From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Thank you very much! I need all the help you can possibly give me.
I was given excellent advise and direction for my next step in a difficult situation.
Rio immediately showed his knowledge and answered my question and game the fix in a few moments.
And, I have had a host of mechanics try to analyze the electrical issue I was having on my vehicle to no avail.
Rio immediately showed his knowledge and answered my question and game the fix in a few moments.
And, I have had a host of mechanics try to analyze the electrical issue I was having on my vehicle to no avail.
Had no idea how to move forward until now. Thank you so much!
Understood the issue quickly and provided response with clear directions
I had been in my new home only a week. I noticed early in the morning that my heater wasn't working. I looked online for the Company on my thermostat and started at first a Chat conversation and then with a live person, Reid.
We decided it might just be batteries which I will confirm later.
Had corrected problem, needed information how to get new part.
Asked a Legal Question over Easter not expecting am answer until the working week started on Tuesday but got an answer within minutes. Cannot have asked for more.
Had a complex legal question and Stuart J on this site showed a great deal of patience with me and his legal advice was akin to spiritual guidance from the Pope himself.!
Cannot recommend this guy enough. Thank you very much.
I have a used fridge not working properly and I know how to talk to the technician now about the issue.
Frank was very diligent and helpful, he followed up with me though it was into the wee hours of the night, 2:39 a.m. his time and gave me good answers.
My last experience on a problem and the other expert Tyrone has the same work ethics and also taking time and patience to explain the problems and situations for me. I m very impressed and thankful for their services.
Definitely recommend your site to others.
I was on for a long time with this kind and patient tech person, and he never complained even if he was not allowed to leave our chat untill I had everything clear. A very good teacher too
Have had dogs all my life, never seen or heard of kennel cough. Vet Laura was very professional and friendly. The lady at just answer was helpful put me in contact with laura
I recently retired and my paperwork is not as organized as I typically have it. I was extremely stressed. I was thankful when Jacob came to the rescue. He is outstanding!
Took the time to dig. All my contacts have been really solid and informative
Just to let all know Peter does a great job. I will be trying to get with him on some more pieces later this night! Follow up and ideas are greatly appreciated. Mike
Very helpful. Wish they were my doctor. I have been dealing with this for four years. Thanks.
Ryan was a good kid, but only gave me ph#s to call to solve my own problem! I don't know if this is solved yet or not 🤦🤦?
I reached out on Easter Sunday for advice for my injured puppy and Dr. Nicki was so helpful. She's very understanding and extremely knowledgeable. Very compassionate!
Thank you for having this app as an option to help our puppy. Surprisingly easy to use, fast response by vet, and very reasonable fee.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members