JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
I got in contact with Edward about the issue that I had with my stepdaughters Kia Sorrento electrical problem. He was a big help got me the schematics that I actually needed so I can effectively go through the process of isolation. He was a big help and there if I need him if the problem remains very glad I subscribed
Answers very clear and easy to follow thank you. Very helpful
Brandon Maie was very friendly and knowledgeable.
I was surprised how quick I got answers to my questions.
I texted IRS for advice on my unfiled taxes and was referred to JustAnswer. Very soon a CPA texted me a detailed assessment of my situation and recommended specific steps I need to take, including use of a certain IRS document that will help retrieve past income statements. Thorough, professional, and tailored to my particular problems. Clearly this CPA carefully read my original query to IRS, as I was told he would. I was amazed at the speed and efficiency of the entire experience.
Mistakenly gave my dog my blood pressure med instead of her medication. Spoke with a veterinarian who answered my questions promptly and assured me that may dog would be ok. Highly recommend
This is a very informative site, and the technician I had didn't speak over my head about what I needed to know. He helped me with a site that has the parts for what I need, possible warranty information, and lawsuit on the part.
I was charged $5 but after making payment my account is frequently been charged
My Operator was a well groomed and more than satisfactory agent. He lit it up. I did some practical stuff but he did the lions share of the work. Very impressive. His confidence was both immovable and calming. Great experience and worth the money….by far worth the money.
Very helpful answering my question. 100% recommend.
I have sent several items to Tonyaa33 and she has been extremely helpful, quick with her responses, and very knowledgeable.
Dave was kind, thoughtful with his answers, and I feel like I'm not alone.
Using remote control of my computer, the tech was able to solve the printer/computer connectivity problem.
I could not follow the verbal instructions so I agreed to allow him to take control of my PC. Then sat back and watched him do what I can't do. Went quickly and then I was back on the program.
Great conversation and all my questions were answered.
I was well informed on the situation. And was able to conclude what is best to move forward. With many issues involved, including not wanting to claim real property.
I have 2 rescue kittens, one with an upper respiratory infection. Dr. Mike was able to give me the names of OTC meds to help him that I could afford. I was able to send photos of the fur loss and Dr. Mike was able to give me shampoo and ointment names to buy OTC as well. He was caring, understood my issues and was able to help my little fur babies. Will definitely be using Just Answer again for sure!
I was matched with a professional in a timely manner and was kept informed during the entire process
Greg was great. Quickly figured out what I should do to fix the issue and hung in there with me until everything worked out. Great customer relations.
Rebecca was extremely calm and helpful and empathetic with her phone call regarding my lost pet. She showed to truly care and gave me all the pointers possible. I truly appreciate speaking to her today.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
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