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JustAnswerReviews 17,474

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,116
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

District of Columbia
2 reviews
0 helpful votes
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Called confused, watched to many utube videos. I need a new exh. Manifold, i was told I could NOT use a after market exh. Manifold due to the cat. Would not meet the required specs for the down stream o2 sensor and would cause a check engine light to come on. The just answer mechanic that I spoke to stated that was typical true BUT there are oem after market parts that actually do meet the strict specs. For parts needed. He recommended a magnaflow system. And it's $ 900.00 cheaper then going to subaru.

Date of experience: May 23, 2024
Canada
1 review
0 helpful votes
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Very helpfuy
June 2, 2024

Just Answer was able to assist me and l was able to connect with the right person,
Thanks 😊

Date of experience: May 23, 2024
Alabama
1 review
0 helpful votes
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New phone
June 2, 2024

The agent was friendly and patient in helping me set up my new phone.

Date of experience: May 23, 2024
Illinois
1 review
0 helpful votes
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I experienced constant clicking on the burners on my KitchenAid stove top, as if I was trying to start a burner which would not light. This occurred while all five burners worked.

The JustAnswer website was able to quickly diagnose the problem and provide a quick fix, staying with me via text throughout the resolution process.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 23, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello John,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Ohio
1 review
0 helpful votes
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I contacted just answer this morning and immediately had a technician. Call me back within minutes. Jared was very helpful and very knowledgeable. It was well worth talking to this technician and it'll probably save me hundreds of dollars in repair cost.
Thank you

Date of experience: May 23, 2024
Michigan
1 review
0 helpful votes
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Amazing help
June 2, 2024

Mick was amazing. Stayed in touch with immediate response. Everything he had me test he was patient and never made me feel dumb. I recommend highly recommended Mick!

Date of experience: May 23, 2024
Maryland
1 review
0 helpful votes
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Great Answer But Took Time
June 2, 2024

Darren was great and super helpful. The wait time was a little frustrating in between answers.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 23, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Brandie,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Michigan
1 review
0 helpful votes
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My Internet was changed. Could no longer run on my systems purchase a new computer. Then had to re-add Wifi to my printer. Did not know my old password. He helped me get it re-reset and also added my printer to my new laptop. He was quick, and very, very patient.

Date of experience: May 23, 2024
Texas
1 review
0 helpful votes
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Dr. Khan is great
June 1, 2024

I was having an issue with bumps behind my head, initially I thought it was AKN but when I contacted Justanswer I was assigned Dr. khan who with the picture I sent was able to give a preliminary diagnosis and suggested a treat, which when applied, the issue is getting better. I just wish the relief from the pain is a bit faster. In all I say thank you Dr. Khan

Date of experience: May 22, 2024
Arizona
1 review
0 helpful votes
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Great Professionala!
June 1, 2024

We had to sell off a friend's estate and these folks had our items researched, verified and appraised in one day! I was shocked and very happy this was not going to be a journey! Thank you!

Date of experience: May 22, 2024
Texas
1 review
0 helpful votes
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Informative
June 1, 2024

The lawyer that answered my questions & concerns was prompt & professional as well as very informative.

Date of experience: May 22, 2024
Oklahoma
1 review
0 helpful votes
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Very helpful.
June 1, 2024

After my sister passed away after a long illness, I had questions about legal issues, and the lawyers at JustAnswers took the time to answer any questions, and downloaded and sent me any forms that I needed.That really helped a lot.

Date of experience: May 22, 2024
Australia
1 review
0 helpful votes
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First time experience was...
June 1, 2024

Amazing, Andrew is a Criminal lawyer and gave me great advice and showed compassion for my situation, I definitely recommend Andrew and this service

Date of experience: May 22, 2024
Oregon
1 review
0 helpful votes
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Excellent and helpful
June 1, 2024

Isaac gave me excellent suggestions for handling my situation, which I have already acted on.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 22, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Texas
1 review
0 helpful votes
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Charged me more than indicatef
June 1, 2024

They charged me $35 instead of $5, like indicated.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 22, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

New Jersey
1 review
0 helpful votes
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Fantastic
June 1, 2024

I have been using just answer for a couple of years now. Since dealing with estate sales and my own family passing. I started Ebay and doing quite well. I had worked in consignment and sales before but I was raised with culture I have traveled everywhere. So I understand this stuff more. I was afraid I would be charged by sending so much, numerous people got back to me answering all my questions and even guided me on others platforms to seek to be able to move my items. I am grateful they are 100% Fantastic in customer service, time management, great communication and friendly. I have already today told someone to use you guys. Thanks again

Date of experience: May 22, 2024
Georgia
1 review
0 helpful votes
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Good info
June 1, 2024

The expert was knowledgeable helpful and gave me the information I need to hopefully get the job done

Date of experience: May 22, 2024
Illinois
2 reviews
0 helpful votes
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A sense of the relief
June 1, 2024

I was facing a lawsuit over money borrowed during Covid layoffs. The attorney listened to my questions and answered quickly. It is a great relief to speak to someone with knowledge and expertise. Don't hesitate to use this service.

Date of experience: May 22, 2024
New York
1 review
0 helpful votes
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Answerd. All my questions
June 1, 2024

Very good experience will tell others about it, very nice people there

Date of experience: May 22, 2024
Montana
3 reviews
0 helpful votes
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Precise quick responses
June 1, 2024

My questions were answered thoroughly and quickly. Greatly Appreciated!

Date of experience: May 22, 2024