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JustAnswerReviews 12,165

4.5

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,766
This company responds to reviews on average within 1 day
Texas
1 review
0 helpful votes
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Invaluable help with my fish.
June 17, 2024

They helped me know what is wrong with my fish and my best course of action.
The peace of mind knowing I'm doing everything I can and now have a plan for continued treatment is exactly what my panicked self needed.

Date of experience: June 7, 2024
Oklahoma
1 review
0 helpful votes
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I really appreciate your help.
June 17, 2024

I gave you a 4 star review, which is the highest reviews I'll give to anyone. Again, thank you so much for your help.

Date of experience: June 7, 2024
Virginia
1 review
0 helpful votes
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Great Customer Service
June 17, 2024

Because of the damage James explained to me what might of also happened and where to look, two different locations for the relays

Date of experience: June 7, 2024
Florida
1 review
0 helpful votes
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You guys offer a couple of suggestions I have not tried before. Thanks. I had even taken it to a local repair shop and they could not fix it. It may still be that the machine and software are too old. We'll see. Stay tuned.

Date of experience: June 7, 2024
Colorado
1 review
0 helpful votes
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Jan is awesome
June 17, 2024

Sold on this service thanks to Jan! She answered all my questions and pointed me in the right direction.

Thank you Jan

Date of experience: June 7, 2024
Indiana
1 review
0 helpful votes
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Artwork inquiry
June 17, 2024

I had a number of pieces that needed researched and valued. Response was very timely. I am satisfied with the experience.

Date of experience: June 7, 2024
Illinois
1 review
0 helpful votes
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Help with computer
June 17, 2024

Very helpful. The lady worked with me and she was very patient.

Date of experience: June 7, 2024
Tennessee
2 reviews
0 helpful votes
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Ned Rx Med needed advice on.
Quick response and useable facts provided.

Date of experience: June 7, 2024
New Jersey
2 reviews
0 helpful votes
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Outstanding service
June 17, 2024

He explained with great detail and answered all my questions.

Date of experience: June 7, 2024
Colorado
1 review
0 helpful votes
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Extremely helpful!
June 17, 2024

Easy, suggestions, helpful advice. I had never tried JustAnswer before and was quite pleased.

Date of experience: June 7, 2024
Ohio
1 review
0 helpful votes
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Pretty much knew the answer
June 17, 2024

My guy was very helpful. I wish I would've gotten down the ground to see the issue and seen the problem. Would've saved me money

Date of experience: June 7, 2024
Illinois
1 review
0 helpful votes
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Excellent
June 17, 2024

I was guided to fix my phone, I feel like a technician. It was satisfactory

Date of experience: June 7, 2024
Ohio
1 review
0 helpful votes
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From start to finish
June 17, 2024

From start to finish, the chain of custody was never in question. This veteran owned company is the place to go if you need to find answers.

Date of experience: June 7, 2024
Washington
1 review
0 helpful votes
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Precise communication
June 17, 2024

Described & sent pictures of items & in timely manner received appraisal

Date of experience: June 7, 2024
Virginia
1 review
0 helpful votes
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Out of $5.00
June 17, 2024

I asked for help with a problem and they said that there would be a $5 charge and then moved me to a tech, but he wanted $39 to help me. What a scam

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 7, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello James,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35

Iowa
1 review
0 helpful votes
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Good advice
June 17, 2024

I got good advice to verify to path I needed to take to attain an attorney. I just wish you would have a local attorney in the area that could represent us.

Date of experience: June 7, 2024
Florida
1 review
0 helpful votes
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Very informative.
June 17, 2024

You will get your questions answered in a professional manner.

Date of experience: June 7, 2024
Tennessee
3 reviews
0 helpful votes
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Quick response
June 17, 2024

My dog ingested something she shouldn't have. The vet told me what to do very quickly after hearing the symptoms. It worked out very well.

Date of experience: June 7, 2024
Florida
1 review
0 helpful votes
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Our 1yo calico had a reaction to flea medication. We didn't want to spend $100+ taking her to the vet so we tried an online consult. The Vet told us to give her a bath a few times with dawn dish soap and see if she improves. She did! We would have taken her to the vet if she didn't improve the next day but we were unaware you can just wash it from their skin days later.

Date of experience: June 7, 2024
Virginia
1 review
0 helpful votes
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Very Impressed
June 17, 2024

I have been a DIY guy my entire life. I have wired homes, built cars, repaired computer systems and electronics. If it runs and is built I can fix it. I ran into an issue with my 10 year old Kenmore electric dryer and information on actual components was just not available. The videos on the internet were sketchy at best and did not really cover my issue. I went through the process of getting placed on a call with a repair technician from JustAnswer and I was blown away. This tech had managed over 18,000 interactions with customer like me. He was articulate, concise and provided me guidance and information that I had not even thought about asking. He provided everything I needed to complete my troubleshooting and repair successfully including a follow up. In the world of customer support and guidance this is a good as it can get. If I could provide a 10-star rating, I would. Based on my experience you can engage with JustAnswer with complete confidence you will be given the tools to complete your job and you will receive more than what you have paid for.

Date of experience: June 7, 2024