business logo of JustAnswer

JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

This company responds to reviews on average within 1 day
+384
How would you rate JustAnswer?
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California
1 review
0 helpful votes
Follow Jasal M.
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Fantastic. Ryan was super helpful.

Selling home in California. Wanted to validate the appropriate way to notify tenant. All questions answered.

Date of experience: March 21, 2025
Colorado
1 review
0 helpful votes
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Great
April 28, 2025

She did great with answering what I need at the time and has helped me find links to find a attorney

Date of experience: April 18, 2025
California
1 review
0 helpful votes
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Excellent service
May 3, 2025

Got all questions answered in a timely manner. I was even shown examples I could use to help with my situation.

Date of experience: April 22, 2025
Georgia
1 review
0 helpful votes
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Not Computer Savvy
January 11, 2025

Just set up new monitor with webcam and speakers. Would not work. Technician talked me through getting it to work. Very patient. Took about 15 minutes. Highly recommend.

Date of experience: January 1, 2025
Virginia
1 review
0 helpful votes
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Total concern for my problem
January 11, 2025

ScottyT1119 sent me so much information including a diagram. I don't know that he could have been more helpful. He was totally terrific and all those that need mechanical help would benefit greatly!

Date of experience: January 1, 2025
Texas
1 review
0 helpful votes
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Cat with scabbies
February 26, 2025

I received a phone call from Dr Brian. He was very nice, but the only help offered was to take cat to a vet. If I were able to do that, I would have. So I spent $39 on nothing. Beware of using this service.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 16, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello Linda,

Your experience matters to us, and we hope our team has been able to address the issue. If not, please know that we’re ready to assist you whenever you’re ready to reach out.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

California
1 review
0 helpful votes
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Extremely helpful and responsive service
December 25, 2024

My puppies are yeast. The vet called quickly and helped me figure out what to do. He also responded immediately to follow up text questions. The puppies are fine and this service saved me an expensive trip to the ER. Even the AI responded to questions well. I highly recommend this service.

Date of experience: December 14, 2024
Virginia
1 review
0 helpful votes
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Voicemail was fixed
May 9, 2025

The technician was very thorough and patient. Also thought me a few steps to facilitate the use of my phone.

Date of experience: April 29, 2025
South Carolina
1 review
0 helpful votes
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Easy to use
May 11, 2025

Fast response and easy to use. My issue was answered with plenty of information to get me through the day.

Date of experience: May 1, 2025
New York
1 review
0 helpful votes
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Yes
April 26, 2025

Yes no I really don't want to but 24 characters here but if that's what you're asking I'll keep talking

Date of experience: April 16, 2025
New York
1 review
0 helpful votes
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The team they have as professional help, it's worth the time and experience to chat with whomever helps your concerns

Date of experience: February 15, 2025
Canada
1 review
0 helpful votes
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Communication problem with CRA
May 3, 2025

. I had a long question put received an answer promptly. I would certainly use 'ja' again for more queries

Date of experience: April 23, 2025
New York
1 review
0 helpful votes
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Question on tenant rights
March 18, 2025

The lawyer explained my rights and gave me suggestions on how to proceed with my case. It was very helpful.

Date of experience: March 8, 2025
Pennsylvania
1 review
0 helpful votes
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First experience
March 17, 2025

I was pleasantly surprised at how quickly I got an expert online to answer my question about a vintage lamp.

Date of experience: March 7, 2025
Michigan
1 review
0 helpful votes
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Simple and effective
March 23, 2025

I received a call almost immediately from a technician who was knowledgeable and helped me fix my appliance right away.

Date of experience: March 13, 2025
Georgia
1 review
0 helpful votes
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Chewing GUM incident
January 1, 2025

My fur baby Teddy ate for pieces of GUM containing Xylitol - I knew ot was highly toxic to dogs and was frantic - - of course it's a Saturday during Christmas week and called and text the chat 💬 and immediately put through to the most kind and thoughtful vet who walked me through the details and next steps - I can't thank them enough! Happy Holidays & Merry Christmas

Date of experience: December 22, 2024
New York
1 review
0 helpful votes
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I've used JustAnswer before and in that experience was good. But this time I was referred to JustAnswer incorrectly and Amar quickly understood this and said I should contact my bank.

Date of experience: April 2, 2025
District of Columbia
1 review
1 helpful vote
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Extremely valuable and convenient service!
February 22, 2025

We needed help with diagnosing why our wine/beverage refrigerator was no longer cooling. We got a likely answer and the contact information for a contractor to do an in-person visit, which I arranged for the following day. The whole thing took about 15 mins.

Date of experience: February 12, 2025
Nevada
1 review
0 helpful votes
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Just Answer answers your problem
March 3, 2025

Justin was a great help in solving my problem. He got it fixed and was extremely patient with me while trying to do the things he suggested.

Date of experience: February 21, 2025
Washington
1 review
0 helpful votes
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Trucker Cat
March 7, 2025

This is so helpful while on the road with my Luna Tuna. Response time is super fast and was able to answer all my questions. Very affordable.

Date of experience: February 25, 2025