JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Donald,was very knowledgeable and helped me with my issues
If I seem to ask more questions, maybe I need to pay a bit more also then! Thanks from Canada, all have a safe nice day.
I'm getting values for antiques that my 86 year old mother collected. She has dementia now so I'm trying to sell these items as I need to get some money in. I don't want to get ripped off so this was the only way I could be fair. If I can get 50% of the lowest prices it will be fantastic.
Quick answer on the weekend. Very knowledgeable. Very professional also told me how I could reach back out to them.
I'm trying to diagnose the problem with my daughter's car. When I asked what the possible issues could be and how easily it was to replace or repair I was met with a straight answer and then asked if I had any more questions they could help me with. I appreciated it.
I have a serious case of Hives, and I found Just answer on Google. They were able to immediately connect me with a dermatologist who successfully diagnosed me and advised treatment. Great experience overall
The expert so far have been spotted on with everything. I've had one or two experts that just download a site and ask you if you need anything else the rest of them have all walked me through my problems whether it be a vehicle or an appliance or electrical work, you're legal team is fantastic. I've used the same online Lawyer for a year now she's wonderful. She takes her time goes over things with you. Helps you out in the best way she can.
I googled Whirpool and was immediately connected via chat. Spoke with a technician within minutes and got the answers I needed.
Excellent response time and my questions answered quickly. Thank you for your prompt service!
Good well informed answer. Each step was thoroughly explained. Efficient for sure. Thanks.
Unable to see family doctor for 3 weeks, neurologist answered my question within 5 minutes. I was so relieved with his assurances that I did have signs of having a stroke.
I got a new ipad after 15 or more years and I was not happy about the changes in the product. Apple help shared my screen and helped me find everything I was looking for, and got me using my new ipad smoothly. I am grateful and a happy Apple customer again.
Excellent- he was patient and very clear with his assistance
I was calling to cancel a subscription and was giving an explanation that what I thought was two different subscription was one in the same.
Very pleasant, informative, and fast. Tyler was very knowledgeable and got right to the recommended appraisal.
I worked with Victor on a complicated scenario, well I thought it was complicated. Victor was very knowledgeable about self directed IRA's and reporting requirements for the real estate investment my Ira owns. I highly recommend Victor and this company.
Loved the help I received but my checking account has been billed and credited multiple times for $38. What the heck is going on?
Hello Jim,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Do you have a friend who always knows a guy? Just answer is your guy! My cat got sick, and because I live on an island none of the vets could see me right away. The vet I was able to connect with on here, me piece of mind until I could get her into her vet the next day. I figured I would keep it for a month and then cancel it. It's been a month and a half and I've already talked to 4 different experts. Just today I talked to a mechanic. You will be surprised by how much you use it.
5-Stars, A-1!
I'm just returning to JustAnswer after being away a bit but can see the organization has retained the quality of its service. The representative of this quality In this instance is my lawyer, Anan Kehir. To begin with, I had a pressing legal question, the lawyer contacted me immediately, and answered all my questions with flourish, accuracy, and clarity. It was that quick and simple; frankly, I was amazed. I am relieved I will not have to go into the weekend worrying over a legal matter. What's more, I'm an American living in a foreign country and JustAnswer provided me with a lawyer in this country who knows the legal code extremely well and expresses himself in English as well as me - and I am an English Instructor. It is Also a relief to know that I have legal support in my own language in my new place of residence. Thanks again, Anan.
I had an employment document that needed to reviewed, and Chris was very thorough and helpful! I got the answers I needed.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Hello Brian,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35