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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,753 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

This company responds to reviews on average within 1 day
+384
How would you rate JustAnswer?
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District of Columbia
1 review
0 helpful votes
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Help with weaning off meds
March 7, 2025

My doc didnt respond about needing to wean off meds for a tremor and just wants to give me more meds and tests. Dr Li listened and was very helpful professional and sent me a print out for weaning off the meds that were making me weak and no energy. I really appreciate har help. I give her an 11 out of 10.

Date of experience: February 25, 2025
Israel
1 review
0 helpful votes
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Satisfied
January 27, 2025

I got a quick and informative response. Thank you. I didn't realize it would cost so much. In the beginning I thought it would cost 4 ILS but I was charged with additional 108 ILS

Date of experience: January 16, 2025
New Jersey
4 reviews
1 helpful vote
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Dog
March 3, 2025

Dr. Ivana, was very thorough with her answers. I went on line to see, what causes a dog to keep throwing up stomach bile. My 4 year old dog was throwing up in the early morning hours, for the last couple of days. So, I ran into JustAnswer on the web site. The person on the website took all my information. She said a Veterinarian would call me back. Within minutes the.Vet called me back. She introduced herself as Dr Ivana. She went over my concerns and asked me more questions, about my dog Sky. She was very patient. She told me that my dog could be throwing up bile, because of changing her food recently, which my son did, two days ago. Dr. Ivana, told me exactly what to do. She was very kind and listened and answered all my questions. I did exactly what she told me to do. So far everything is fine. I would recommend JustAnswered to anyone who needs answers about their animals. Pat

Date of experience: February 21, 2025
Canada
1 review
0 helpful votes
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Mind-easing!
February 27, 2025

It is the long weekend, I leave to go to work for a week tomorrow and one of my barn cats appears with a very swollen lower lip. I live in a very rural area, my vet is over an hour away, and closed for the holiday. I am now leaving with my mind at ease after speaking with the Dr. I will still bring my cat in person for a check up when I return, but the level of stress and worry are seriously diminished! Thank you!

Date of experience: February 17, 2025
Portugal
1 review
0 helpful votes
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Eureka!
March 2, 2025

The paper was jamming but could not be seen inside the device. I only saw it when I opened the back. It's difficult for you to help me! I touched a button and it identified me to consult question ******* in the printer instructions. I searched the Internet and got an answer on YouTube. Still, I appreciate your attempts to help!

Date of experience: February 20, 2025
Canada
1 review
0 helpful votes
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My experience was very satisfactory. After speaking with the lawyer I had newfound strength and knowledge to di what needs to be done. The knowledge that I recieved was so worth the 66dollars

Date of experience: February 13, 2025
Virginia
1 review
0 helpful votes
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My concerns were addressed quickly!
January 1, 2025

My little Yorkie swallowed something she shouldn't have. I panicked and requested a phone call from the vet. Before I had finished reading the response I was getting a phone call and all my panic was dealt with and great advice given.

Date of experience: December 22, 2024
Illinois
1 review
0 helpful votes
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So far I have worked with two people. One is an antique appraiser and he has helped me with several items that save me a lot of time and money to take them to an antique dealer. He was fast and thorough.

I also spoke to a real estate attorney who was not much help at all.

I'm looking forward to working with other professionals who can help me. But of course, there will be some who will be far and others who will be excellent. For the price the service is really great.

Date of experience: December 15, 2024
Sweden
1 review
0 helpful votes
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Biggest scam ever.
February 1, 2025

For one message I was charges 66 plus 2 dollars. It was never agreed upon and I never received a receipt. A receipt is required to make dispute so I guess I'll never see one. WARNING!

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 14, 2025
JustAnswer S. JustAnswer Rep
3 months ago

Hello Karl,

Thank you for reaching out to us.

Upon reviewing your account, I see that we already refunded your payment. If you need any further assistance, please let us know.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645

Pennsylvania
1 review
0 helpful votes
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It appears the SSA has an automatic shift to Just Answer for people who are exhausted due to the 2 hour plus wait to talk to a Social Security Agent. My call to SS was to change a monthly deposit account. I do not require legal assistance. I was burnt before by Just Answer with monthly charges that were not indicated during the discussion. Please cancel and do not charge me monthly.

Date of experience: February 20, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello Paula,

Your experience matters to us, and we hope our team has been able to address the issue. If not, please know that we’re ready to assist you whenever you’re ready to reach out.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

Illinois
1 review
0 helpful votes
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Excellent DVM
March 6, 2025

My dog has been having issues with her hind legs and a strange lump on her abdomen, the Vet had addressed my concerns and informed me of possible issues that may have caused this and informed turn has convinced me that bringing my dog in was in my dogs best interest.

Date of experience: February 24, 2025
District of Columbia
1 review
0 helpful votes
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New Holland Tachometer Cable
March 4, 2025

Dan was great and found the two parts numbers I needed. Unfortunately, we were unable to locate the cable anywhere and Dan did not know where to find one or who might be able to custom make one. But, he was great and friendly and it was no fault of his that the cable is difficult or perhaps impossible to locate.

Date of experience: February 22, 2025
California
1 review
0 helpful votes
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Marcus answered questions for me regularly, as I love to collect antiques of all sorts. He is so thorough in his responses, and it is obvious that he is well researched, and spends time finding accurate information. He is truly a professional, and I am so happy that he is always ready to help me!

Date of experience: December 15, 2024
Texas
1 review
0 helpful votes
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Would Absolutely Recommend
February 26, 2025

The advice given by the Lawyer, Dan, was very helpful. He told me clearly what my options are/were. Which now means I have my work cut out for me. I truly appreciate the attention he gave 'hearing' my side without any pre-judgment. He reviewed my facts as I wrote them and he answered my inquiries promptly and in language I could comprehend. Would recommend this service to family and friends.

Date of experience: February 16, 2025
Ohio
1 review
0 helpful votes
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My washing machine was displaying an error message while running the drain pump for no reason. Mark called me and explained all possible causes for this and offered advice that got my washer to run again. No further service call needed! Thank you so much!

Date of experience: February 14, 2025
Kansas
1 review
0 helpful votes
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Very helpful
April 17, 2025

We were pleased with our response & happy with the explanation we received. INice to get our problem on the way to his solution... Thank You fir your hrlp!

Date of experience: April 7, 2025
Montana
1 review
0 helpful votes
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Although my problem fixed itself, the information I received was very helpful in understanding the cause, and I'll use it to help prevent the problem from reoccurring.

Date of experience: January 15, 2025
Washington
1 review
0 helpful votes
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Mixing medication
January 10, 2025

I was a bit scared when I took some DayQuil medicine while other meds were still in my system, the Dr assured me I was going to be ok! It was nice to hear a professional say that I was going to be fine!

Date of experience: December 31, 2024
Texas
1 review
0 helpful votes
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Dr Emily rocks!
March 4, 2025

I had received very healthy dialogue and information from Dr Emily. She addressed all my issues/concerns and I am very satisfied with this website and especially Dr Emily! Thank you for having the vet services online! 🙏

Date of experience: February 22, 2025
Oregon
1 review
0 helpful votes
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Heart-sick cat
February 28, 2025

The vet gave me good advice. He stayed online with me until rather late. I have two cats who are sisters. They got into a brawl the other night. The more quiet submissive sister wasn't interested in food & hid, acting frightened. By the third day of this behavior, we got really concerned. It was after hours so it costs a lot to go to an Emergency Clinic. I went online & discovered JustAnswer. The vet corresponded with me until late last night with suggestions to get her to eat & drink. He asked quite a few questions & was truly concerned. My kitty finally ate & drank water. They have been very close and loving toward each other until this occurrence. Now they keep their distance & act like strangers. It's so sad. The kitty that I believe to be t h e victim is still not herself. I hope & pray to God they get over this & become loving & playing together again.
The service I received for a nominal fee was definitely worth it! I highly recommend JustAnswer.

Date of experience: February 18, 2025