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JustAnswerReviews 17,528

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,127
This company responds to reviews on average within 4 days

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Maine
1 review
0 helpful votes
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Great emergency vet advice!
June 5, 2024

My dog is a diabetic and a senior citizen. He got sick on a holiday weekend when the vet was closed so I frantically searched for anybody that could help me determine if it warranted a trip to the emergency vet. The doc responded promptly and we came up with a game plan and symptoms to watch out for. The membership has already paid for itself in peace of mind!

Date of experience: May 26, 2024
Denmark
1 review
0 helpful votes
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God hjælp
June 5, 2024

Fin hjælp og service. Hjælpen var hurtig og kompetent. Tak.

Date of experience: May 26, 2024
New York
1 review
0 helpful votes
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Great help
June 5, 2024

I needed advice to help my chicken. The vet was very helpful informative and pleasant.

Date of experience: May 26, 2024
Florida
1 review
0 helpful votes
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Sneezing cat
June 5, 2024

My cat started sneezing and I could not get out to a vet. I tried JustAnswer on a whim. I am so happy I did! We had a vet call within 10 minutes! Dr. Scott was amazing, very personable, asked questions, took the time to talk with me and give me treatment options.

Date of experience: May 26, 2024
Ohio
1 review
0 helpful votes
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Paul to the rescue
June 5, 2024

I was having trouble with my small engine mower. I was very close to fixing the problem on my own but needed a little extra info to get me over the hump without needing to take it into the repair shop. Paul was very helpful and even sent part numbers and tutorial videos.

Date of experience: May 26, 2024
Georgia
1 review
0 helpful votes
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Great guidance
June 5, 2024

Was able to get guidance I just need to find funding to move forward with my sensitive case.

Date of experience: May 26, 2024
Iowa
1 review
0 helpful votes
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Long story short gave me the answers I was needing to a stuck transfer case motor.

Date of experience: May 26, 2024
Michigan
2 reviews
0 helpful votes
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A magazine I'd subscribed to folded and transferred the remainder of my subscription to a magazine I had absolutely no interest in. That magazine subsequently sent me a notice that they were going to auto-renew my subscription. All of their published customer service website subscription links were non-functional or merely ran me in circles. I'm not thrilled that I had to buy a subscription to JustAnswer to get this resolved but somehow JA found a link into the magazines system that worked and I was able to cancel this non-customer responsive outfit's magazine. Thanks JA

Date of experience: May 26, 2024
New Zealand
1 review
0 helpful votes
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Easy, prompt and informative
June 5, 2024

They gave me when my item was made and by whom. Some history on the item. The appraisal gave me a price range and history of sales which was helpful. It was quick and easy.

Date of experience: May 26, 2024
Connecticut
2 reviews
1 helpful vote
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Received a bright Answer.
June 5, 2024

I have heard from the customer service that I should look for my delivery in six to eight days. I used the just answer medium. This is a bright Answer because it really brighten up my day.

Date of experience: May 25, 2024
South Africa
1 review
0 helpful votes
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It was fantastic
June 5, 2024

Wonderful it was so faster to get answers for all the questions I have placed

Date of experience: May 25, 2024
Arizona
1 review
0 helpful votes
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Vet in pocket
June 4, 2024

It gives us such peace of mind knowing that within a few minutes we can have answers to our most scarry questions/concerns with our fur babies to solve simple solutions without paying $100+ for the service. Very nice people.

Date of experience: May 25, 2024
Australia
2 reviews
0 helpful votes
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Credit card issue
June 4, 2024

Very efficient & helpful. Technician got back to me promptly & helped me through a resolution process

Date of experience: May 25, 2024
Canada
1 review
0 helpful votes
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Suzuki fuel tank strap
June 4, 2024

My fuel tank strap needed to be replaced. My mechanic told me he had ordered the part but when it came in, it was the wrong one and didn't fit. I had waited almost 2 weeks, without a car, and I was frustrated. Just Answer put me through to a mechanic in San Francisco. He was able to look up the part number, and the phone number for the place that sells the part.
I received excellent and thorough assistance from this mechanic, through JustAnswer.

Date of experience: May 25, 2024
Florida
1 review
0 helpful votes
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Pleased client
June 4, 2024

I feel like the doctor helped me with my dog's problem and made me more comfortable with what was going on. Good advice and product information. I'm glad I did this

Date of experience: May 25, 2024
New Mexico
2 reviews
0 helpful votes
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Wonderful
June 4, 2024

Quick, informed, good questions to zero in on my problem. Justin accepted pics but not call. I would have liked a call and not text, but it turned out fine. Great first time experience

Date of experience: May 25, 2024
California
1 review
0 helpful votes
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Looking for a answer?
June 4, 2024

Service was fast and to the point. Will use again. Their was no BS.

Date of experience: May 25, 2024
California
1 review
0 helpful votes
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I was told that I needed to include form SSA 44. But that is for life changing alterations. That's not the form I need it. I found out I needed SS a 561 -U2. It is a request for reconsideration because of them receiving from the IRS the wrong adjusted gross income because I had filed an amended 1040 X. My adjusted gross income was 6500 lower on the amended form.

Date of experience: May 25, 2024
Alabama
1 review
0 helpful votes
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I needed simplified answers and I finally got them from those two men.

Date of experience: May 25, 2024
Wisconsin
1 review
0 helpful votes
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Very helpful advice
June 4, 2024

I set up my membership and only minutes after got to speak with someone about my concerns over the phone. My attorney Joyce was succinct and answered all the questions I had. I'd been calling other firms in my area to speak in-person and didn't so much as get a consultation scheduled in 3 weeks. Start to finish, JustAnswer got me through in a matter of probably 40 minutes, very pleased!

Date of experience: May 25, 2024