From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
I was able to ask my question, send photos and contract and get my answer with what to do in a short amount of time. I will try to follow up with what happens with my complex. Legal Eagle was very helpful and quick.
I needed help on a Licensing Agreement and was given great advice by Howard. He also advised me on how to structure my business.
This service is an excellent way to get professional answers fast. From mechanics to lawyers, they're batting 1000 with me.
Quick and to the point. It was easy to follow, and it saved me much time I didn't t have to spare.
A bit confusing, I was told to wait for a call and no one called.
Brian went above and beyond to provide a thorough and in depth response to my question. This is actually my first time using Just Answer and I will definitely use the service again. I'm very impressed and cannot thank them enough for their help.
Try it out to learn a bit more than you think you do
Ver good with options. I'll take them a step at a time.
Clear and documented answer, showing in the same time consideration and thoughtfulness.
The technician was very helpful but Just Answer is total BS. I paid $5 and could not speak to a live person as I requested. I didn't want to CHAT. He tried calling several times and finally said that THEY HAVE TROUBLE WITH MOBILE DEVICES!
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
The information provided was more than I expected but really helped me.
Was not sure which way to jump. Got good advice to a complex question.
It was confusing and too much interuption wanting rating when I was hardly started. I haven't been able to accomplish what I contacted you for!
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
I had some basic questions regarding a real estate deed issue. JustAnswer was a perfect place to get the information I need to take next steps. I chose to use the chat feature only and the responses were fast and helpful. I plan to use JustAnswer services as I move forward with the issue.
Put me at ease, know what steps to take next. It was definitely a positive experience during a stressful period.
Quick to respond and clear, concise steps to take. Very good experience!
Excellent service. Mark does a great job! Would use him again if needed.
Morgan, I'm sorry somehow I cut myself off too soon! But thank you for your help! You answered all my questions and were very helpful. I appreciated your concise answers and not using a lot of legal jargon!
I just wanted to say thank you Ashley and this site, I feel so much better just getting a needed answer.
I'm tearing my car a part and this service has definitely been helping me! Don't trust me though, sign up for a month and find out yourself.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28