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JustAnswerReviews 11,867

4.5

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,697
This company responds to reviews on average within 1 day
Washington
1 review
0 helpful votes
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Extremely poor. Contact cut several times. No valid answer. Was not informed of monthly fee, if told about it I would have declined. A rip off

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 14, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Texas
1 review
0 helpful votes
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Good advice
May 24, 2024

My dog was having trouble with her feet. I was worried about trimming her nails. They gave good advice and we trimmed them and she is much better.

Date of experience: May 14, 2024
Denmark
1 review
0 helpful votes
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Every thing is solved excellent
May 24, 2024

Every thing are solved perfect and therefore I need no further help

Date of experience: May 14, 2024
Georgia
1 review
0 helpful votes
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The mechanic's initial response was a little a slow, but lit was a Sunday afternoon. Once online, he spent a good deal of time with me on a chat. The end result was helping identify several items that might be the source of the no start issue. The mechanic was very knowledgeable and helped me to understand that I was going to need a good onsite mechanic to diagnose and resolve the problem.

Date of experience: May 14, 2024
Tennessee
1 review
0 helpful votes
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Great
May 24, 2024

Quit Jones was very knowledgeable and helpful. He directed me on checking several items, however my issue was not resolved.

Date of experience: May 14, 2024
Tennessee
1 review
0 helpful votes
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Chicken troubles.
May 24, 2024

Dr. Mike was very helpful in his advice for my chicken. She showed troubling signs start with comb turning black in spots. It's springtime so no frost bite possibility. Progressed to closed eye. Then both eyes.
Dr. Mike was contacted when one eye was closed. He asked thorough questions and gave me several sites to acquire different meds I could choose to try. The resources were fab.
I'm new to being a chicken nurse so the direct hot links were very helpful. Most supply stores near me are limited. Understanding some ointments for other animals could be used on my chicken was "eye" opening.
Thanks for the help. Even if she dies, at least I'll know I did my best with the help of Dr. Mike.

Date of experience: May 14, 2024
New Jersey
2 reviews
0 helpful votes
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I began filing out Form 1-130 for the two girls who originally entered the United States on humanitarian parole following your instructions that the expiration of the parole did not stop their mother filing Form 1-130 for them, based on her status as a permanent resident. Thanks.

Date of experience: May 14, 2024
Arizona
2 reviews
0 helpful votes
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Unhappy with service
May 24, 2024

Randy typed me it would be better if we spoke in person I agreed, I gave my number only to discover he could not call me

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 14, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

New Zealand
1 review
0 helpful votes
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Financial problem
May 24, 2024

Solved a financial problem for me which I had problems with

Date of experience: May 14, 2024
Texas
1 review
0 helpful votes
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Not customer oriented
May 24, 2024

When signing up, I was informed it would cost me $1 and that it would be refundable. What they don't tell you up front is that in 30 days you would be billed $55 monthly whether you continued using the service or not.

Second, I clearly indicated that I needed to chat via text since the issue was with my iPhone. What then did they do? They called. I ended up driving to an AT&T store and they took care of my concern in less than 5 minutes at no charge.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 14, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Pennsylvania
1 review
0 helpful votes
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I got good information
May 24, 2024

Got my questions answered. Still I need some more information. But will contact you when I am ready

Date of experience: May 14, 2024
New York
1 review
0 helpful votes
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I was scammed.
May 24, 2024

I was told there would be a $5.00 refundable charge for using your service. My AMEX Card has just been charged $46. I have no intention of paying that charge.

The answer to my question was satifactory and worth the $5.00 I expected to be charged.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 14, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Illinois
1 review
0 helpful votes
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Silverado Body Control Module
May 24, 2024

My problem is a little complicated, but the responding technician gave me a plan to resolve the issue.

Date of experience: May 14, 2024
New York
2 reviews
1 helpful vote
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Inquiry unanswered
May 24, 2024

I purchased and received 3 Moen safeguards bars. They came without brackets for attachment to tile.I found on the internet Moen bracket that I thought was compatible with the bars an I just wanted confirmation before I ordered.

You made me supply a credit card so you could charge ME 4 for the information (on your product) and kept me waiting for more than 15 minutes for an answer that I never received

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 14, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

New Mexico
1 review
0 helpful votes
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Zero stars
May 24, 2024

Two hours on chat with no resolution for what should have been a simple cancel and refund. Went back to AMEX to dispute the charge. That took about 3 minutes.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 14, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Florida
1 review
0 helpful votes
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Open
May 24, 2024

Very happy with the information given extremely satisfied very detailed and I'm happy

Date of experience: May 14, 2024
Florida
1 review
0 helpful votes
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Very satisfied
May 24, 2024

5 star rating most helpful tips for beginners in emergency situations

Date of experience: May 14, 2024
Florida
1 review
0 helpful votes
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No service
May 24, 2024

Was put through 2 technicians and neither responded

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 14, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Pierre,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Canada
1 review
0 helpful votes
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Il a fallu que j'argumente mon point pour des frais de 40$ au lieu de 2$ pour avoir un remboursement, que j'ai car j'avais toute fait des imprimés écrans; il a fallu que j'envoie trois courriels pour effectuer les corrections nécessaires sur ma carte de crédit!

Date of experience: May 14, 2024
New York
2 reviews
0 helpful votes
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Best antiques experts
May 24, 2024

I've been helping my mother clean out her attic and basement and finding many antique items of which we know nothing about. The experts on JustAnswer are able to tell me about the items and their value. I'm glad we didn't just throw them out!

Date of experience: May 14, 2024