JustAnswer has a rating of 4.3 stars from 9,774 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.
Justin was a great help in solving my problem. He got it fixed and was extremely patient with me while trying to do the things he suggested.
This is so helpful while on the road with my Luna Tuna. Response time is super fast and was able to answer all my questions. Very affordable.
My concern was answered completely. My cat did go after the suggestion and I will be taking her to her. Veterinarian in a few days as suggested.
It was the best $5 I ever spent. The doctor listened - answered my questions - made me understand our situation.
I followed the steps to attempt a quick fix as recommended and actually need to have mu machine serviced.
The attorney was very patient and understanding and listened even though I was not as coherent as I should have been in explaining my situation. Even though I felt stupid for being in this situation, he didn't make me feel stupid or hopeless. Rather, he gave me clear and actionable guidance.
The vet was very attentive and helpful with all of my questions and concerns. I highly recommend using them!
Good information. However we need to know the next step after the papers were served and still no response.
Very good conversation and on track of my thoughts but must make certain and would like a second opinion
I ran across this attorney through Google and just answer. My daughter needed some answers and she lives in another state. I had to help her didn't know anything about just answer. I got the answers we needed and gave us some relief. My daughter can use the help to give her peace of mind.
I got this TOTALLY AWESOME tech Darwish. And he worked very very patient and diligent with me to resolve my new litterbox issue.
This guy deserves an outstanding recognition! Make it happen!
Mark was incredible, he hadn't dealt with my type of washer/dryer in one unit before, but he went above and beyond to figure out what I needed to do. He found 2 different sites that had the schematics and then found a video that he watched first to ensure it would be what I needed. I really appreciate Mark and all the time he put into helping me find my problem.
My dog ate something poisonous and they told me to induce vomiting using peroxide. He threw up within 15 minutes and doing just fine now.
John talked to me about my problem professionally and we were able to come up with a diagnosis. I will start working on it on Monday.
Mark not only fixed our oven problem, he gave us an important warning about oven cleaning that even the manufacturer did not include in its manual.
Arun, a very patient super support person, helped me solve some issues and updating my account after I dealt with fraud from my end.
Lisa DVM Veterinarian helped me diagnosis my dogs health concern. He had been coughing and spitting up white slimy foam, turns out he has a respiratory infection. Dr. Lisa was able to identify with a few simple questions. This service was much faster, cheaper and easier than making an appointment with my local vet.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Answer: Hello Bob, Thanks for reaching out with this question. Yes, that is correct:) From the comfort of your home you can communicate with verified Experts in about a dozen different fields, 24 hours a day. If you're on the go, you can also use the mobile application to post a question and you'll typically receive a response within minutes. All for one low monthly fee. Please feel free to visit the site at www.justanswer.com and check out our $5.00 free trial. We look forward to hearing from you. Regards, JustAnswer Customer Care
Hello Marilyn,
I hope we’ve been able to assist you. Feel free to reach out if you need any more information or clarification, and we’ll be happy to assist.
Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645