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JustAnswerReviews 11,898

4.5

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,705
This company responds to reviews on average within 1 day
Colorado
1 review
0 helpful votes
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It was the very best teck support I have had and I have had many

Date of experience: May 19, 2024
Idaho
1 review
0 helpful votes
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Deed
May 29, 2024

Excellent and referral to attorney close to me to follow up.
Thank you.

Date of experience: May 19, 2024
Illinois
1 review
0 helpful votes
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Peace of Mind
May 29, 2024

My dog was shivering, panting, and whimpering. The local veterinary ER had a 6 hour wait and while I was looking for options, I came across just answer. I was connected with a veterinarian in less than a minute. Dr.Emilie guided with me with how to assess my dog and to determine if an ER visit is needed ASAP. She walked me through the whole process. Thank you Dr.Emilie for helping me and my dear Molly out.

Date of experience: May 19, 2024
Florida
1 review
0 helpful votes
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Rip - off
May 29, 2024

I just filed a Better Business Bureau complaint again your company. I called for a $5 answer on april. 15th. I was charged and additional $30 in april for wwhich I never got a receipt. I only found out by checking my credit card. I signed in to cancel then and thought I had succeeded but checking my credit account today I saw another $30 charge for which I again did not receive a receipt to tell me I was still beingcharged. I know for certain that i have now canceled, but I want a refund for the may charges. This is a rip-off

Believe it or not just answered dot com actually gave me a refund for april and may so this issue is resolved

Date of experience: May 19, 2024
Texas
1 review
0 helpful votes
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Outlook
May 29, 2024

I have not been able to access my email tor months.
Shefin spend time to repair it for me. I'm so grateful! Thank you

Date of experience: May 19, 2024
Florida
3 reviews
0 helpful votes
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He diagnosed my issue and simply explained it to me o terms I can understand

Date of experience: May 19, 2024
Pennsylvania
1 review
0 helpful votes
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Extremely helpful and professional. The attorney took time to understand my situation and provided sound reasonable advice and answers.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 19, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Illinois
1 review
0 helpful votes
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Helpful site and service
May 29, 2024

Overall I'm very happy with this app. I use it mainly to determine the value of items, such as art, collectibles and antiques to learn more about them as a reseller. My only issue with this site is they advertise it as unlimited questions but really you are limited to 20 a month and I've been blocked twice as a result.

Date of experience: May 19, 2024
California
1 review
0 helpful votes
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Great service!
May 29, 2024

M We are currently experiencing an issue with our Uconnect system in our 2015 jeep grand Cherokee. We use the just answer service to connect with a mechanic for assistance. Luckily, I'm mechanic was able to respond fairly quickly and assist us with a solution. Harris was a great help to us. Five stars all the way.

Date of experience: May 19, 2024
Texas
1 review
0 helpful votes
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Quick and understanding
May 29, 2024

First time and seems like a great way to communicate

Date of experience: May 19, 2024
New York
1 review
0 helpful votes
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My online vet texted right away and completely reassured me my dogwill just be a bit stinky today but will be just fine! My anxiety was instantly went away. Highly recommend this app!

Date of experience: May 19, 2024
Florida
1 review
0 helpful votes
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We came home from vacation and found our air conditioner not working. We have a Nest thermostat so it told us the RH wire was not getting power. I googled why and how to fix it and came across JustAnswer. After explaining our situation, paying $35, I had a tech call me with 1 minute! A few minutes on the phone he was able to troubleshoot the issue and within minutes our a/c was fixed!

Date of experience: May 19, 2024
North Carolina
1 review
0 helpful votes
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Great Advice
May 29, 2024

My Yorkie was panting abnormally. After speaking with the vet, I was put at ease after learning what she told me.

Date of experience: May 19, 2024
Florida
1 review
0 helpful votes
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Dr's response
May 29, 2024

Dr was prompt on calling me after initial request. I was given very good advice as to how to move forward.

Date of experience: May 19, 2024
Michigan
1 review
0 helpful votes
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I have two pure bed dogs that ate coffee, which is very toxic. I received help immediately. The Vet stayed with me, continually checking on progress, for the whole time to ensure our dogs were in the clear and were fine! What I liked most was that the Vet didn't just tell me what to do, but he was with me the whole time…. That is great customer service! Best call ever ever made!

Date of experience: May 19, 2024
Florida
1 review
0 helpful votes
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Pus in 4 yr old Shih Tzu ear
May 29, 2024

This was my first time using just ask and I needed a veterinarians input on a situation with my four year-old Shih Tzu. I'm camping and don't have any veterinarians close by or available so reach out to them provided them with the information that they requested and within minutes, I had a response from a license to veterinarian, provide me with professional Opinion, as to what the diagnosis was to my dog and recommendation for some over-the-counter remedies to use until I can get my little Shih Tzu to her veterinarian on Monday. So I followed their directions went to the store purchased what they requested or suggested did my little in-home at home in my RV treatment to my Shih Tzu and today she is a little better. I bet I have to continue with the process until I can get my dog into the vet almost due to. I didn't know what to do with my dog if it was severe enough to leave and I've been able to stay and she goes to the vet tomorrow thank you thank you thank you to just answer!

Date of experience: May 19, 2024
Hawaii
2 reviews
0 helpful votes
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I will continue tomorrow
May 29, 2024

I will continue tomorrow. Thank you very much. Thru someone on email. I'm just so exhausted. My partner just got out from a heart surgery a week ago.

Date of experience: May 19, 2024
Pennsylvania
1 review
0 helpful votes
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Excellent service
May 29, 2024

I was able to work through understanding the proper way of handling my client issue's with the expert help and advice I was given.

Date of experience: May 19, 2024
Colorado
1 review
0 helpful votes
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The mechanic that chatted with me was very knowledgeable about my situation unfortunately still didn't fix my problem but still helped me with some other harley-davidson knowledge and I appreciate that fact that he stayed connected with me to make sure I understood what he was helping me with

Date of experience: May 19, 2024
Australia
1 review
0 helpful votes
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Rip off
May 29, 2024

Told in an SMS that it would only cost me $2.00
My bank account shows$ 66.00 paid to Just Answer

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 19, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28