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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I had deleted Facebook but was still getting notifications even though I had deleted the email and apps associated with the account. I was able to get step by step directions and instant feedback and answers to my questions right away
After having zero success in being able to cancel Meetup.com subscription, Aumkar was able to contact them on my behalf. I am waiting to hear back from Meetup to verify my cancelation. Aumkar was courteous, efficient & excellent communicator.
After a brief chat with a coordinator, I received a call from a very professional mechanic with whom I immediately felt comfortable. It took him less than 5 minutes and several questions to walk me through the "fix". He was so gracious, not pointing out my lack of knowledge and giving me several tips to avoid the problem in the future. I got off the call feeling like I had just chatted with a very knowledgeable friend.
WireGuyFranklin was absolutely WONDERFUL during my call with him. He answered all my questions and ensured that he answered all my questions adequately as well. I live in a condo and I had a really old buzzer outside my front door, I had unscrewed it but then found there were wires in the back that I had no clue what to do with (so my buzzer was just hanging by wires lol). I had no idea how to cut the wires safely and Franklin explained exactly how to do it safely for me I am so SO grateful! There is also a large opening where the buzzer was so I inquired about that and he sent me a link to a product that I can get to cover the opening! How convenient! I didn't need to do any of my own searching or trying to find it myself because he sent me the direct link to the exact product I needed. I'm so happy I called this service and received just superb service from Franklin and I can now safely remove my buzzer :). Franklin explained every step thoroughly and answered all my questions, he was very polite and absolutely phenomenal! I highly recommend this service and Franklin, I know I will continue to use this service now because I absolutely love it!
I belong once before.but cancelled. It was not the right time.This time was the right time.Timing cam be everything.
It was a good experience. I did get my 42.00 for the month. In 2 to 3 days. Glad I rejoined.
Came across just answer when I was searching to see if others had my problem with the car. Within a couple of minutes I had what seemed like honest professional advice. So far so good. Just getting used to this and the app, and I need to be careful about ongoing monthly fees if I don't have any other problems. Hopefully this is a good system. It does seem very helpful so far.
Friday evening we noticed our rat was lethargic. Saturday morning she had labored breathing and red discharge from her eyes. We called vets in our city, but many that said they were open Saturday didn't pick up the phone. Those that did, said they didn't see rats and referred me to a vet that didn't open until Monday. I was pretty sure she wouldn't make it to Monday so I took a chance on JustAnswer having never heard of it before. They paired me with a vet who had decades of experience, was able to give me tips on enticing her to eat, and some supplies I could get at a pet store to help until I could get to a vet nearby and get medicine. I feel this service saved my rat's life.
I am looking for replacement parts for Grohe shower valve that was installed 24 years ago.
Apparently it is going to be very difficult to find any parts for the valve body or the trim plates and handles so I guess I will have to replace the whole valve system!
I will probably replace them with MOEN Valves as I have parts still available for those valves that were installed in 1977!
Good advice. Straight forward in plain easy to understand the answer I needed.
Dr Scott gave me excellent advice for my nerves. Calmed my nerves as a pet parent. Followed up on my dog. Answered every question I had.
Technician (Jonathan) was very knowledgeable and helpful. He seemed really interested in helping me out and went the extra mile.
He gave a quick easy answer for my questions and was very friendly.
Very helpful and proficient, just takes getting matched up with the right expert for your problem.
#1 I appreciated chatting with a real person rather than a bot
#2 Lisa was knowledgeable. She was pleasant.
#3 Lisa answered my questions based on the information I gave her.
#4 she told me how to go about finding more information once I found my lease
Quick to set up meeting to discuss problem… fast response time with technician… narrowed down to 2 solutions …. And problem correct… highly recommend this service…. All were patient and courteous
After trying to fill out a form for customer support I gave in and contacted support. They couldn't help and advised me to use the phone number provided.i did ask who I was calling and was told to follow the steps
I received feedback from a vet within just a few minutes of sending my questions.
Tech give me good steps to take and part no. Of parts I might need if I find something bad. Great advice on where to go to. And the cost of said parts of needed. Would call again if need to do so.
I know nothing about computers and I don't want to. I got a quick response and the man patiently walked me through everything to answer my questions and solve my problem.
My poor little kakarriki had egg stuck to her so did a google search and found this service that's 24/7 and got help she finally got the egg out and now she is very happy and active like before all thanks to the advise the veterinarian gave me we both thank you
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care