JustAnswer has a rating of 4.3 stars from 9,753 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.
Joan was completely equipped to fix our problem. It was by process of elimination that Joan was able to deduce the problem and pinpoint its origin and come up with the way to solve it.
Thank you
The original young lady tried to help, she was so sweet. Then she gave the number to get hold of "David" who quickly solved my problem and even stayed with me on the phone until everything went through smoothly. Well worth the $1 to call Answers.
The person I spoke to was prompt in coming tracking me. Very pleasant and helpful reduced my anxiety and confirmed the email I received about my iCloud account was n fact a scam. So grateful that was resolved.
The representative gave me the information of the difference between a I beam from a F350 and a I beam for a 2000 Ford Excursion. He said that they are the same.
I went online, gave my request to have an consultation. I did state my case. I was told that I would get a call. It was stated that a call was given, which I did not talk to anyone. There were no second call, if there was a first. I did not get any counsel for the fee that I paid up front. I am totally frustrated.
It was okay. I believe she gave me the only she could. I was disappointed to get answer. I was on the social site and thought I was getting a social security representative who could get my what I needed.
My puppy injured her foot after business hours. It was a little swollen, pink, and she couldn't bear weight. I wondered about pain relief overnight until I could get her to my vet. Dr. Penny was kind, helpful, and knowledgeable about medication and treatment. Appreciated the ease of connecting to an expert.
I was told for $1 refundable charge my single question will be answered. My question was about a new computer I purchased that was missing a small component. Their answer was to call the manufacturer. Since then they have charged me $55 twice for membership which was never discussed or agreed to. I expect my charges to be reversed. I called the company and they put me on hold for very long time and then they disconnected.
Hello Abdi,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645
I talked to 2 lawyers about health insurance. They were amazing I wish I could hire them for my case but you can't. These lawyers are more intelligent than any lawyer that you can hire.
Had a problem with a 403 error and thought they would access my Hostgator account and make necessary modifications. However, I got a page of do-it-yourself instruction on how to fix the problem.
At first the list felt a bit whelming but it was easy, I learned something, and succeeded in fixing my 403 problem. Quick resolution achieved.
I was told that I would not be charged for services because I dif not use them, they lied charged me anyway Do NOT give these people your credit card info. You will be ripped off
Hello Loren,
Your experience matters to us, and we hope our team has been able to address the issue. If not, please know that we’re ready to assist you whenever you’re ready to reach out.
Best,
Julie, JustAnswer Customer Care
I was very scared of hearing PBJ was a conviction for inmigration purposes but this kind lady made me feel much better after she described that minor traffic violation don't trigger automatic deportation or anything that can be considered preoccupying at this moment. Thank you so much.
6am Sunday morning leading into Christmas is NOT the ideal time to panic and search for answers about whether your beloved fur baby is going to live through ingesting 8-10 caramels wrapped in 2x2" squares of wax pepper!
But I left the candy bowl on the end table after a Christmas party last night, so here we are!
I immediately searched online for a vet to help me with next steps. In just a matter of minutes, Dr Erica Childress came to the rescue! She gave me sound advice and assured me that, if I followed the steps, all should be well.
I still have a little waiting to do to see if the wax paper passes but at least I'm not panicking like I was. My puppy needs me to be calm and loving so she can get through the next few days without too much discomfort.
I'm so appreciative this service is readily available for dumb, careless dog moms like me. Sheesh! Lesson Learned!
Dr Mike was patient & concerned about my cat & he was so helpful. He really listened & I never felt rushed. I really appreciate the follow up texts summarizing our conversation & including links to products Dr Mike suggested to address my cat's issue.
I received I paid the $2.00 plus a $5.00 bonus only to Discover that there is an amount pending out of my account which I Have Not Authorised
Sincerely Mr A.T Green
Hello Tony,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645
Trevor was knowlwdgeble and very polite although your web site is decieving it said nothing about a recurring membership fee that I. Ever agreed to pay or sign up for.
Dr. JOSEY was very profezsional and understood my concerns, explained all possibilities of what coyld be reason now need to visit Vet here. Thank you.
It was great fantastic awesome wasnt the answer i was looking for but he did beautiful job thank u again an I'll stay in touch
Thanks for ripping my father off.
Can't believe someone is willing to pay hundreds of dollars a year for your common sense advice.
You are now cursed
Hello David,
We understand this situation might have been difficult and hope it’s already been addressed by our team. If you’re still in need of assistance, please let us know so we can help resolve it promptly.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645
I agreed to pay $2 and they stole $53 more dollars from me, what an absolute horrible scam! I didn't even interact with a technician
Hello Elaine,
We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Answer: Hello Bob, Thanks for reaching out with this question. Yes, that is correct:) From the comfort of your home you can communicate with verified Experts in about a dozen different fields, 24 hours a day. If you're on the go, you can also use the mobile application to post a question and you'll typically receive a response within minutes. All for one low monthly fee. Please feel free to visit the site at www.justanswer.com and check out our $5.00 free trial. We look forward to hearing from you. Regards, JustAnswer Customer Care
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, please reply to this email and I will promptly assist you.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645