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JustAnswerReviews 12,165

4.5

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,766
This company responds to reviews on average within 1 day
Australia
1 review
0 helpful votes
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Technician was definitely helpful in providing advice I needed.

Date of experience: June 7, 2024
Pennsylvania
1 review
0 helpful votes
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Thank you
June 17, 2024

I had three different lawyers help me with this when I sent the questions in. I had Alex EC and Glenn, and each one of them gave me the same answers.

Date of experience: June 7, 2024
Texas
1 review
0 helpful votes
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Definitely an expert!
June 17, 2024

Had multiple issues after swapping the clutch on my 2015 WRX. I told him I set the reluctant wheel correctly so I didn't think it was that. He gave me a few other options but said he still thinks that was the issue even though I said I did it correctly. He was right. I appreciate his expertise and willingness to correct something I had already done.

Date of experience: June 7, 2024
Anguilla
1 review
0 helpful votes
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The advice I got was excellent.
June 17, 2024

My experience was amazing! Carlos is a fountain of knowledge. Professional and just incredibly helpful.
I would highly recommend him.

Date of experience: June 7, 2024
Texas
1 review
0 helpful votes
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Facebook had an extra account. On my phone there was another account that was blocking mine.

Date of experience: June 7, 2024
Oregon
1 review
0 helpful votes
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Riding mower would not start.
June 17, 2024

I was led to the correct answer in a professional manner. I'm glad I was so well treated by Donald.

Date of experience: June 7, 2024
Illinois
1 review
0 helpful votes
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Deceases spouse refund checks
June 17, 2024

My wife passed away without a will and no life insurance and no estate. I closed out our utilities as I had to move in with son. The utility companies sent checks for deposit refunds in my wife's name and I was needing to know whether I could endorse the checks and deposit them or what...just answer put me in touch with an estate lawyer and in a few minutes he explained what I needed to do and options...thanks

Date of experience: June 7, 2024
Maryland
1 review
0 helpful votes
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Common sense advice
June 17, 2024

Ben helped me understand the legal question I had and made excellent suggestions for a path forward. Thank you.

Date of experience: June 7, 2024
Florida
2 reviews
0 helpful votes
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Satisfied customer
June 17, 2024

Harold was the mechanic who addressed my problem with the camshaft position sensor on my lincoln mkx. His reply was quick and helpful. I'd recommended this service and expect to use it again in the future

Date of experience: June 7, 2024
Germany
1 review
0 helpful votes
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Received great advice
June 17, 2024

I will not go into specifics, however I needed legal advice and was helped within minutes. The attorney was amazing very knowledgeable and patient as well as empathetic.

Date of experience: June 7, 2024
Texas
2 reviews
1 helpful vote
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Bait and switch
June 17, 2024

Charged $43 when I signed up for the $5 option. This is BS. I'm not sure who I need to speak to at the company but you have my email information. Please contact me I need to cancel my membership. Is that 50 words

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 7, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Cheryl,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35

Canada
1 review
0 helpful votes
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Re cancellation
June 17, 2024

Your front page said $2.00 why was I charged $68. Why did this happen. I need a refund

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 7, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Lisa,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35

Canada
1 review
0 helpful votes
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Thank you
June 17, 2024

Every one was lovely and supportive…but we just need to upgrade our tv.
I am very appreciative of your concern!

Date of experience: June 7, 2024
Arizona
1 review
0 helpful votes
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Massive gaming challenge
June 17, 2024

My technician, Michael, contacted me personally by phone backup after a miscue through the chat channels. He was the most knowledgeable, patient, pleasant professional I have ever encountered and waited patiently while a monster game program went through its tortuous download and startup. I would never have had the patience or ability to navigate the hurdles but Michael had the experience and got me to my goal. He offered added tips and cautions for future adventures in the gaming world, most of which would have crashed me out operation. He saved me hours of disappointment and frustration. The experience was stellar. Thank you, Michael.

Date of experience: June 7, 2024
Hawaii
1 review
0 helpful votes
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SCAM!
June 17, 2024

DO NOT SIGN UP! This is a scam. They say the trail is $1 but will immediately charge you $1 and $29 at the same time. I called my credit card to dispute this and the dispute department said they get calls about this company all the time and they do this to everyone. They also recommended that I block to merchant because they have received so many complaints about people cancelling their membership but still being charged. STAY AWAY. NOT AN HONEST COMPANY!

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 7, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Catherine,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35

Florida
1 review
0 helpful votes
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Fixed my word 365 and knew what he was doing from the very start of the session

Date of experience: June 7, 2024
Canada
1 review
0 helpful votes
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Great Experience!
June 17, 2024

I was worried about my bearded dragon, Chilli, and saw she had a yellow spot on her face and I was worried that it was yellow mold. I contacted JustAnswer and got talking to someone right away. I signed up for a phone call with the vet, but no one contacted me. It may have been that it was later in the day, so that is possible. I was contacted first thing the next day by Dr. Caryn. She gave me some great tips on how to better care for Chilli, but we had some problem getting clear enough photos to the vet to look at the yellow spot, which was a bit challenging (no ones fault, I just wonder if maybe it was getting compressed when I sent it). She answered me very quickly and provided lots of great information. I would definitely recommend her to any bearded dragon parent if your lizard is running into some problems.

Date of experience: June 7, 2024
Louisiana
1 review
0 helpful votes
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Long wait but thorough
June 17, 2024

He used great wording. Was thorough with his answers. Made it easy to understand

Date of experience: June 7, 2024
Missouri
1 review
0 helpful votes
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Quick answer
June 17, 2024

Got a response within minutes and answered my question very honestly.

Date of experience: June 7, 2024
Colorado
1 review
0 helpful votes
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Signed Russian Nesting Dolls
June 17, 2024

Great experience! Very timely. Appraiser was very professional and personable.

Date of experience: June 7, 2024