JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Technician was definitely helpful in providing advice I needed.
I had three different lawyers help me with this when I sent the questions in. I had Alex EC and Glenn, and each one of them gave me the same answers.
Had multiple issues after swapping the clutch on my 2015 WRX. I told him I set the reluctant wheel correctly so I didn't think it was that. He gave me a few other options but said he still thinks that was the issue even though I said I did it correctly. He was right. I appreciate his expertise and willingness to correct something I had already done.
My experience was amazing! Carlos is a fountain of knowledge. Professional and just incredibly helpful.
I would highly recommend him.
I was led to the correct answer in a professional manner. I'm glad I was so well treated by Donald.
My wife passed away without a will and no life insurance and no estate. I closed out our utilities as I had to move in with son. The utility companies sent checks for deposit refunds in my wife's name and I was needing to know whether I could endorse the checks and deposit them or what...just answer put me in touch with an estate lawyer and in a few minutes he explained what I needed to do and options...thanks
Ben helped me understand the legal question I had and made excellent suggestions for a path forward. Thank you.
Harold was the mechanic who addressed my problem with the camshaft position sensor on my lincoln mkx. His reply was quick and helpful. I'd recommended this service and expect to use it again in the future
I will not go into specifics, however I needed legal advice and was helped within minutes. The attorney was amazing very knowledgeable and patient as well as empathetic.
Charged $43 when I signed up for the $5 option. This is BS. I'm not sure who I need to speak to at the company but you have my email information. Please contact me I need to cancel my membership. Is that 50 words
Your front page said $2.00 why was I charged $68. Why did this happen. I need a refund
Hello Lisa,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35
My technician, Michael, contacted me personally by phone backup after a miscue through the chat channels. He was the most knowledgeable, patient, pleasant professional I have ever encountered and waited patiently while a monster game program went through its tortuous download and startup. I would never have had the patience or ability to navigate the hurdles but Michael had the experience and got me to my goal. He offered added tips and cautions for future adventures in the gaming world, most of which would have crashed me out operation. He saved me hours of disappointment and frustration. The experience was stellar. Thank you, Michael.
DO NOT SIGN UP! This is a scam. They say the trail is $1 but will immediately charge you $1 and $29 at the same time. I called my credit card to dispute this and the dispute department said they get calls about this company all the time and they do this to everyone. They also recommended that I block to merchant because they have received so many complaints about people cancelling their membership but still being charged. STAY AWAY. NOT AN HONEST COMPANY!
Hello Catherine,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35
Fixed my word 365 and knew what he was doing from the very start of the session
I was worried about my bearded dragon, Chilli, and saw she had a yellow spot on her face and I was worried that it was yellow mold. I contacted JustAnswer and got talking to someone right away. I signed up for a phone call with the vet, but no one contacted me. It may have been that it was later in the day, so that is possible. I was contacted first thing the next day by Dr. Caryn. She gave me some great tips on how to better care for Chilli, but we had some problem getting clear enough photos to the vet to look at the yellow spot, which was a bit challenging (no ones fault, I just wonder if maybe it was getting compressed when I sent it). She answered me very quickly and provided lots of great information. I would definitely recommend her to any bearded dragon parent if your lizard is running into some problems.
He used great wording. Was thorough with his answers. Made it easy to understand
Got a response within minutes and answered my question very honestly.
Great experience! Very timely. Appraiser was very professional and personable.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Hello Cheryl,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35