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JustAnswerReviews 11,882

4.5

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,701
This company responds to reviews on average within 1 day
California
1 review
0 helpful votes
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It was an absolute disaster
May 25, 2024

I had a question regarding a cancer. I was first notified a dermatologist would call me. Then notified the dermatologist was not available, I was shown a ob/gyn would call me. I tried to cancel many times.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 15, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Maryland
1 review
0 helpful votes
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Excellent and timely response.
May 25, 2024

I needed to find out what to do after replacing the motherboard on my Windows PC. The assistance that I received was accurate and timely. It saved me a lot of money and time.

Date of experience: May 15, 2024
New Jersey
1 review
0 helpful votes
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My computer is healed!
May 25, 2024

I wasn't able to get my computer to perform basic functions in Word. Now it's working well.

Date of experience: May 15, 2024
Washington
1 review
0 helpful votes
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Well worth the subscription to you
May 25, 2024
Updated review

I have a subscription to just answer and I use it quite often

I'm at the technology age where I use Alexa and ask it questions for anything I'm curious about but when I need a professional answer from a professional I use just answer

Date of experience: May 15, 2024

I've used just answer extensively and have a subscription. When I need a concise professional answer just answer.com gives me the confidence that the information I've gotten is given to me by a professional not by the highest rating on a Google search

Date of experience: February 14, 2024
New York
1 review
0 helpful votes
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Simple, fast and cheap!
May 25, 2024

I had a concern that was giving me great stress. After paying $5, I was contacted by a lawyer who put my mind at ease and guided me to a path towards a solution.

Date of experience: May 15, 2024
Ohio
1 review
0 helpful votes
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Dissatisfied
May 25, 2024

I only wanted info on the warranty and got induced to go to Just Answer. That was not what I wanted. I canceled immediately but am sure I will still get charged.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 15, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Texas
1 review
0 helpful votes
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Thanks for the Memory
May 25, 2024

I'm 68, removed rear axle for maint on hstc 2016. Had medical emergency 10months later couldn't remember the spacers position, y'all saved the day. It was awesome 😎

Date of experience: May 15, 2024
Ohio
1 review
0 helpful votes
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Everything turned out to not be a problem. Situation averted.

Date of experience: May 15, 2024
Georgia
1 review
0 helpful votes
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Life saver!
May 25, 2024

I had a customer truck that was giving me many issues electrical wise. The tech who helped me stuck with me all the way till the end until the problem was resolved. Provided me with step by step checks, diagrams and great information. Will definitely continue to use this service!

Date of experience: May 15, 2024
Florida
1 review
0 helpful votes
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No help
May 25, 2024

Paid $5.00 for nothing. No help. I was lead to the IT Dept. I told them to refund my $5.00 and cancel my account if I had one.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 15, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Illinois
1 review
0 helpful votes
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Prompt, courteous and efficient
May 25, 2024

I did not have the color ink the printer was asking for except in an old cartridge which it was rejecting.then I k box came and no product at all in the box. Today a set of ink arrived...I was in middle of a project...so even tho I have received over nite mail from other companies.it is not available so I had to wait as first shipment was empty and second shipment arrived today.unfortunately I had to scrap project as it was to be for Mother's Day.but prayerfully it will be " all systems go" for Father's Day
Gratitude
Maureen Swope

Date of experience: May 15, 2024
Australia
1 review
0 helpful votes
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Clarity
May 25, 2024

The lawyer was easy to understand and respond to with the way he would respond to my msgs and by the end I knew what my next move was in dealing with the issue I'm faced with.thankyou.

Date of experience: May 15, 2024
Illinois
1 review
0 helpful votes
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Justin cummins pro
May 25, 2024
Updated review

Justin was very helpful in diagnosing my problem. Not only once but twice. Very knowledgeable about what I was talking about and dealing with

Date of experience: May 15, 2024

Justin was awesome
May 22, 2024
Previous review

Justin called me real quick. Walked me through what I thought the problem was. And agreed and also gave me great advice. His knowledge of a cummins isx engine was excellent. Thank you justin

Date of experience: May 11, 2024
California
2 reviews
0 helpful votes
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I was pleased with how quickly the appraiser contacted me with information about my Japanese nesting bowls. He gave me good information and a valuation that delighted me. I will try the service again.

Date of experience: May 15, 2024
Pennsylvania
1 review
0 helpful votes
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The response was quick and helpful. I was able to price the painting accordingly. I appreciated the assistance from the appraiser.

Date of experience: May 15, 2024
Texas
1 review
0 helpful votes
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Saves time and money
May 25, 2024

I happened across this website when my son had questions about a medical issue he was having. We didn't know whether it was a serious condition or not but it wasn't a medical emergency at the time. The doctor was available immediately and answered ever question we had with precision, diligence and professionalism. He was also very kind.

Date of experience: May 15, 2024
Minnesota
1 review
0 helpful votes
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Really helpful!
May 25, 2024

I'd had this table forever and it was so unusual that I thought it might be worth some money. Luke the appraiser was great! He found info on it in 5 min. I was very happy!

Date of experience: May 15, 2024
New Jersey
1 review
0 helpful votes
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Excellent advice
May 25, 2024

Answered my query in a professional manner. Very knowledgeable

Date of experience: May 15, 2024
New York
1 review
0 helpful votes
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Knowledgeable and prompt.
May 25, 2024

The technician / mechanic was knowledgeable about my tractor and his response was very prompt

Date of experience: May 15, 2024
Oregon
1 review
0 helpful votes
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What a relief!
May 25, 2024

Robert was very professional and helpful through the process of fixing the refrigerator in the RV. He was very kind and and waited for me to go through the process. I felt very comfortable and not rushed. Thank you Robert.

Date of experience: May 15, 2024