JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
My technician understood my issue and quickly solved the problem.
Helpful advice about scams and detection of such, follow up. Very pleasant
I wanted phone number for billing at Uber and the phone number would not take my call
I need help on finding out about my auto insurance settlement and GAP insurance. The accident occurred in February, and it was lingering, and I was not getting any solid answers on the GAP. The attorney. Explained the situation and probable outcome. That put things into perspective enough for me to think it through and take action. That is what I needed. Sometimes it's immediate help rather than having to drive to someone's office and wait and be charged an outrageous fee.
I was on the phone with a vet within 5 minutes. I was able to get life-saving instructions for my dog who ate sunscreen. Super grateful and will be using again!
I had an issue with my phone the technician helped to sort it out
I embarked on a task to save some money, and with the help of JustAnswer mechanic experts, my issues were resolved with the suggestions provided.
It was simple to work with the AI chat to get details for my question, and the plumber who responded was very helpful.
The vet I worked with asked a lot of relevant questions and helped me understand what was going on and what to try next.
Not your fault. If I had followed simple logic as I often do, I would have fixed the issue myself. But, it was early and I hadn't had my coffee.
I know I can rely that the lawyers of JustAnswer have my best interest at heart and are there to help me 24/7, like a team member. I really am so grateful for their support.
The help I received was helpful, honest and to the point. Unfortunately my issues were unsolvable and they referred me to another company that took the information and hopefully will help to another level.
Tara was quick to respond with the information I needed. Sold the item the next day. Great experience!
I had some electrical questions that were answered very well and allowed me to wire the outlet for a pool pump. I will definitely use this service again!
Called and a real person walked me through a stove top that quit working after power outages. After several minutes of coaching, the appliance came back to life. I didn't have to call a repair person for tons of money!
Had great experience with the expert and quick answer
When I described the issues with my vehicle and the frustration with my dealership, your advisor immediately identified the problem and suggested how to deal with my dealership - which I did and now the issue with my vehicle are being corrected. Thank you!
My dog at a few months worth of her heart guard and nexguard medication. I was worried as she was throwing up and drinking lots of water and threw up the water. Dr. Bruce got my information and answered my worries right away. He checked on her in the morning to make sure all was well.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28