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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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My dog was having some intestinal issues, but I wasn't sure I needed an ER visit. Dr. Kim was quick and answered all of my questions. Maggie is starting to feel better, and I saved some money.
Was about to cook a huge meal, and the oven was giving an error code. A simple Google search didn't provide an answer. JustAnswer responded immediately and referred the info to a technician who called me within a minute and he solved the problem right away. Food is happily cooking now.
If you are having a problem in a website Just Answer has help with many businesses.
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You answered my question in less than a minute.Thank you very much.
I asked a question and they answered promptly and very detailed.
Your expert was very sympathetic and guided me to the place where I could file a complaint with the state about this bank in my state.
I was beside myself for making my dog sick. I made mint and parsley dog treats to help with my dogs bad breath. I made these treats and Mike got really sick. I think I put too much mint in them and he didn't respond well to it. The vet gave me a treatment and let me know that it should be ok within 24 hours. If my dog wasn't better, I should bring him to the doctor. So far so good! 🤞🙏
My expert took about 15 minutes to research my problem and nailed it first try..
I received good advice concerning my symptoms. It was nice not having to go to see my doctor in person and to receive an experts diagonsis.
My tech helper was very knowledgeable about my stove. I couldn't close the oven door and he helped me
Daniel was very courteous, patient and easy to understand. The vehicle is new to us and we haven't figured out all the electronics yet. As retirees we may never do that😁
Dr Erica was understanding and gave me a lot of information that I did not know.
My beautiful 16 yrs old dog Zafira passed away. It was natural, painful for her and traumatizing for me. I didn't understand how can she died in a little more of 24 hrs. I thought it was because something I did because I never saw her in any pain prior that. I was desperate thinking it was me. I needed answers of what happened. I was connected to a wonderful vet. I spoke with her on the phone and continued chatting on the days that followed. She helped me understand it wasn't me, and walked me through the facts according with the info I gave her. My dog was old, but because I was expecting the typical not eating, vomiting or things like that and I was even waiting for her to stop going up and down the stairs to think it was almost time, made me missed the other signs. My ignorance cause her pain. The vet helped me move a little bit forward in my grieving by first understanding that her passing wasn't because something I did. She died of the things that comes with old age. She was surrounded by her family and held by our hands. Dr Emily was so kind, helpful and understanding. It'll take me much more time to heal, but her words put me one step forward. I wish I knew this site existed. Thanks.
I was so frightened when my 2 year old Shih Tzu ate a raisin and I read it could be dangerous. I contacted JustAnswer when it became available and I was so happy with the speed and thoroughness with which my question was answered. The vet was very knowledgeable and immediately helped me to feel less panicked. He explained the things to watch for and anything else I needed to possibly do. I felt so relieved after chatting with this vet in this way.
They are very fast with their answers and no robots. Described the issue and they were quick to suggest a fix AND recommend a service to fix it.
Whatever I needed a question for something they would always ask me for money and I never wanted to do that because I thought it was a scam. Well You proved me wrong. I got the results I needed within minutes. I will definitely come back the next time I have issues. Thank you so much.
I had an issue about my dog Buck. When I found this app, I was surprised how easy it to use.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care