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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

This company responds to reviews on average within 1 day
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How would you rate JustAnswer?
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Virginia
2 reviews
0 helpful votes
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Found out a lot about my book
February 22, 2025

Have an old book and Mark said I should write a note in it and leave it to one of my grand daughters. Love that

Date of experience: February 11, 2025
Ohio
1 review
0 helpful votes
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Easement
February 10, 2025

Very helpful and able to get to the answer that was appropriate immediately. Thank you would definitely use again!

Date of experience: January 31, 2025
Virginia
1 review
0 helpful votes
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Inaccurate Assistance
January 6, 2025

I called because my microwave oven did now work. After providing the model number the technician with the model number and a description of the behavior he reported the need for a new door switch. He pointed me to a website from which I could buy the switch and a video showing how to install it.

I made the mistake of giving the technician Austin 2653 a 5 star rating.
When the part arrived I discovered these problems:

1. The technician specified the wrong part number.
2. The installation was more involved than indicated. There were actually 3 door switches, not just one.
3. When looking for the correct part, I realized that the site recommended charged a price 8 times that for which the correct part could be purchased on Amazon.
4. The voltage rating for the replacement part was lower than the original (failed) part.
5. When I contacted the technician, he refused to take responsibility for his mistake. Rather he implied that I had given him bad information which resulted in his poor performance.
6. When cancelling the JustAnswer subscription, I realized that they were charging me over 40 USD periodically for the service.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 26, 2024
JustAnswer S. JustAnswer Rep
4 months ago

Hello Peyton,

We are always committed to doing what’s right. Please contact us so we can locate your account and provide further assistance.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645

Colorado
1 review
0 helpful votes
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Help my dog ate 2 chocolate chip cookies!
March 3, 2025

I love my constant companion and the rascal went in my purse. I found him crunching the last of the cookies. I knew that could be very dangerous. My vet was closed. Your help was an answer to my prayers. The vet assured me 2 cookies were no lethal and just to watch him. He finethank you

Date of experience: February 21, 2025
Maryland
1 review
0 helpful votes
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Bad cold and fever thankfully no covid or pneumonia
December 25, 2024

Took about 1 hour to get a doc on the phone and about 3 hours to check temperature, covid and everything else. Took an additional 10 min drive to obtain xray to eliminate pneumonia. That wait was only about 15 minutes. Everything considered, we were happy.

Date of experience: December 15, 2024
Florida
1 review
0 helpful votes
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Remote not working
December 25, 2024

Our remote stopped working during the playoffs. New batteries didn't work so ordered a new one and couldn't connect it. Turns out it came bad batteries. I had checked all the connections and I couldn't get one back in properly and he told me how to do. He showed me to use the Joey to connect the new remote. It worked

Date of experience: December 15, 2024
New York
1 review
0 helpful votes
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Just Answer is a great service.
February 10, 2025

I was ready to give up. I'm not to great with texting and taking photos. Mark P hung in there with me. There's hope after all.

Date of experience: January 31, 2025
New York
1 review
0 helpful votes
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Additional help necessary
February 19, 2025

I was totally satisfied with Expert Esquire's very thorough and informative help.WeI just need additional probate specific help because we have options that he explained to us due to our legal position

Date of experience: February 9, 2025
Michigan
1 review
0 helpful votes
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My little guy wasn't his normal happy loving self.
February 22, 2025

Paula was awesome in helping me figure out what was going on with Milo. Before I called he appeared to be drunk or high but no one in my house are smokers or big drinkers. Because my little guy is our baby he goes every outside of to work with us. He went my husband to visit a friends house and got a contact because this he is a big smoker. Very scary because I did not know what was wrong and I just wanted him to be ok. He is doing better this morning still a little lazy but his tail is waging and his walking without falling.

Date of experience: February 12, 2025
Florida
1 review
0 helpful votes
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Super plus advice saved us a ton of money
February 27, 2025

Because just answer vet service did such a thorough investigation of our concerns when our dog became ill
We knew what to expect at the urgent care for pets. They advised us wisely and although our dog wound up having liver cancer and would not live very long maybe 2weeks-2months with hospital care. They followed up the day after to see if I had any concerns. I recommend them highly for their great concern and thoroughness.

Date of experience: February 17, 2025
Texas
1 review
0 helpful votes
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Great Experience
April 14, 2025

The information needed to resolve the problem was precise, plainly given in simple language and expertly explained!

Date of experience: April 4, 2025
New York
1 review
0 helpful votes
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Timely and informative.
February 10, 2025

I feel like the expert is intent on being as informative as possible and goes beyond my expectation.

Date of experience: January 31, 2025
Indiana
1 review
0 helpful votes
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Answered exactly what I needed
February 28, 2025

Was easy, got my answers. He was thorough, used layman's language, covered all the questions I asked.

Date of experience: February 18, 2025
Georgia
1 review
0 helpful votes
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Quick, easy way to resolve this issue
(fridge temp setting) and simple solution and experience with justanswer.com

Date of experience: February 21, 2025
Wisconsin
1 review
0 helpful votes
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Recover email
March 22, 2025

She was very helpful and knowledgeable. Unfortunately it didn't work and I have to contact them again

Date of experience: March 12, 2025
California
1 review
0 helpful votes
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Very informative
April 21, 2025

He was very helpful and provided detailed information. He also provided an avenue to contact him after the fact if I have other questions.

Date of experience: April 11, 2025
New York
1 review
0 helpful votes
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Patient and caring!
April 12, 2025

Experience was amazing! Steve was thorough, patient and understanding. I felt well taken care of. Very helpful!

Date of experience: April 1, 2025
GB
1 review
0 helpful votes
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Questions about my car A/c
May 3, 2025

Quick and responsive gent who chatted on line with me. I told him about the problem and he suggested the cost of a fix.

Date of experience: April 23, 2025
California
1 review
0 helpful votes
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Very resourceful
April 12, 2025

I received a detailed explanation of multiple options and directions to take my case.
All my questions were answered quickly and in great detail.

Date of experience: April 2, 2025
New York
1 review
0 helpful votes
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Satisfied customer
March 6, 2025

I have several drawings, very similar, and found they're all priced the same. So basically I already haves thousands of dollars worth of art.

Date of experience: February 24, 2025