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JustAnswerReviews 11,899

4.5

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,705
This company responds to reviews on average within 1 day
Ohio
1 review
0 helpful votes
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I got in contact with Edward about the issue that I had with my stepdaughters Kia Sorrento electrical problem. He was a big help got me the schematics that I actually needed so I can effectively go through the process of isolation. He was a big help and there if I need him if the problem remains very glad I subscribed

Date of experience: May 20, 2024
Ireland
1 review
0 helpful votes
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Excellent
May 30, 2024

Answers very clear and easy to follow thank you. Very helpful

Date of experience: May 20, 2024
Colorado
1 review
0 helpful votes
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Friendly
May 30, 2024

Brandon Maie was very friendly and knowledgeable.
I was surprised how quick I got answers to my questions.

Date of experience: May 20, 2024
Indiana
3 reviews
0 helpful votes
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I texted IRS for advice on my unfiled taxes and was referred to JustAnswer. Very soon a CPA texted me a detailed assessment of my situation and recommended specific steps I need to take, including use of a certain IRS document that will help retrieve past income statements. Thorough, professional, and tailored to my particular problems. Clearly this CPA carefully read my original query to IRS, as I was told he would. I was amazed at the speed and efficiency of the entire experience.

Date of experience: May 20, 2024
Illinois
1 review
0 helpful votes
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Help with my dog
May 30, 2024

Mistakenly gave my dog my blood pressure med instead of her medication. Spoke with a veterinarian who answered my questions promptly and assured me that may dog would be ok. Highly recommend

Date of experience: May 20, 2024
Alabama
1 review
0 helpful votes
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This is a very informative site, and the technician I had didn't speak over my head about what I needed to know. He helped me with a site that has the parts for what I need, possible warranty information, and lawsuit on the part.

Date of experience: May 20, 2024
Gambia
1 review
0 helpful votes
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Great
May 30, 2024

I was charged $5 but after making payment my account is frequently been charged

Date of experience: May 20, 2024
New Jersey
1 review
0 helpful votes
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Relieved
May 29, 2024

My Operator was a well groomed and more than satisfactory agent. He lit it up. I did some practical stuff but he did the lions share of the work. Very impressive. His confidence was both immovable and calming. Great experience and worth the money….by far worth the money.

Date of experience: May 19, 2024
Minnesota
1 review
0 helpful votes
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Very helpful answering my question. 100% recommend.

Date of experience: May 19, 2024
Florida
1 review
0 helpful votes
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Tonyaa33 is amazing!
May 29, 2024

I have sent several items to Tonyaa33 and she has been extremely helpful, quick with her responses, and very knowledgeable.

Date of experience: May 19, 2024
Florida
1 review
0 helpful votes
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Thoughtful and helpful
May 29, 2024

Dave was kind, thoughtful with his answers, and I feel like I'm not alone.

Date of experience: May 19, 2024
Virginia
1 review
0 helpful votes
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Using remote control of my computer, the tech was able to solve the printer/computer connectivity problem.

Date of experience: May 19, 2024
Massachusetts
1 review
0 helpful votes
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I could not follow the verbal instructions so I agreed to allow him to take control of my PC. Then sat back and watched him do what I can't do. Went quickly and then I was back on the program.

Date of experience: May 19, 2024
Minnesota
1 review
0 helpful votes
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Amazing consultation
May 29, 2024

Great conversation and all my questions were answered.

Date of experience: May 19, 2024
California
1 review
0 helpful votes
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I was well informed on the situation. And was able to conclude what is best to move forward. With many issues involved, including not wanting to claim real property.

Date of experience: May 19, 2024
Nevada
1 review
0 helpful votes
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Dr. Mike was amazing!
May 29, 2024

I have 2 rescue kittens, one with an upper respiratory infection. Dr. Mike was able to give me the names of OTC meds to help him that I could afford. I was able to send photos of the fur loss and Dr. Mike was able to give me shampoo and ointment names to buy OTC as well. He was caring, understood my issues and was able to help my little fur babies. Will definitely be using Just Answer again for sure!

Date of experience: May 19, 2024
Colorado
1 review
0 helpful votes
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Fast, Friendly Service
May 29, 2024

I was matched with a professional in a timely manner and was kept informed during the entire process

Date of experience: May 19, 2024
Indiana
1 review
0 helpful votes
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I was contacted within fifteen minutes of first going to the site and the man that contacted me was both helpful and knowledgeable and a very courteous man.

Date of experience: May 19, 2024
Georgia
1 review
0 helpful votes
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Washing machine issue
May 29, 2024

Greg was great. Quickly figured out what I should do to fix the issue and hung in there with me until everything worked out. Great customer relations.

Date of experience: May 19, 2024
California
1 review
0 helpful votes
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Rebecca was extremely calm and helpful and empathetic with her phone call regarding my lost pet. She showed to truly care and gave me all the pointers possible. I truly appreciate speaking to her today.

Date of experience: May 19, 2024