From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
New Bushnell Wingman speaker would not pair with my iphone 15 pro. Tech was able to tell me how to reset the device by putting a pin in the rest hole next to the charging port (without having the charger connected). After the reset it pair correctly.
Very knowledgeable and professional mechanic. Thoroughly enjoyed all interactions, and accurate information whenever supplied. Daniel will continue to be one of my favorites.
I'm recently retired. I was an expert with a PhD in my career. But my DIY skills about everything else are, say limited. I tried this a month or so ago with a specific question. Have used them twice since. All 3 sessions were a success in that I got my problem fixed.
I explained my experience with a certain company who is not being forthright. I now know what to do and I believe that I will be able to resolve the issue. Thanks Bruce!
Extremely professional and friendly. Ordered part once I got the part number.
De Roberts was prompt, very helpful in the advice for my 93 year old mother.
+Alex was extremely helpful. He went above and beyond in his efforts to help me and saved me from making a $2500 mistake! His service was worth 500 times the $5 sign up fee!
They answered me in 24 hrs I gave him the information that was in the text! This get expensive and to have to take a loan out for this purpose! I'm just trying to do the right thing. For one of the nicest caring nurturing who love his daughter more than he love himself! The mom is 29 and has a total of 5 all boys and except
Rob, My HVAC expert got back with me quickly, researched and gave me the answer. I needed for replacement piece, then patiently walked me through the process
Was prompt on the call and helped me and had a lot of info on what I was asking about
The doctor was great. The only way in my opinion to elevate this experience would be the ability to go further into depth and have more of the doctors attention. I understand for $5 per person he has to chat with multiple people at one time. He did great he's just spread a little thin.
Gio was great in helping me overcome an obstacle problem that prevented me from enjoying Apple TV. He was professional and thorough throughout the call.
Tye listened to the issue with my Acura and immediately identified the relevant recall to address Acura fuel pump motors. He gave the phone numbers needed to escalate the issue beyond the local dealer. I called the numbers he recommended and Honda opens a case to help resolve the issue.
I asked a question regarding blender repair. I was charged $5 to ask (supposedly fully refundable, but this charge I didn't mind paying). My PayPal account was charged a second fee of $35 which I NEVER AGREED TO. A new blender costs less! BEWARE THIS SITE.
Once connected Josh was able to pinpoint the issue and provide multiple options to get me back in the road
Glenda did a wonderful job telling me what my vase was that it was Chinese it was from the 1800s and it was bronze. Really appreciate her help.
Dr. Altman very quickly responded to my pet emergency (within 2 min, he contacted me and started assessing the situation). My dog ingested allergy medication, and Dr. Altman quickly provided guidance and next steps. I felt very comfortable and confident in his responses and advice. It was amazing to have expert advice in just a few minutes, such that I could take the right steps to ensure safety. Dr. Altman reached out the next morning with a friendly text asking for an update to see if my dog had symptoms and/or if I had questions. Super nice follow up, that was very much appreciated. Great service, highly recommended.
I was very pleased with how friendly and knowledgeable they were. Thank you for the help!
It was going to be three days before I could get my dog into the vet but I needed help right away. The on-line vet gave me very good advice on how to treat her naturally and it worked! Today I can get her to the vet to find out more information on her condition.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Monica,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35