From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Online vet was very helpful, especially since it was Easter Sunday, and an otc solution works well for now.
Phil Ray was very informative and patient with me!
Provided very clear and easily understood information
Very helpful, allowed a stress relief like never before! Thank you!
Quickly answered a question that could have wound up saving me a fair amount of money.
I worked with attorney Julia Simmons and she was absolutely amazing. I would give her a 100 if I could for her professional female, knowledge and kindness.
Great information and direction. It was great and makes me want to comeback
My dog ate 3 bags of chocolate. Dr Kara was very knowledgeable and efficient. She gave great advice
I've been concerned about my cat's behavior and physical appearance. Dr. Lewis answered my concerns. I'm grateful I used JustAnswer.
I think that I need to find out if these 2 girls get any money from this sell
I experienced an error with my Brother MC-L8900CDW printer on Easter Day and Ashwanth actually called me on Easter! We solved the issue very quickly and everything was great.
Thank you so much!
Gave good advice on next steps and willing for follow up steps.
Will answered all my questions and gave me ideas for the next step.
Curtis helped confirm the bad parts on the cart. Just wanted to confirm this diagnosis before replacing a lot of parts.
The technician provided great perspective on my refrigerator problem. It allowed me to find a solution
I'm waiting to talk to someone now so what's taking so long?Hey are you going to help or not?
Very kind and understanding She made a suggestion for temporary treatment if necessary which I will try and will take her to vet on Monday for more tests.
So my iphone 11 just seemed to stop lettiing me turn on the Hot Spot. Since I use my phone at work to access resources for my patients it has been a difficult week. Blue tooth and Wi Fi were working but that did not help with google searches. So I was trying not to panic or over react but it was really bothering me. So I went to Best Buy to see if I could get an appointment since I have geek squad tech coverage and the site directed me to JustAnswer. I thought well my not! I can always go to geek squad if it doesn't work. So I chatted online with Stephan and he was able to help me quite quickly! And since I am not of the natural tech generation it was a relief to be able to fix the problem
The attorney called on Easter Sunday morning and answered my questions concisely. He also set up a next step program for me. I recommend this service especially for initial research into complicated civil matters
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members