JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
This app has helped me rewire and upgrade the electrical to 200 amp service and installing a new jacuzzi hot tub and shower as well as many other items on a 100 year old farm house. It has made me look like aMaster Electrician and Plumber. Thats not all, in the last 3-4 years I have used JA on questions pertaining to Ford Truck, tractor riding lawn mower engines, Construction trades, veterinarians and attorneys, Ive never been dissatisfied.
The lawyer Ted was very helpful and provided sound advice. I'm still looking for a lawyer to represent me.
Joey the lawyer gave amazing advice to help me deal with a problem I was having with a tenant. He called right away and the signup process was quick and easy. Highly recommend this app and the experts on it are 100% legitimate.
I thought the service was free but there was a $5 fee which I would say is worth the information you can get. Someone named Dan helped me he answered my questions and told me what I could do and told me if it didn't work to then get a lawyer. I never knew what he told was an option. I hope it works if not I no there isn't more I can do besides get a lawyer.
I reached out to get some feedback. I tried the typical unplug it and plug it back it technique and it still didn't work. Louis reached out to me pretty quick. I told him my issues and he gave me a straightforward response. He didn't take me through things I already did. Was recommended a replacement part and was given the user interface number to look for. Pretty quick and straightforward help. Just what I need
He did just what I needed and that was to sign on to my computer. He was able to move around in the computer like I couldn't.
Just take pics and ask. Sure beats going around to different places to try to get an answer. I would pay more for the gas and time than I do on Just Answer. Will definately use again.
Loved the experience. But was told it only cost $5 to join and then was told it was $40…
Luke seemed very knowledgeable in his area and gave me a quick response and a history lesson at the same time. He sent me in a new direction. Gave me some alternatives that may be very useful.
I had a question regarding legal ramifications with a store and the attorney was so kind and shared what recourse although none was available and also what to ask when our co tact the corporate office about a document i signed
My expert was Darsana. Together we tried everything to get in touch with the right person in order to cancel my subscription. Darsana stuck with me until the end! My issue was finally resolved with her help!
As a novice car builder, he got me back on track after running in circles. Highly recommended
Communicated by text which was very easy. Questions were answered quickly. Even gave me the part numbers needed for repairs
Carter replied fast. He answered my questions completely. Was friendly and understanding.
I received a letter today ( Saturday) for my son to appear in court in NY, a state we no longer reside in. It was terrifying and I was afraid to call the town justice who sent it. David, the attorney I spoke with on just answer was kind, patient, knowledgeable and understanding. He provided me with instant reassurance and now I can go on with my weekend.
I would live to talk to him again. Thought I had solved the problem but did not. I think my email address is coming up your email address when I try to use it. Please a contact would be greatly appreciated! Thank you! Jeanne
I would live to talk to him again. Thought I had solved the problem but did not. I think my email address is coming up your email address when I try to use it. Please a contact would be greatly appreciated! Thank you! Jeanne
Tim was extremely helpful and never the least condescending. He went WAY out of his way to ensure my questions were both thoroughly answered and completely accurate.
Dr Laura's advice to help my dog quickly and clearly and was reasonable.
Colby was great at explaining the process and extremely helpful
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care