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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,748 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

This company responds to reviews on average within 1 day
+384
How would you rate JustAnswer?
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Michigan
1 review
0 helpful votes
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Excellent advice and assurance
December 25, 2024

My small dog ingested THC oil. I was worried sick about him. Dr. Finlay talked me through what to do on the phone and checked in via text several times. Anytime I had a concern about his condition, she was there to answer my questions and assure me that my little guy would be okay. True to her advice, my dog is almost fully recovered and doing fine. Super grateful for her expertise during this horrible experience.

Date of experience: December 14, 2024
California
1 review
0 helpful votes
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Experienced professional to the rescue
April 19, 2025

Professional and knowledgeable outboard motor mechanic diagnosed and offered specific steps to troubleshoot a Mercury outboard motor dead on the water.

Date of experience: April 9, 2025
North Carolina
1 review
0 helpful votes
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At nearly 10 o'clock at night, my 10-year-old asks if "swallowing a marble could kill you?" and "I said I'm not sure but I'm sure it's possible. Why do you ask?" she says "because I swallowed one before dinner" which was around 7 PM. We live in a small town and the only option was go to the ER, but she seemed totally fine not choking nor vomiting,no issues swallowing and she was eating and drinking. Instead of spending hours at the ER and who knows how much money I decided to go on JustAnswers and spoke with a pediatrician within 3 minutes!
He let me know that if the marble went down with no problems and there were no symptoms afterward that it would come out opposite of the way it went in, if you know what I mean. The Dr's tone instantly calmed me down, it was clear he was confident in his answer, as am I. This is a great option for parents who need a quick answer before spending thousands and it's instant piece of mind. Plus it was only $5 and that is so affordable is nearly unbelievable.

Date of experience: January 17, 2025
New Jersey
1 review
0 helpful votes
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Great Help
February 1, 2025

I received the information that I needed for my concerns. Now I will be able to move forward confidently when interacting with my landlord. Thank you very much for your assistance with my concerns.

Date of experience: January 22, 2025
Ohio
1 review
0 helpful votes
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Some tech glitches
April 13, 2025

I opted for a phone call. I received a voicemail for a survey response. The tech responded and I could hear him but he could not hear me. After two more attempts we connected.

Date of experience: April 3, 2025
Indiana
1 review
0 helpful votes
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Cancel my order, please. I had problems with one of my elderly cats, and I wanted to ask a question of euthanizing. My question was answered now I want to cancel this.

Date of experience: February 13, 2025
Virginia
1 review
0 helpful votes
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Great job
February 1, 2025

Just answer is absolutely the best company out there to help you with any of your problems they're always right I just love them and I love them membership

Date of experience: January 22, 2025
California
1 review
0 helpful votes
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Fridge and Freezer Fixed!
February 1, 2025

The technician helped me fix my broken fridge/freezer quickly and easily! Saved me money spent on repair costs AND all the food in my fridge! Thank you!

Date of experience: January 20, 2025
West Virginia
1 review
0 helpful votes
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It was pretty good.
March 12, 2025

I had a piece of plastic fall out of the back of my printer that rolls the paper when it goes through. He could not seem to tell me how to get it back in. He was very knowledgeable but without seeing it he really couldn't help me.

Date of experience: March 2, 2025
New Mexico
1 review
0 helpful votes
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Our old large dog was suddenly unable to get up, seemed bloated and was experiencing pain. Dr. Brockman sensed the emergency and provided a plan. She gave us links to emergency clinics and we were able to get to one near us. Unfortunately, he was diagnosed with cancer with only a short time left..

Date of experience: December 21, 2024
Colombia
1 review
0 helpful votes
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Helped with my worry
February 1, 2025

This was a great interaction. I was helped with all my problems. Anything that I brought up I received a well informed answer. My mind was put at rest and I'm thankful for that.

Date of experience: January 21, 2025
Florida
1 review
0 helpful votes
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Mechanic help for my Nissan
January 26, 2025

The mechanic gave me excellent advice as to steps to take to help with my issue. He was so nice and knowledgeable! I'm sure he save me a lot of time and money!

Date of experience: January 16, 2025
Illinois
1 review
0 helpful votes
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Moose (Chris) was very knowledgeable and helpful!
January 25, 2025

My Tanaka leaf blower stopped running during high speed operation in cold air (+3degrees) and the tech immediately diagnosed the issue and suggested remedies.

Date of experience: January 15, 2025
Kansas
1 review
0 helpful votes
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Great help, great people.
January 25, 2025

Richard and Macey was great help. I'm old and was having trouble setting up slang Blue and watching it! I now have the shows I paid for to watch Thanks!

Date of experience: January 15, 2025
Iowa
1 review
0 helpful votes
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Waste of time
January 25, 2025

I guess I had high expectations from this app. My bad. This app is a complete joke. After spending time explaining to "Raymond" my car issues he never responded again.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 15, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello Alessandra,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Bella, JustAnswer Customer Care
BellaIS@justanswer.com or 800-808-0645

California
1 review
0 helpful votes
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3 paintings to sell
February 1, 2025

Mark P was very helpful with letting me know the artist and how much they would go for and directing me to the right person to sell the 3 paintings he was very helpful

Date of experience: January 22, 2025
Canada
1 review
0 helpful votes
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Flowers
May 10, 2025

The girl was very helpful, but I did not enjoy having to input my Visa information at the beginning of the call when I now have to make calls to other places.

Date of experience: April 30, 2025
California
1 review
0 helpful votes
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Waste of time. Not worth the $1
May 2, 2025

First off, I didnt realize I was contacting JusstAnswer i was looking for help with my laptop. I had googled HP Support and clicked on the first result. The person I got literally had me try EVERYTHING that I ahd already done. She had no new suggestions. In the emd she told me to contact HP Support and look for a local repai person. I feel like I wass scammed for a dollar. Moral... check the results google gives you amd dont click on JustAnswer.

Date of experience: April 19, 2025
JustAnswer S. JustAnswer Rep
1 week ago

Hello Bryan,

We understand how challenging this experience may have been and sincerely hope our team has been able to assist you. If you need further support, please feel free to reach out to ux. We’re ready to help.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

California
2 reviews
0 helpful votes
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Tv and WiFi cable box wasn't working
April 9, 2025
Updated review

I talked first Asian woman who suggested contacting Roku Tv company. Second person wasn't helpful. Martin my brother checked contact AT&T technician but verified cable box dead.

Date of experience: March 30, 2025
JustAnswer S. JustAnswer Rep
1 month ago

Hello Joseph,

We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645


Pet owners leave poop on sidewalks
May 15, 2020
Previous review

Although, it is $5.00 online $10-$15 by phone something like that a little waiting time. I am a good investigator so, what happened? Well, 1st: Question what is the penal code for pet owners leaving poop around? Answer: Littering.

Date of experience: May 15, 2020
New York
1 review
0 helpful votes
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Wonderful
March 5, 2025

In a moment of great stress Dr Altman was able to advise me and help address and answer my concerns. Incredibly valuable service to have at your fingertips in the moment of need if you are a pet owner

Date of experience: February 23, 2025