Each step was thoroughly explained. Efficient for sure. Thanks.

Date of experience: May 18, 2024
Canada
1 review
0 helpful votes
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Immediate response
May 27, 2024

Unable to see family doctor for 3 weeks, neurologist answered my question within 5 minutes. I was so relieved with his assurances that I did have signs of having a stroke.

Date of experience: May 17, 2024
Massachusetts
1 review
0 helpful votes
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I like Apple products again!
May 27, 2024

I got a new ipad after 15 or more years and I was not happy about the changes in the product. Apple help shared my screen and helped me find everything I was looking for, and got me using my new ipad smoothly. I am grateful and a happy Apple customer again.

Date of experience: May 17, 2024
Washington
1 review
0 helpful votes
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Help with Mike's headphones
May 27, 2024

Excellent- he was patient and very clear with his assistance

Date of experience: May 17, 2024
North Carolina
1 review
0 helpful votes
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Explanatory
May 27, 2024

I was calling to cancel a subscription and was giving an explanation that what I thought was two different subscription was one in the same.

Date of experience: May 17, 2024
South Carolina
1 review
0 helpful votes
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Very pleasant, informative, and fast. Tyler was very knowledgeable and got right to the recommended appraisal.

Date of experience: May 17, 2024
California
1 review
0 helpful votes
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Expert advice
May 27, 2024

I worked with Victor on a complicated scenario, well I thought it was complicated. Victor was very knowledgeable about self directed IRA's and reporting requirements for the real estate investment my Ira owns. I highly recommend Victor and this company.

Date of experience: May 17, 2024
Georgia
1 review
0 helpful votes
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Billing is scaring!
May 27, 2024

Loved the help I received but my checking account has been billed and credited multiple times for $38. What the heck is going on?

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 17, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Jim,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Florida
1 review
0 helpful votes
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Peace of mind!
May 27, 2024

Do you have a friend who always knows a guy? Just answer is your guy! My cat got sick, and because I live on an island none of the vets could see me right away. The vet I was able to connect with on here, me piece of mind until I could get her into her vet the next day. I figured I would keep it for a month and then cancel it. It's been a month and a half and I've already talked to 4 different experts. Just today I talked to a mechanic. You will be surprised by how much you use it.

Date of experience: May 17, 2024