JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
They helped me know what is wrong with my fish and my best course of action.
The peace of mind knowing I'm doing everything I can and now have a plan for continued treatment is exactly what my panicked self needed.
I gave you a 4 star review, which is the highest reviews I'll give to anyone. Again, thank you so much for your help.
Because of the damage James explained to me what might of also happened and where to look, two different locations for the relays
You guys offer a couple of suggestions I have not tried before. Thanks. I had even taken it to a local repair shop and they could not fix it. It may still be that the machine and software are too old. We'll see. Stay tuned.
Sold on this service thanks to Jan! She answered all my questions and pointed me in the right direction.
Thank you Jan
I had a number of pieces that needed researched and valued. Response was very timely. I am satisfied with the experience.
Very helpful. The lady worked with me and she was very patient.
Ned Rx Med needed advice on.
Quick response and useable facts provided.
He explained with great detail and answered all my questions.
Easy, suggestions, helpful advice. I had never tried JustAnswer before and was quite pleased.
My guy was very helpful. I wish I would've gotten down the ground to see the issue and seen the problem. Would've saved me money
From start to finish, the chain of custody was never in question. This veteran owned company is the place to go if you need to find answers.
Described & sent pictures of items & in timely manner received appraisal
I asked for help with a problem and they said that there would be a $5 charge and then moved me to a tech, but he wanted $39 to help me. What a scam
I got good advice to verify to path I needed to take to attain an attorney. I just wish you would have a local attorney in the area that could represent us.
You will get your questions answered in a professional manner.
My dog ingested something she shouldn't have. The vet told me what to do very quickly after hearing the symptoms. It worked out very well.
Our 1yo calico had a reaction to flea medication. We didn't want to spend $100+ taking her to the vet so we tried an online consult. The Vet told us to give her a bath a few times with dawn dish soap and see if she improves. She did! We would have taken her to the vet if she didn't improve the next day but we were unaware you can just wash it from their skin days later.
I have been a DIY guy my entire life. I have wired homes, built cars, repaired computer systems and electronics. If it runs and is built I can fix it. I ran into an issue with my 10 year old Kenmore electric dryer and information on actual components was just not available. The videos on the internet were sketchy at best and did not really cover my issue. I went through the process of getting placed on a call with a repair technician from JustAnswer and I was blown away. This tech had managed over 18,000 interactions with customer like me. He was articulate, concise and provided me guidance and information that I had not even thought about asking. He provided everything I needed to complete my troubleshooting and repair successfully including a follow up. In the world of customer support and guidance this is a good as it can get. If I could provide a 10-star rating, I would. Based on my experience you can engage with JustAnswer with complete confidence you will be given the tools to complete your job and you will receive more than what you have paid for.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Hello James,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35