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JustAnswerReviews 17,469

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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4,116
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Texas
1 review
0 helpful votes
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I had deleted Facebook but was still getting notifications even though I had deleted the email and apps associated with the account. I was able to get step by step directions and instant feedback and answers to my questions right away

Date of experience: May 22, 2024
Alabama
1 review
0 helpful votes
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After having zero success in being able to cancel Meetup.com subscription, Aumkar was able to contact them on my behalf. I am waiting to hear back from Meetup to verify my cancelation. Aumkar was courteous, efficient & excellent communicator.

Date of experience: May 22, 2024
North Carolina
1 review
0 helpful votes
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Camper AC problem
June 1, 2024

After a brief chat with a coordinator, I received a call from a very professional mechanic with whom I immediately felt comfortable. It took him less than 5 minutes and several questions to walk me through the "fix". He was so gracious, not pointing out my lack of knowledge and giving me several tips to avoid the problem in the future. I got off the call feeling like I had just chatted with a very knowledgeable friend.

Date of experience: May 22, 2024
Wisconsin
3 reviews
0 helpful votes
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Absolutely Wonderful!
June 1, 2024

WireGuyFranklin was absolutely WONDERFUL during my call with him. He answered all my questions and ensured that he answered all my questions adequately as well. I live in a condo and I had a really old buzzer outside my front door, I had unscrewed it but then found there were wires in the back that I had no clue what to do with (so my buzzer was just hanging by wires lol). I had no idea how to cut the wires safely and Franklin explained exactly how to do it safely for me I am so SO grateful! There is also a large opening where the buzzer was so I inquired about that and he sent me a link to a product that I can get to cover the opening! How convenient! I didn't need to do any of my own searching or trying to find it myself because he sent me the direct link to the exact product I needed. I'm so happy I called this service and received just superb service from Franklin and I can now safely remove my buzzer :). Franklin explained every step thoroughly and answered all my questions, he was very polite and absolutely phenomenal! I highly recommend this service and Franklin, I know I will continue to use this service now because I absolutely love it!

Date of experience: May 22, 2024
Canada
1 review
0 helpful votes
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I belong once before.but cancelled. It was not the right time.This time was the right time.Timing cam be everything.
It was a good experience. I did get my 42.00 for the month. In 2 to 3 days. Glad I rejoined.

Date of experience: May 22, 2024
New York
1 review
0 helpful votes
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New to justanswer
June 1, 2024

Came across just answer when I was searching to see if others had my problem with the car. Within a couple of minutes I had what seemed like honest professional advice. So far so good. Just getting used to this and the app, and I need to be careful about ongoing monthly fees if I don't have any other problems. Hopefully this is a good system. It does seem very helpful so far.

Date of experience: May 22, 2024
California
1 review
0 helpful votes
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Excellent Urgent Help
June 1, 2024

Friday evening we noticed our rat was lethargic. Saturday morning she had labored breathing and red discharge from her eyes. We called vets in our city, but many that said they were open Saturday didn't pick up the phone. Those that did, said they didn't see rats and referred me to a vet that didn't open until Monday. I was pretty sure she wouldn't make it to Monday so I took a chance on JustAnswer having never heard of it before. They paired me with a vet who had decades of experience, was able to give me tips on enticing her to eat, and some supplies I could get at a pet store to help until I could get to a vet nearby and get medicine. I feel this service saved my rat's life.

Date of experience: May 22, 2024
Florida
1 review
0 helpful votes
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Grove valve parts
June 1, 2024

I am looking for replacement parts for Grohe shower valve that was installed 24 years ago.
Apparently it is going to be very difficult to find any parts for the valve body or the trim plates and handles so I guess I will have to replace the whole valve system!
I will probably replace them with MOEN Valves as I have parts still available for those valves that were installed in 1977!

Date of experience: May 22, 2024
Georgia
1 review
0 helpful votes
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Good advice. Quickly.
June 1, 2024

Good advice. Straight forward in plain easy to understand the answer I needed.

Date of experience: May 22, 2024
Georgia
1 review
0 helpful votes
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Amazing support for parents
June 1, 2024

Dr Scott gave me excellent advice for my nerves. Calmed my nerves as a pet parent. Followed up on my dog. Answered every question I had.

Date of experience: May 22, 2024
New York
1 review
0 helpful votes
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Thermal or range advice
May 31, 2024

Technician (Jonathan) was very knowledgeable and helpful. He seemed really interested in helping me out and went the extra mile.

Date of experience: May 21, 2024
Canada
1 review
0 helpful votes
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Very helpful
May 31, 2024

He gave a quick easy answer for my questions and was very friendly.

Date of experience: May 21, 2024
Kansas
1 review
0 helpful votes
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Overall helpful
May 31, 2024

Very helpful and proficient, just takes getting matched up with the right expert for your problem.

Date of experience: May 21, 2024
Nevada
1 review
0 helpful votes
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Wonderful
May 31, 2024

#1 I appreciated chatting with a real person rather than a bot
#2 Lisa was knowledgeable. She was pleasant.
#3 Lisa answered my questions based on the information I gave her.
#4 she told me how to go about finding more information once I found my lease

Date of experience: May 21, 2024
Alabama
1 review
0 helpful votes
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Highly recommend
May 31, 2024

Quick to set up meeting to discuss problem… fast response time with technician… narrowed down to 2 solutions …. And problem correct… highly recommend this service…. All were patient and courteous

Date of experience: May 21, 2024
Australia
1 review
0 helpful votes
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After trying to fill out a form for customer support I gave in and contacted support. They couldn't help and advised me to use the phone number provided.i did ask who I was calling and was told to follow the steps

Date of experience: May 21, 2024
Texas
1 review
0 helpful votes
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Quick Response
May 31, 2024

I received feedback from a vet within just a few minutes of sending my questions.

Date of experience: May 21, 2024
Texas
1 review
0 helpful votes
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Norcold 2118x fridge
May 31, 2024

Tech give me good steps to take and part no. Of parts I might need if I find something bad. Great advice on where to go to. And the cost of said parts of needed. Would call again if need to do so.

Date of experience: May 21, 2024
California
1 review
0 helpful votes
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Excellent
May 31, 2024

I know nothing about computers and I don't want to. I got a quick response and the man patiently walked me through everything to answer my questions and solve my problem.

Date of experience: May 21, 2024
Texas
1 review
0 helpful votes
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Egg binding
May 31, 2024

My poor little kakarriki had egg stuck to her so did a google search and found this service that's 24/7 and got help she finally got the egg out and now she is very happy and active like before all thanks to the advise the veterinarian gave me we both thank you

Date of experience: May 21, 2024