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JustAnswerReviews 12,165

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,766
This company responds to reviews on average within 1 day

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Colorado
1 review
0 helpful votes
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Mind at ease
June 18, 2024

Ben put my mind at ease and made me feel OK. He was knowledgeable and explained it in terms I could understand. I'm glad there is a place for answers to questions I don't know. Thank you.

Date of experience: June 8, 2024
Connecticut
3 reviews
4 helpful votes
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Gentleman was very knowledgable and patient, little did I know his patience was due to them charging me by the minute

Date of experience: June 8, 2024
Massachusetts
1 review
0 helpful votes
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Veichile
June 18, 2024

Very quick with my question with an answer explaining why I should not sign anything

Date of experience: June 8, 2024
District of Columbia
1 review
0 helpful votes
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Advise from Jeremy
June 18, 2024

The advise & help I got from Jeremy on the last leg of my cross-county trip was invaluable. We followed his instructions and all was good. What a relief. Something that had the potential of costing me thousands of dollars, cost $123.00 at the local dealership. I would recommend this service to everyone. Thank

Date of experience: June 8, 2024
North Carolina
1 review
0 helpful votes
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The technician was knowledgeable & gave specific instructions on how to fix the problem with my refridgerator.

Date of experience: June 8, 2024
Pennsylvania
1 review
0 helpful votes
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Had moved funds already taxed from an IRA that to a Roth IRA. When received statements later realized something was amiss. The referred contact at Just Answer knew just what form needed to be submitted to IRS and even sent me the off of it. Thanks to JA a much bigger problem down the road was averted. It wasn't a drawn out process to get the answer. It was accomplished in less than 20 minutes.

Date of experience: June 8, 2024
Pennsylvania
1 review
0 helpful votes
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Satisfied customer.
June 18, 2024

I had a problem with a Norcold RV refrigerator. Technician Robert called me within minutes and troubleshot the problem with me over the phone. Based on his recommendation, I replaced an electrode, which solved the problem. I would not hesitate to use JustAnswer again.

Date of experience: June 8, 2024
Maine
1 review
0 helpful votes
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Nice professional
June 18, 2024

I had a knowledgable profeasional with givinf me a good advice. I brought the advice to my car mechanic. They paid more attention to repair my car.

Date of experience: June 8, 2024
Texas
1 review
0 helpful votes
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Auto leveling issue
June 18, 2024

The tech gave me a couple different things to try. It worked to clear the error code.

Date of experience: June 8, 2024
New Mexico
3 reviews
0 helpful votes
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Late night assist with thermostat
June 18, 2024

I was able to get my thermostat reconnected so that I could have my cooler functioning properly. Andre was super patient with me and new exactly what I needed to do to fix my issue. I appreciated having the option to speak on the phone or chat. The chat was helpful as I could send photos of my unit and get the help I needed quickly. Thank you

Date of experience: June 8, 2024
Michigan
1 review
0 helpful votes
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Beware!
June 18, 2024

Please be aware that this site can only give you their opinion of what could be wrong with your pet.
They can not give you a definite diagnosis, nor can they prescribe any medications.
Save your $40.00, and put it toward a veterinarian visit, where they can actually check out your pet, do testing and find out what is really wrong with your pet. And if necessary prescribe medication.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 8, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Emerald,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35

Florida
1 review
0 helpful votes
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Older users needing help
June 18, 2024

For those of us older people getting in person assistance is invaluable. If you have trouble navigating on line help, do not hesitate to call service line. You can get help to talk you through and even with permission come I to your computer and solve your problem.

Date of experience: June 8, 2024
Canada
2 reviews
0 helpful votes
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Left me hanging
June 18, 2024

After initial acknowledgment statement, and my response to my assistance need… there was no response but a lot of waiting and wasted time.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 8, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Beverly,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35

Australia
1 review
0 helpful votes
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$#*!i
June 18, 2024

This peaple stolen money 💰 from my child 6 years old my cards is concetion with my phone he played game and they charged my Litlle one $66.00+$2Im trying to return my money 💰 This peaple and page is SCUM THEY USED CHILD TO TAKE MONEY

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 8, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Zehra,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35

North Carolina
1 review
0 helpful votes
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Tom quickly understood my problem and patiently work me through to a successful conclusion.

Date of experience: June 8, 2024
California
1 review
0 helpful votes
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My conversation with the referred attorney was great, he provided my self with leading points which I have followed.

Date of experience: June 8, 2024
Australia
1 review
0 helpful votes
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It's Actually Not a Scam
June 18, 2024

At the beginning, I started to think that this website was a scam as the assistant seemed like a bit of a robot.
HOWEVER,
It actually turned out to be real and I'm very grateful that this website exists. I tried to get in contact with a couple of vets in my local area (within Australia!), and other people as well, to get help about a question I had, when no one responded.

Thankfully, I found this website and they connected me to an amazing veterinarian (Dr Morgan) who was able to relieve my concerns about the issue I was facing as well as explain how the website works! And Dr Morgan lives in Colorado!

So while I think the interaction between the assistant and user could be improved, I had a positive experience.

Date of experience: June 8, 2024
Washington
1 review
0 helpful votes
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Dates when SS are distributed
June 18, 2024

When inquired about the supposed dates of distribution
Was clarified right away
Was given answers ASAP

Date of experience: June 8, 2024
Colorado
1 review
0 helpful votes
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5$ not even!
June 18, 2024

I had an emergency and saw that I could get quick help and answers for 5$! I am permanently disabled and a single father so I don't have much money to live off. As I was waiting to be connected to an expert I was also charged 35$ for a monthly membership! It's a trap for people with any kind of health emergency. Of course I didn't have time to completely read terms and conditions or even the 1st sentence! So now I have quite literally no $ for the rest of the month and still have bills coming. I barely get enough for rent let alone anything else.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 8, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Duston,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35

California
1 review
0 helpful votes
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DETAILED
June 17, 2024

POINTED OUT THE CHALLENGES IN CASE LAW. SUING THE FOREST SERVICE IS DIFFICULT BECAUSE OF SOVEREIGN IMMUNITY. HE EXPLAINED THE LAWS AND BREACH OD CONDUCT.

Date of experience: June 7, 2024