business logo of JustAnswer

JustAnswerReviews 17,561

4.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+384
How would you rate JustAnswer?
grey star
grey star
grey star
grey star
grey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,131
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
Follow Micki A.
Unfollow Micki A.
Share Review
Report Review

I was leary to use this service because I was afraid it was a money grab or bot scam. But a real live person called us back on a holiday after about 10 min of our request. Franklyn was kind, respectful, patient and VERY helpful! He resolved our issue and talked us through rewiring our brand new ceiling fan light.

Date of experience: May 27, 2024
Texas
1 review
0 helpful votes
Follow Windy J.
Unfollow Windy J.
Share Review
Report Review

Super helpful, knowledgeable and gave me a lot of great feedback on where to go for official appraisal and selling! Well worth the fee to speak with her! Highly recommend!

Date of experience: May 27, 2024
Mississippi
1 review
0 helpful votes
Follow Allison K.
Unfollow Allison K.
Share Review
Report Review

No one likes getting test results over a holiday weekend with no one to talk to! Honestly i wish the results did not show up during a time that my doctor isn't working. I am so glad I found this site! I don't know if I would have slept tonight had I not gotten to discuss with the dr on this site! Thank you!

Date of experience: May 27, 2024
North Carolina
1 review
0 helpful votes
Follow Enrique X.
Unfollow Enrique X.
Share Review
Report Review

Patience is key
June 6, 2024

It took about 10-12 hours to get connected to an expert and get a reply but the reply was very helpful and I was able to get what I needed thanks to justanswer. I did not have to wait around either thanks to their app and also email and text notifications letting me know that someone had replied to me. My expert was Christina who was very caring and knowledgeable. She asked questions to better understand my situation and did not leave me hanging. Thanks a lot!

Date of experience: May 27, 2024
Alabama
1 review
0 helpful votes
Follow Trevor J.
Unfollow Trevor J.
Share Review
Report Review

Amazing!
June 6, 2024

Dr. Paul Brazzell was amazing at helping us get an idea of what could be up with the symptoms our little dog Mochi has! Straight to the point, very professional, nice guy! Will be coming back to him especially on days like today where it's Memorial Day and we just can't reach our local vet!

Date of experience: May 27, 2024
Ohio
1 review
0 helpful votes
Follow Cindra B.
Unfollow Cindra B.
Share Review
Report Review

Exceptionally help
June 6, 2024

I called up.almost in a frantic mode and the receptionist listened closely and then the vet was just as terrific..

Date of experience: May 27, 2024
Florida
1 review
0 helpful votes
Follow Diane Z.
Unfollow Diane Z.
Share Review
Report Review

Daniel, technician, called me promptly and was able to assist. He was kind and patient as I am a retired nurse and have no mechanical knowledge. His recommendations worked as we put charge on battery and car started. Apt with Jeep Service tomorrow. Thank you

Date of experience: May 27, 2024
Massachusetts
1 review
0 helpful votes
Follow Paul G.
Unfollow Paul G.
Share Review
Report Review

Phil accurately and confidently diagnosed my problem as a faulty regulator and told me where to get a new one and how to install.
Big thumbs up!

Date of experience: May 27, 2024
North Carolina
1 review
0 helpful votes
Follow Eric M.
Unfollow Eric M.
Share Review
Report Review

Thanks
June 6, 2024

I received a call back in 3 minutes on a holiday! Short answers and straight to the point! No extra fees and not trying to sell me on anything. Highly recommend.

Date of experience: May 27, 2024
Arkansas
4 reviews
0 helpful votes
Follow Patricia S.
Unfollow Patricia S.
Share Review
Report Review

I registered a complaint and it was resolved quickly and satisfactorily.

Date of experience: May 27, 2024
Oklahoma
1 review
0 helpful votes
Follow Lynn G.
Unfollow Lynn G.
Share Review
Report Review

Perceptive and kind
June 6, 2024

Dr Steven asked excellent questions and was very perceptive in his follow-up questions.

Date of experience: May 27, 2024
Georgia
1 review
0 helpful votes
Follow Marcella V.
Unfollow Marcella V.
Share Review
Report Review

Dr. Rebecca was very thorough and kind. She was very willing to answer all my questions, and explained things clearly. I will use this service again for sure, as well as recommend to others.

Date of experience: May 27, 2024
Florida
1 review
0 helpful votes
Follow Michele R.
Unfollow Michele R.
Share Review
Report Review

What a great service!
June 6, 2024

Loretta was very pleasant and knowledgeable. After sending a few pictures she was able to give me simple solutions to clear up the problem.

Date of experience: May 27, 2024
Australia
1 review
0 helpful votes
Follow Anna V.
Unfollow Anna V.
Share Review
Report Review

Very much information
June 6, 2024

Informative and highly helpful, well explained and direct answer to my question

Date of experience: May 27, 2024
GB
1 review
0 helpful votes
Follow Elizabeth I.
Unfollow Elizabeth I.
Share Review
Report Review

Very helpful and efficient
June 6, 2024

Anan was extremely efficient and helpful.
Very knowledgeable and was able to answer my employment law questions effectively

Date of experience: May 27, 2024
Australia
1 review
0 helpful votes
Follow Bet R.
Unfollow Bet R.
Share Review
Report Review

HELP
June 6, 2024

I reached out to the fraud department and they directed me back to you

Date of experience: May 26, 2024
Australia
1 review
0 helpful votes
Follow Louise A.
Unfollow Louise A.
Share Review
Report Review

Excellent advice
June 5, 2024

Excellent advice and can ask as many questions as you like without being rushed.

Date of experience: May 26, 2024
Wisconsin
1 review
0 helpful votes
Follow Jim K.
Unfollow Jim K.
Share Review
Report Review

Experts have been very helpful.
June 5, 2024

I went in with a question about a religious family heirloom that I could find no information on, anywhere.
The expert chosen, found it, dated and gave a value, and gave me contact info for authentication. This was in a matter of 20 to 30 minutes.
What he said is what some family members have said.
I tried this just ask on the trial just to see if there was any value.
I will be keeping the subscription. They came through 4 time now.

Date of experience: May 26, 2024
New York
1 review
0 helpful votes
Follow jefferson V.
Unfollow jefferson V.
Share Review
Report Review

Very clear explanation.
June 5, 2024

Wow it was detailed and complete and I can sense that you do care for your future clients keep up the good work. Will talk to u soon for If I'm able to go make the move towards this.

Date of experience: May 26, 2024
Mississippi
1 review
0 helpful votes
Follow James N.
Unfollow James N.
Share Review
Report Review

Puppy not feeling well
June 5, 2024

Talked over all the signs and symptoms of my 9 week old golden retriever and the Dr. recommended baby aspirin to help him with the teething pains. Went straight to the store and got some. About an hour later he's noticeably feeling better and bouncing around with his normal attack floof energy

Date of experience: May 26, 2024