business logo of JustAnswer

JustAnswerReviews 11,896

4.5

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+384
How would you rate JustAnswer?
grey star
grey star
grey star
grey star
grey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,703
This company responds to reviews on average within 1 day
Michigan
1 review
0 helpful votes
Follow Violet Y.
Unfollow Violet Y.
Send Message
Share Review
Report Review

Since I've had my SPOO she has had adventures that have had me running to "just answer" at least half a dozen times. My responses have always been spot on and immediate. It's ironic that my dog gets into the most mischief when my vet's office is closed.
In a way that has been a good thing that has saved me dollars for an office visit and payment for unnecessary remedies. Like last night when I dog consumed chocolates. Not enough to do harm I was assured by my JA vet, Dr. Scott.
Other needed answers have always been helpful and have spared me much anxiety with the antics of this girl's puppyhood, that is thankfully coming to an end now that she is a two year old. I would still advise against leaving chocolate truffles on the counter, especially if you imagine your dog doesn't counter surf! Just sayin'. Thank You Just Answer, my sanity as well as my dog have survived her most recent antics.

Date of experience: May 17, 2024
Oregon
1 review
0 helpful votes
Follow JR X.
Unfollow JR X.
Send Message
Share Review
Report Review

Quick, succinct, comprehensive
May 27, 2024

In an online chat, I asked an attorney, Angelo MacDonald, Esq., a question regarding copyright infringement and his answer was as helpful as I imagine it could be without diving into the granular details. The whole process took maybe 30-ish minutes including the wait time that is normal in chat discussions.

Date of experience: May 17, 2024
Missouri
1 review
0 helpful votes
Follow Annalisa V.
Unfollow Annalisa V.
Send Message
Share Review
Report Review

Absolutely Wonderful!
May 27, 2024

Alex was so knowledge & kind. He listened to my story & gave the best ever answers to my questions. I can't sing his praises any higher than I have. Give that man a raise!

Date of experience: May 17, 2024
Indiana
1 review
0 helpful votes
Follow Pam J.
Unfollow Pam J.
Send Message
Share Review
Report Review

Thankful I Called
May 27, 2024

While looking at some information I got a "important message" that my computer was locked because someone using my IP address was visiting sites that contained viruses and not to shut down or restart the computer. Instead I was to call Microsoft Support at the number they gave. Since I was recently scammed by a similar situation, I googled Microsoft Support.

Date of experience: May 17, 2024
Florida
1 review
0 helpful votes
Follow Anthony I.
Unfollow Anthony I.
Send Message
Share Review
Report Review

Dr mike was amazing he was more helpful then I ever thought could be thank you so much

Date of experience: May 17, 2024
Indiana
1 review
0 helpful votes
Follow KeAndra J.
Unfollow KeAndra J.
Send Message
Share Review
Report Review

Great advice
May 27, 2024

She was very caring and listened! With all I have been through she was personable and real which I truly appreciate!

Date of experience: May 17, 2024
Pennsylvania
1 review
0 helpful votes
Follow Leah B.
Unfollow Leah B.
Send Message
Share Review
Report Review

Saved our fish!
May 27, 2024

Overnight our goldfish became sluggish and covered in dots/bubbles. You could almost watch her getting worse, a period of a few hours. Then she developed white around her gills and was struggling to breathe. I thought for sure she wasn't going to make it. The expert figured out it was the filter causing over-saturation causing a chain reaction of irritation that caused swelling and mucus in her gills. Once the filter problem was corrected she began to recover quickly. Within an hour her eyes cleared of the mucus and her gills started to go down. I never would have figured this out, never! I am so thankful!

Date of experience: May 17, 2024
Utah
1 review
0 helpful votes
Follow Angela K.
Unfollow Angela K.
Send Message
Share Review
Report Review

Stuck traveling
May 27, 2024

Truck wouldn't start. Traveling and in another state, was not sure where to turn. Just Answers responded quickly with a phone call - yay! We are back on the road and confident with the solution. Seems our Park Neutral switch needs to be replaced.
We can start the truck while in Neutral but not park.

Date of experience: May 17, 2024
Massachusetts
1 review
0 helpful votes
Follow Katherine U.
Unfollow Katherine U.
Send Message
Share Review
Report Review

The advice I was looking for
May 27, 2024

The advice I received was obtained quickly after discussing specifics around an issue that happened at a condo.

Date of experience: May 17, 2024
Colorado
1 review
0 helpful votes
Follow Travis Z.
Unfollow Travis Z.
Send Message
Share Review
Report Review

Honest
May 27, 2024

They're great business is good we talked about my situation and it worked out just

Date of experience: May 17, 2024
Pennsylvania
1 review
0 helpful votes
Follow Trina A.
Unfollow Trina A.
Send Message
Share Review
Report Review

Scam
May 27, 2024

I accidentally came across this site. Before I knew it I was signed up and charged and didn't even realize it! BEWARE! NO REFUNDS!

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 17, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Trina,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Virginia
1 review
0 helpful votes
Follow susan Y.
Unfollow susan Y.
Send Message
Share Review
Report Review

Excellent service
May 27, 2024

I have used "JustAnswer" several times for legal and veterinary problems. The professionals I have worked with are knowledgeable and nice.

Date of experience: May 17, 2024
Pennsylvania
1 review
0 helpful votes
Follow Michelle Z.
Unfollow Michelle Z.
Send Message
Share Review
Report Review

Fast and easy
May 27, 2024

I needed help about my wages after a transfer in the same company and same position but different state. And there was never any disclosure of it changing.

Date of experience: May 17, 2024
Ohio
1 review
0 helpful votes
Follow Dave E.
Unfollow Dave E.
Send Message
Share Review
Report Review

Koehler Toilet Handle
May 27, 2024

Difficulty with toilet continuously running due to handle issues. Not a straight forward type of handle and the various methods for removing the handle came in very handy.

Date of experience: May 17, 2024
Australia
1 review
0 helpful votes
Follow David H.
Unfollow David H.
Send Message
Share Review
Report Review

Great advice
May 27, 2024

Answered quickly and gave me great advice regarding a purchase of a car.

Date of experience: May 17, 2024
Pennsylvania
1 review
0 helpful votes
Follow John V.
Unfollow John V.
Send Message
Share Review
Report Review

See a diagram of what I need to do to make the repairs was very helpful and put me in the right direction for the repair

Date of experience: May 16, 2024
Texas
1 review
0 helpful votes
Follow Barbara D.
Unfollow Barbara D.
Send Message
Share Review
Report Review

Good advise snd genuine cincern
May 26, 2024

After my 5 month old toy ausdie ate some onion, i chrckrd to see if dogs ate onion safely and found it was toxic. Called ER vet and couldn't say if needed to come in so went to Just Andwer and was contacted by a wonderful snd concerned vet ewho after seeing photo of my estimated onion ingested told me to go to ER with my 8 lb. Pup whete they would i induce vomiting. I did and puppy did get rid of a good sized piece of onion. It eas a very worthwhile call and he text me soo Ii could contact him. Very much will use again
If needed. The tech was also helpful in getting
A vet asap!

Date of experience: May 16, 2024
Georgia
2 reviews
0 helpful votes
Follow Roy T.
Unfollow Roy T.
Send Message
Share Review
Report Review

Service was very busy but a vet got to me as soon as she could and was very helpful and confirmed what I was suspecting. I gave her straight facts no lingering details and she quickly diagnosed and gave me instructions on how to treat and let me know if I needed any help they were a chat away! Well worth the money and peace of mind!

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Roy,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

California
1 review
0 helpful votes
Follow Merl R.
Unfollow Merl R.
Send Message
Share Review
Report Review

Difficult problem
May 26, 2024

I was paying for Amazon prime but kept being told when I loged on to my TV that I needed to sign up. It was very frustrating because on my laptop I could sign in and watch Amazon video. My tech was very patient with me and I was very frustrated. We went through a dozen steps and kept running into loops and dead ends. Together we were able to discover I had two Amazon accounts tied to one email address of mine. The two accounts under different names. I corrected that and was able to get all my devices on one activated account. Thanks great help

Date of experience: May 16, 2024
Ohio
1 review
0 helpful votes
Follow Jason U.
Unfollow Jason U.
Send Message
Share Review
Report Review

Excellent!
May 26, 2024

Austin was extremely knowledgeable and easy to work with. Very pleasant and explained everything clearly.

Date of experience: May 16, 2024