JustAnswer has a rating of 4.3 stars from 9,775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.
Lisa DVM Veterinarian helped me diagnosis my dogs health concern. He had been coughing and spitting up white slimy foam, turns out he has a respiratory infection. Dr. Lisa was able to identify with a few simple questions. This service was much faster, cheaper and easier than making an appointment with my local vet.
My Dog ate a TOMCAT MOUSE POISON block. Late at night and of course after hours. Went online for help. Within 5 minutes, I was connected to a Veterinary Doctor, that helped my with my dog. Told me what to do. My dog is just fine today! Thank God.
I had concerns about an issue with my dog, I had tried everything and was given further advice on treatment that I could try. I was relieved and have hopes it will help. If not I was informed to reach out again.
Morning Saves rules: If you order the wrong thing. You can't return neither exchange it. Your loss $$
Doll was assessed and answers were provided to me promptly and in a courteous manner by the representative.
I needed a couple YES or NO style answers. Those were provided with a supportive explanation. Very helpful
Answered my questions very patiently and fully. She made sure I understood her response. Very patient with me
I had an issue with trying to get the phone Galaxy A16 5G cellphone to reset but it wouldn't
So I called you to help me with the problem and you did help me an I thank you from my heart for that thank you Sincerely yours andy anaya
Wonderful honest answers for a difficult question. I appreciate the honesty and compassion I received to my questions.
Nick answered my question and helped me in a quick and Professional manner! I was stuck but now I'm back rolling! THANKS
First off, was dealing with Samsung support and next thing you know, I'm dealing with just answer and their charging me $47 and I never even spoke to to a Team member?
This is now day three going into the same issue that I've been dealing with now, I still believe we're going in the right direction, and everyone that has given me a hand so far is genuinely done their best to help me, out so I'd like to give a shout out to you guys Good job, I know what I'm dealing with is no easy tasts, definitely keep up the hard work guys, thank you!
My lawyer was very understanding, kind, compassionate and knowledgeable. She listened to me, helped me write my statement to get my case reviewed again and told me I could call back or text her with any additional questions.
Mr. Mellon was professional, gracious, attentive and got me the info. I needed promptly. I would highly recommend him.
HAVING PROBLEMS WITH HOTMAIL LOGIN, JASON WAS UNDERSTANDING, HELPFUL, KNOWLEDGEABLE AND FRIENDLY. WE SPENT 2 HOURS PLUS DEALING WITH MICROSOFT.
HE WAS A GREAT HELP.
It must have taken me too long to look for a label on router. Dave 6011 had hung up on me! He never called back!
Hello Leroy,
Your experience matters to us, and we hope our team has been able to address the issue. If not, please know that we’re ready to assist you whenever you’re ready to reach out.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645
My experience with the MD was very informative and thorough. I feel very confident using your site again. Thank you doctor for all your information.
Washer - clothes were coming out with Lint on them. Rep. Told me to get CLR and provided instructions on how to use it. Great help!
I just want to cancel my subscription, I've already told someone, if this is not the department, please let me know who to talk to
Hello Cynthia,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Answer: Hello Bob, Thanks for reaching out with this question. Yes, that is correct:) From the comfort of your home you can communicate with verified Experts in about a dozen different fields, 24 hours a day. If you're on the go, you can also use the mobile application to post a question and you'll typically receive a response within minutes. All for one low monthly fee. Please feel free to visit the site at www.justanswer.com and check out our $5.00 free trial. We look forward to hearing from you. Regards, JustAnswer Customer Care
Hello John,
Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645