JustAnswer has a rating of 4.3 stars from 9,748 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.
My small dog ingested THC oil. I was worried sick about him. Dr. Finlay talked me through what to do on the phone and checked in via text several times. Anytime I had a concern about his condition, she was there to answer my questions and assure me that my little guy would be okay. True to her advice, my dog is almost fully recovered and doing fine. Super grateful for her expertise during this horrible experience.
Professional and knowledgeable outboard motor mechanic diagnosed and offered specific steps to troubleshoot a Mercury outboard motor dead on the water.
At nearly 10 o'clock at night, my 10-year-old asks if "swallowing a marble could kill you?" and "I said I'm not sure but I'm sure it's possible. Why do you ask?" she says "because I swallowed one before dinner" which was around 7 PM. We live in a small town and the only option was go to the ER, but she seemed totally fine not choking nor vomiting,no issues swallowing and she was eating and drinking. Instead of spending hours at the ER and who knows how much money I decided to go on JustAnswers and spoke with a pediatrician within 3 minutes!
He let me know that if the marble went down with no problems and there were no symptoms afterward that it would come out opposite of the way it went in, if you know what I mean. The Dr's tone instantly calmed me down, it was clear he was confident in his answer, as am I. This is a great option for parents who need a quick answer before spending thousands and it's instant piece of mind. Plus it was only $5 and that is so affordable is nearly unbelievable.
I received the information that I needed for my concerns. Now I will be able to move forward confidently when interacting with my landlord. Thank you very much for your assistance with my concerns.
I opted for a phone call. I received a voicemail for a survey response. The tech responded and I could hear him but he could not hear me. After two more attempts we connected.
Cancel my order, please. I had problems with one of my elderly cats, and I wanted to ask a question of euthanizing. My question was answered now I want to cancel this.
Just answer is absolutely the best company out there to help you with any of your problems they're always right I just love them and I love them membership
The technician helped me fix my broken fridge/freezer quickly and easily! Saved me money spent on repair costs AND all the food in my fridge! Thank you!
I had a piece of plastic fall out of the back of my printer that rolls the paper when it goes through. He could not seem to tell me how to get it back in. He was very knowledgeable but without seeing it he really couldn't help me.
Our old large dog was suddenly unable to get up, seemed bloated and was experiencing pain. Dr. Brockman sensed the emergency and provided a plan. She gave us links to emergency clinics and we were able to get to one near us. Unfortunately, he was diagnosed with cancer with only a short time left..
This was a great interaction. I was helped with all my problems. Anything that I brought up I received a well informed answer. My mind was put at rest and I'm thankful for that.
The mechanic gave me excellent advice as to steps to take to help with my issue. He was so nice and knowledgeable! I'm sure he save me a lot of time and money!
My Tanaka leaf blower stopped running during high speed operation in cold air (+3degrees) and the tech immediately diagnosed the issue and suggested remedies.
Richard and Macey was great help. I'm old and was having trouble setting up slang Blue and watching it! I now have the shows I paid for to watch Thanks!
I guess I had high expectations from this app. My bad. This app is a complete joke. After spending time explaining to "Raymond" my car issues he never responded again.
Mark P was very helpful with letting me know the artist and how much they would go for and directing me to the right person to sell the 3 paintings he was very helpful
The girl was very helpful, but I did not enjoy having to input my Visa information at the beginning of the call when I now have to make calls to other places.
First off, I didnt realize I was contacting JusstAnswer i was looking for help with my laptop. I had googled HP Support and clicked on the first result. The person I got literally had me try EVERYTHING that I ahd already done. She had no new suggestions. In the emd she told me to contact HP Support and look for a local repai person. I feel like I wass scammed for a dollar. Moral... check the results google gives you amd dont click on JustAnswer.
Hello Bryan,
We understand how challenging this experience may have been and sincerely hope our team has been able to assist you. If you need further support, please feel free to reach out to ux. We’re ready to help.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645
I talked first Asian woman who suggested contacting Roku Tv company. Second person wasn't helpful. Martin my brother checked contact AT&T technician but verified cable box dead.
Hello Joseph,
We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645
Although, it is $5.00 online $10-$15 by phone something like that a little waiting time. I am a good investigator so, what happened? Well, 1st: Question what is the penal code for pet owners leaving poop around? Answer: Littering.
In a moment of great stress Dr Altman was able to advise me and help address and answer my concerns. Incredibly valuable service to have at your fingertips in the moment of need if you are a pet owner
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Answer: Hello Bob, Thanks for reaching out with this question. Yes, that is correct:) From the comfort of your home you can communicate with verified Experts in about a dozen different fields, 24 hours a day. If you're on the go, you can also use the mobile application to post a question and you'll typically receive a response within minutes. All for one low monthly fee. Please feel free to visit the site at www.justanswer.com and check out our $5.00 free trial. We look forward to hearing from you. Regards, JustAnswer Customer Care
Answer: Hello George, Thank you for contacting JustAnswer and for your interest in becoming a member. Membership pricing varies and each customer is presented with a customized option based on their needs. The membership is available to you once you post your first question and typically varies between $30 and $60 per month. Please let me know if there is anything else I may assist you with and I would be happy to help. Regards, JustAnswer Customer Care
Hello Alessandra,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Bella, JustAnswer Customer Care
BellaIS@justanswer.com or 800-808-0645