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JustAnswerReviews 11,881

4.5

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,701
This company responds to reviews on average within 1 day
California
1 review
0 helpful votes
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Technician solved problem
May 25, 2024

My technician understood my issue and quickly solved the problem.

Date of experience: May 15, 2024
Georgia
1 review
0 helpful votes
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Fiat 500
May 25, 2024

Excellent suggestions for the possible cause of my fault codes ABS, ESC still currently working through it but In the right direction now

Date of experience: May 15, 2024
Canada
1 review
0 helpful votes
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Kind, efficient very helpful.
May 25, 2024

Helpful advice about scams and detection of such, follow up. Very pleasant

Date of experience: May 15, 2024
Nevada
1 review
0 helpful votes
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Given wrong information
May 25, 2024

I wanted phone number for billing at Uber and the phone number would not take my call

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 15, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Illinois
1 review
0 helpful votes
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I need help on finding out about my auto insurance settlement and GAP insurance. The accident occurred in February, and it was lingering, and I was not getting any solid answers on the GAP. The attorney. Explained the situation and probable outcome. That put things into perspective enough for me to think it through and take action. That is what I needed. Sometimes it's immediate help rather than having to drive to someone's office and wait and be charged an outrageous fee.

Date of experience: May 15, 2024
Texas
1 review
0 helpful votes
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I was on the phone with a vet within 5 minutes. I was able to get life-saving instructions for my dog who ate sunscreen. Super grateful and will be using again!

Date of experience: May 15, 2024
Portugal
1 review
0 helpful votes
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Excellent
May 25, 2024

I had an issue with my phone the technician helped to sort it out

Date of experience: May 15, 2024
California
1 review
0 helpful votes
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I embarked on a task to save some money, and with the help of JustAnswer mechanic experts, my issues were resolved with the suggestions provided.

Date of experience: May 15, 2024
Colorado
1 review
0 helpful votes
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Easy to navigate
May 25, 2024

It was simple to work with the AI chat to get details for my question, and the plumber who responded was very helpful.

Date of experience: May 15, 2024
Maine
1 review
0 helpful votes
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New born goat
May 25, 2024

The vet I worked with asked a lot of relevant questions and helped me understand what was going on and what to try next.

Date of experience: May 15, 2024
Texas
1 review
0 helpful votes
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Really Didn't Need the Service
May 25, 2024

Not your fault. If I had followed simple logic as I often do, I would have fixed the issue myself. But, it was early and I hadn't had my coffee.

Date of experience: May 15, 2024
GB
1 review
0 helpful votes
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I know I can rely that the lawyers of JustAnswer have my best interest at heart and are there to help me 24/7, like a team member. I really am so grateful for their support.

Date of experience: May 15, 2024
New Mexico
1 review
0 helpful votes
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Clarity and professional
May 25, 2024

The help I received was helpful, honest and to the point. Unfortunately my issues were unsolvable and they referred me to another company that took the information and hopefully will help to another level.

Date of experience: May 15, 2024
Missouri
2 reviews
0 helpful votes
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Tara was quick to respond with the information I needed. Sold the item the next day. Great experience!

Date of experience: May 15, 2024
New York
1 review
0 helpful votes
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Excellent
May 25, 2024

I would like to truly thank Just Answer because they're so prompt with their response and answers.
Been very helpful to me. Thank you.

Date of experience: May 15, 2024
Illinois
1 review
0 helpful votes
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Great Service
May 25, 2024

I had some electrical questions that were answered very well and allowed me to wire the outlet for a pool pump. I will definitely use this service again!

Date of experience: May 15, 2024
Colorado
3 reviews
0 helpful votes
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The answer to my difficulties
May 25, 2024

Called and a real person walked me through a stove top that quit working after power outages. After several minutes of coaching, the appliance came back to life. I didn't have to call a repair person for tons of money!

Date of experience: May 15, 2024
Ukraine
1 review
0 helpful votes
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Great service
May 25, 2024

Had great experience with the expert and quick answer

Date of experience: May 15, 2024
Minnesota
1 review
0 helpful votes
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When I described the issues with my vehicle and the frustration with my dealership, your advisor immediately identified the problem and suggested how to deal with my dealership - which I did and now the issue with my vehicle are being corrected. Thank you!

Date of experience: May 15, 2024
Michigan
1 review
0 helpful votes
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My dog at a few months worth of her heart guard and nexguard medication. I was worried as she was throwing up and drinking lots of water and threw up the water. Dr. Bruce got my information and answered my worries right away. He checked on her in the morning to make sure all was well.

Date of experience: May 15, 2024