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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

This company responds to reviews on average within 1 day
+384
How would you rate JustAnswer?
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New Jersey
1 review
0 helpful votes
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Plott Hound 7mo old coughing up white foam
February 25, 2025

Lisa DVM Veterinarian helped me diagnosis my dogs health concern. He had been coughing and spitting up white slimy foam, turns out he has a respiratory infection. Dr. Lisa was able to identify with a few simple questions. This service was much faster, cheaper and easier than making an appointment with my local vet.

Date of experience: February 15, 2025
Minnesota
1 review
0 helpful votes
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Life Saver!
March 2, 2025

My Dog ate a TOMCAT MOUSE POISON block. Late at night and of course after hours. Went online for help. Within 5 minutes, I was connected to a Veterinary Doctor, that helped my with my dog. Told me what to do. My dog is just fine today! Thank God.

Date of experience: February 20, 2025
California
1 review
0 helpful votes
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It was quick, efficient and easy
March 1, 2025

I had concerns about an issue with my dog, I had tried everything and was given further advice on treatment that I could try. I was relieved and have hopes it will help. If not I was informed to reach out again.

Date of experience: February 19, 2025
Sri Lanka
1 review
0 helpful votes
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Be Careful What You Order
February 24, 2025

Morning Saves rules: If you order the wrong thing. You can't return neither exchange it. Your loss $$

Date of experience: February 14, 2025
Washington
1 review
0 helpful votes
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Value for insurance purposes
April 7, 2025

Doll was assessed and answers were provided to me promptly and in a courteous manner by the representative.

Date of experience: March 28, 2025
Illinois
1 review
0 helpful votes
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Clear Answers
February 23, 2025

I needed a couple YES or NO style answers. Those were provided with a supportive explanation. Very helpful

Date of experience: February 13, 2025
Virginia
1 review
0 helpful votes
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Very satisfied customer
March 2, 2025

Answered my questions very patiently and fully. She made sure I understood her response. Very patient with me

Date of experience: February 20, 2025
California
1 review
0 helpful votes
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I had an issue with trying to get the phone Galaxy A16 5G cellphone to reset but it wouldn't
So I called you to help me with the problem and you did help me an I thank you from my heart for that thank you Sincerely yours andy anaya

Date of experience: March 5, 2025
Texas
1 review
0 helpful votes
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Name changes
February 21, 2025

Wonderful honest answers for a difficult question. I appreciate the honesty and compassion I received to my questions.

Date of experience: February 11, 2025
Arizona
1 review
0 helpful votes
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My rights
February 12, 2025

I am so far impress with what some answer I got and directing me in the to right direction.

Date of experience: February 2, 2025
California
1 review
0 helpful votes
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HELP
March 5, 2025

Nick answered my question and helped me in a quick and Professional manner! I was stuck but now I'm back rolling! THANKS

Date of experience: February 23, 2025
Virginia
1 review
0 helpful votes
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Disaster!
May 3, 2025

First off, was dealing with Samsung support and next thing you know, I'm dealing with just answer and their charging me $47 and I never even spoke to to a Team member?

Date of experience: April 22, 2025
JustAnswer S. JustAnswer Rep
2 weeks ago

Hello John,

Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

Illinois
1 review
0 helpful votes
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After going into 3 days
January 11, 2025

This is now day three going into the same issue that I've been dealing with now, I still believe we're going in the right direction, and everyone that has given me a hand so far is genuinely done their best to help me, out so I'd like to give a shout out to you guys Good job, I know what I'm dealing with is no easy tasts, definitely keep up the hard work guys, thank you!

Date of experience: January 1, 2025
Wisconsin
1 review
0 helpful votes
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Unemployment Pay Denied
February 27, 2025

My lawyer was very understanding, kind, compassionate and knowledgeable. She listened to me, helped me write my statement to get my case reviewed again and told me I could call back or text her with any additional questions.

Date of experience: February 17, 2025
Colorado
1 review
0 helpful votes
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Professionalism of Mr. Mellon
February 11, 2025

Mr. Mellon was professional, gracious, attentive and got me the info. I needed promptly. I would highly recommend him.

Date of experience: February 1, 2025
Bahamas
1 review
0 helpful votes
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EXCELLENT SERVICE
May 5, 2025

HAVING PROBLEMS WITH HOTMAIL LOGIN, JASON WAS UNDERSTANDING, HELPFUL, KNOWLEDGEABLE AND FRIENDLY. WE SPENT 2 HOURS PLUS DEALING WITH MICROSOFT.
HE WAS A GREAT HELP.

Date of experience: April 25, 2025
Wisconsin
1 review
0 helpful votes
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It must have taken me too long to look for a label on router. Dave 6011 had hung up on me! He never called back!

Date of experience: April 16, 2025
JustAnswer S. JustAnswer Rep
3 weeks ago

Hello Leroy,

Your experience matters to us, and we hope our team has been able to address the issue. If not, please know that we’re ready to assist you whenever you’re ready to reach out.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

California
1 review
0 helpful votes
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Informative
May 16, 2025

My experience with the MD was very informative and thorough. I feel very confident using your site again. Thank you doctor for all your information.

Date of experience: May 5, 2025
Tennessee
2 reviews
0 helpful votes
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Just what I needed!
March 14, 2025

Washer - clothes were coming out with Lint on them. Rep. Told me to get CLR and provided instructions on how to use it. Great help!

Date of experience: March 4, 2025
Texas
1 review
0 helpful votes
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Helpful
March 15, 2025

I just want to cancel my subscription, I've already told someone, if this is not the department, please let me know who to talk to

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 5, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello Cynthia,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645