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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,753 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

This company responds to reviews on average within 1 day
+384
How would you rate JustAnswer?
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Florida
1 review
0 helpful votes
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Just Answer to the Rescue
January 25, 2025

Joan was completely equipped to fix our problem. It was by process of elimination that Joan was able to deduce the problem and pinpoint its origin and come up with the way to solve it.
Thank you

Date of experience: January 15, 2025
Nevada
1 review
0 helpful votes
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Saved with the help of iCloud
February 25, 2025

The original young lady tried to help, she was so sweet. Then she gave the number to get hold of "David" who quickly solved my problem and even stayed with me on the phone until everything went through smoothly. Well worth the $1 to call Answers.

Date of experience: February 15, 2025
Virginia
1 review
0 helpful votes
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Prompt, courteous and proof.
March 3, 2025

The person I spoke to was prompt in coming tracking me. Very pleasant and helpful reduced my anxiety and confirmed the email I received about my iCloud account was n fact a scam. So grateful that was resolved.

Date of experience: February 21, 2025
Maryland
1 review
0 helpful votes
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The difference between front I beam the
May 2, 2025

The representative gave me the information of the difference between a I beam from a F350 and a I beam for a 2000 Ford Excursion. He said that they are the same.

Date of experience: April 22, 2025
Virginia
1 review
0 helpful votes
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Frustration
March 7, 2025

I went online, gave my request to have an consultation. I did state my case. I was told that I would get a call. It was stated that a call was given, which I did not talk to anyone. There were no second call, if there was a first. I did not get any counsel for the fee that I paid up front. I am totally frustrated.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 25, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, please reply to this email and I will promptly assist you.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645

Georgia
1 review
0 helpful votes
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Unhappy
March 7, 2025

It was okay. I believe she gave me the only she could. I was disappointed to get answer. I was on the social site and thought I was getting a social security representative who could get my what I needed.

Date of experience: February 25, 2025
Maryland
1 review
0 helpful votes
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Injured Puppy Foot
March 1, 2025

My puppy injured her foot after business hours. It was a little swollen, pink, and she couldn't bear weight. I wondered about pain relief overnight until I could get her to my vet. Dr. Penny was kind, helpful, and knowledgeable about medication and treatment. Appreciated the ease of connecting to an expert.

Date of experience: February 19, 2025
California
1 review
0 helpful votes
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I was told for $1 refundable charge my single question will be answered. My question was about a new computer I purchased that was missing a small component. Their answer was to call the manufacturer. Since then they have charged me $55 twice for membership which was never discussed or agreed to. I expect my charges to be reversed. I called the company and they put me on hold for very long time and then they disconnected.

Date of experience: December 10, 2024
JustAnswer S. JustAnswer Rep
4 months ago

Hello Abdi,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

California
1 review
0 helpful votes
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Lawyers
January 17, 2025

I talked to 2 lawyers about health insurance. They were amazing I wish I could hire them for my case but you can't. These lawyers are more intelligent than any lawyer that you can hire.

Date of experience: January 6, 2025
Colorado
1 review
0 helpful votes
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Hands-on, not Administered Tech Service.
March 2, 2025

Had a problem with a 403 error and thought they would access my Hostgator account and make necessary modifications. However, I got a page of do-it-yourself instruction on how to fix the problem.

At first the list felt a bit whelming but it was easy, I learned something, and succeeded in fixing my 403 problem. Quick resolution achieved.

Date of experience: February 20, 2025
Idaho
1 review
0 helpful votes
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RIP OFF SCAM
February 1, 2025

I was told that I would not be charged for services because I dif not use them, they lied charged me anyway Do NOT give these people your credit card info. You will be ripped off

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 22, 2025
JustAnswer S. JustAnswer Rep
3 months ago

Hello Loren,

Your experience matters to us, and we hope our team has been able to address the issue. If not, please know that we’re ready to assist you whenever you’re ready to reach out.

Best,
Julie, JustAnswer Customer Care

Maryland
1 review
0 helpful votes
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Answered about PBJ for inmigration purposes
March 3, 2025

I was very scared of hearing PBJ was a conviction for inmigration purposes but this kind lady made me feel much better after she described that minor traffic violation don't trigger automatic deportation or anything that can be considered preoccupying at this moment. Thank you so much.

Date of experience: February 21, 2025
Texas
1 review
0 helpful votes
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Thank you Dr Erica Childress!
January 1, 2025

6am Sunday morning leading into Christmas is NOT the ideal time to panic and search for answers about whether your beloved fur baby is going to live through ingesting 8-10 caramels wrapped in 2x2" squares of wax pepper!

But I left the candy bowl on the end table after a Christmas party last night, so here we are!

I immediately searched online for a vet to help me with next steps. In just a matter of minutes, Dr Erica Childress came to the rescue! She gave me sound advice and assured me that, if I followed the steps, all should be well.

I still have a little waiting to do to see if the wax paper passes but at least I'm not panicking like I was. My puppy needs me to be calm and loving so she can get through the next few days without too much discomfort.

I'm so appreciative this service is readily available for dumb, careless dog moms like me. Sheesh! Lesson Learned!

Date of experience: December 22, 2024
Florida
1 review
0 helpful votes
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What a great service!
December 25, 2024

Dr Mike was patient & concerned about my cat & he was so helpful. He really listened & I never felt rushed. I really appreciate the follow up texts summarizing our conversation & including links to products Dr Mike suggested to address my cat's issue.

Date of experience: December 15, 2024
Australia
1 review
0 helpful votes
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I received I paid the $2.00 plus a $5.00 bonus only to Discover that there is an amount pending out of my account which I Have Not Authorised
Sincerely Mr A.T Green

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 27, 2024
JustAnswer S. JustAnswer Rep
4 months ago

Hello Tony,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

New York
1 review
0 helpful votes
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Great untill charges unannounced appeared
March 21, 2025

Trevor was knowlwdgeble and very polite although your web site is decieving it said nothing about a recurring membership fee that I. Ever agreed to pay or sign up for.

Date of experience: March 11, 2025
Florida
2 reviews
1 helpful vote
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My Pugsie concern
April 22, 2025

Dr. JOSEY was very profezsional and understood my concerns, explained all possibilities of what coyld be reason now need to visit Vet here. Thank you.

Date of experience: April 12, 2025
Colorado
1 review
0 helpful votes
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Professional
February 28, 2025

It was great fantastic awesome wasnt the answer i was looking for but he did beautiful job thank u again an I'll stay in touch

Date of experience: February 18, 2025
Washington
1 review
0 helpful votes
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Just ripped off
March 2, 2025

Thanks for ripping my father off.
Can't believe someone is willing to pay hundreds of dollars a year for your common sense advice.
You are now cursed

Date of experience: February 20, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello David,

We understand this situation might have been difficult and hope it’s already been addressed by our team. If you’re still in need of assistance, please let us know so we can help resolve it promptly.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

Canada
1 review
0 helpful votes
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Utter theft 🤬
April 17, 2025

I agreed to pay $2 and they stole $53 more dollars from me, what an absolute horrible scam! I didn't even interact with a technician

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 7, 2025
JustAnswer S. JustAnswer Rep
4 weeks ago

Hello Elaine,

We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645