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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,755 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

This company responds to reviews on average within 1 day
+384
How would you rate JustAnswer?
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Alabama
1 review
0 helpful votes
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Getting billed for non used account
April 18, 2025

We will see. Please remove my card from account. I am not using the square space account and have never used it other than trying to set up

Date of experience: April 8, 2025
Mississippi
2 reviews
0 helpful votes
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Worked great
April 18, 2025

Printer would not do anything. Tech took his time to be sure he was doing right.
Fixed printer finally. Will call again if ever needed.

Date of experience: April 7, 2025
Canada
1 review
0 helpful votes
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Utter theft 🤬
April 17, 2025

I agreed to pay $2 and they stole $53 more dollars from me, what an absolute horrible scam! I didn't even interact with a technician

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 7, 2025
JustAnswer S. JustAnswer Rep
4 weeks ago

Hello Elaine,

We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645

California
1 review
0 helpful votes
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I was very satisfied with the detailed answers I received that helped me have a much better understanding to my questions and concerns.

Date of experience: March 12, 2025
Pennsylvania
1 review
0 helpful votes
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Poor
April 8, 2025

I was told it would be a one time, refundable charge of $5.00. Instead my bank account was charged for $70.00. You LIED!

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 29, 2025
JustAnswer S. JustAnswer Rep
1 month ago

Hello James,

I hope we’ve been able to address your concerns. If you need any additional support, please don’t hesitate to reach out.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645

California
1 review
0 helpful votes
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Dog eats cigar butt
December 25, 2024

The vet was able to calculate the weight of my dog compared to the probable ingestion of nicotine, which is toxic to relieve my stress that she would get sick, she was a very low risk based on that calculation and today she is also still fine

Date of experience: December 14, 2024
California
1 review
0 helpful votes
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Advice on how to handle something
April 5, 2025

Ted was very specific to help me word a letter to address my questions and legal standing on an issue of concern.

Date of experience: March 26, 2025
California
1 review
0 helpful votes
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Helpful
March 28, 2025

The Vet made me feel at ease and was very helpful in giving me guidance on taking care of my fur baby.

Date of experience: March 18, 2025
New York
1 review
0 helpful votes
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Piece of mind
May 6, 2025

I had bought a few things at auction one being a watch that is worth triple what's paid for it, in happy.

Date of experience: April 24, 2025
Washington
1 review
0 helpful votes
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Anthony was very helpful
March 2, 2025

My coffee pot took a power surge and the internal board. So we could not fix my problem, but I love the fact how easy it was to figure out

Date of experience: February 20, 2025
Kentucky
1 review
0 helpful votes
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Sick cat
March 27, 2025

Luci is having tummy problems and our Vet is out of town. The Doctor calmed my fears and gave me some suggestions to use until I can get him in.

Date of experience: March 17, 2025
California
1 review
0 helpful votes
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Excellent service
May 3, 2025

Got all questions answered in a timely manner. I was even shown examples I could use to help with my situation.

Date of experience: April 22, 2025
California
1 review
0 helpful votes
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Fantastic. Ryan was super helpful.

Selling home in California. Wanted to validate the appropriate way to notify tenant. All questions answered.

Date of experience: March 21, 2025
Wisconsin
1 review
0 helpful votes
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ATT/Yahoo Account
May 7, 2025

I'm neither tech savvy nor young and did not know how to figure out my problem. Problem solved in 5 minutes.

Date of experience: April 27, 2025
Oklahoma
2 reviews
0 helpful votes
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My experience with JustAnswer
April 25, 2025

At first the technician talked to fast & sounded a bit muffled but after he talked slower it was much better

Date of experience: April 15, 2025
Colorado
1 review
0 helpful votes
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Great
April 28, 2025

She did great with answering what I need at the time and has helped me find links to find a attorney

Date of experience: April 18, 2025
New York
1 review
0 helpful votes
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Polite fast working tecky
May 15, 2025

Polite fast working tech made me feel comfortable right away, and I also felt comfortable that he could fix my problem

Date of experience: May 5, 2025
Texas
1 review
0 helpful votes
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Just Answer is awesome!
April 23, 2025

I needed advice on treating my Aussie and although it took a while to get an answer, it was very helpful.

Date of experience: April 13, 2025
Georgia
1 review
0 helpful votes
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Not Computer Savvy
January 11, 2025

Just set up new monitor with webcam and speakers. Would not work. Technician talked me through getting it to work. Very patient. Took about 15 minutes. Highly recommend.

Date of experience: January 1, 2025
Virginia
1 review
0 helpful votes
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Total concern for my problem
January 11, 2025

ScottyT1119 sent me so much information including a diagram. I don't know that he could have been more helpful. He was totally terrific and all those that need mechanical help would benefit greatly!

Date of experience: January 1, 2025