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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I was leary to use this service because I was afraid it was a money grab or bot scam. But a real live person called us back on a holiday after about 10 min of our request. Franklyn was kind, respectful, patient and VERY helpful! He resolved our issue and talked us through rewiring our brand new ceiling fan light.
Super helpful, knowledgeable and gave me a lot of great feedback on where to go for official appraisal and selling! Well worth the fee to speak with her! Highly recommend!
No one likes getting test results over a holiday weekend with no one to talk to! Honestly i wish the results did not show up during a time that my doctor isn't working. I am so glad I found this site! I don't know if I would have slept tonight had I not gotten to discuss with the dr on this site! Thank you!
It took about 10-12 hours to get connected to an expert and get a reply but the reply was very helpful and I was able to get what I needed thanks to justanswer. I did not have to wait around either thanks to their app and also email and text notifications letting me know that someone had replied to me. My expert was Christina who was very caring and knowledgeable. She asked questions to better understand my situation and did not leave me hanging. Thanks a lot!
Dr. Paul Brazzell was amazing at helping us get an idea of what could be up with the symptoms our little dog Mochi has! Straight to the point, very professional, nice guy! Will be coming back to him especially on days like today where it's Memorial Day and we just can't reach our local vet!
I called up.almost in a frantic mode and the receptionist listened closely and then the vet was just as terrific..
Daniel, technician, called me promptly and was able to assist. He was kind and patient as I am a retired nurse and have no mechanical knowledge. His recommendations worked as we put charge on battery and car started. Apt with Jeep Service tomorrow. Thank you
Phil accurately and confidently diagnosed my problem as a faulty regulator and told me where to get a new one and how to install.
Big thumbs up!
I received a call back in 3 minutes on a holiday! Short answers and straight to the point! No extra fees and not trying to sell me on anything. Highly recommend.
I registered a complaint and it was resolved quickly and satisfactorily.
Dr Steven asked excellent questions and was very perceptive in his follow-up questions.
Dr. Rebecca was very thorough and kind. She was very willing to answer all my questions, and explained things clearly. I will use this service again for sure, as well as recommend to others.
Loretta was very pleasant and knowledgeable. After sending a few pictures she was able to give me simple solutions to clear up the problem.
Informative and highly helpful, well explained and direct answer to my question
Anan was extremely efficient and helpful.
Very knowledgeable and was able to answer my employment law questions effectively
Excellent advice and can ask as many questions as you like without being rushed.
I went in with a question about a religious family heirloom that I could find no information on, anywhere.
The expert chosen, found it, dated and gave a value, and gave me contact info for authentication. This was in a matter of 20 to 30 minutes.
What he said is what some family members have said.
I tried this just ask on the trial just to see if there was any value.
I will be keeping the subscription. They came through 4 time now.
Wow it was detailed and complete and I can sense that you do care for your future clients keep up the good work. Will talk to u soon for If I'm able to go make the move towards this.
Talked over all the signs and symptoms of my 9 week old golden retriever and the Dr. recommended baby aspirin to help him with the teething pains. Went straight to the store and got some. About an hour later he's noticeably feeling better and bouncing around with his normal attack floof energy
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care