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JustAnswerReviews 12,165

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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2,766
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California
1 review
0 helpful votes
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Doggie dilemma
June 18, 2024

My dog was having some intestinal issues, but I wasn't sure I needed an ER visit. Dr. Kim was quick and answered all of my questions. Maggie is starting to feel better, and I saved some money.

Date of experience: June 8, 2024
Florida
1 review
0 helpful votes
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JustAnswer saved my day
June 18, 2024

Was about to cook a huge meal, and the oven was giving an error code. A simple Google search didn't provide an answer. JustAnswer responded immediately and referred the info to a technician who called me within a minute and he solved the problem right away. Food is happily cooking now.

Date of experience: June 8, 2024
Illinois
1 review
0 helpful votes
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If you are having a problem in a website Just Answer has help with many businesses.
Check it out.

Date of experience: June 8, 2024
Pennsylvania
1 review
0 helpful votes
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Awesome service
June 18, 2024

You answered my question in less than a minute.Thank you very much.

Date of experience: June 8, 2024
Florida
1 review
0 helpful votes
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Answered promptly
June 18, 2024

I asked a question and they answered promptly and very detailed.

Date of experience: June 8, 2024
Ohio
1 review
0 helpful votes
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Bank fee problem
June 18, 2024

Your expert was very sympathetic and guided me to the place where I could file a complaint with the state about this bank in my state.

Date of experience: June 8, 2024
Florida
2 reviews
1 helpful vote
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The vet made me feel better!
June 18, 2024

I was beside myself for making my dog sick. I made mint and parsley dog treats to help with my dogs bad breath. I made these treats and Mike got really sick. I think I put too much mint in them and he didn't respond well to it. The vet gave me a treatment and let me know that it should be ok within 24 hours. If my dog wasn't better, I should bring him to the doctor. So far so good! 🤞🙏

Date of experience: June 8, 2024
Minnesota
1 review
0 helpful votes
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Donald saved the day!
June 18, 2024

My expert took about 15 minutes to research my problem and nailed it first try..

Date of experience: June 8, 2024
California
1 review
0 helpful votes
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Comforted
June 18, 2024

I received good advice concerning my symptoms. It was nice not having to go to see my doctor in person and to receive an experts diagonsis.

Date of experience: June 8, 2024
Michigan
2 reviews
0 helpful votes
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My tech helper was very knowledgeable about my stove. I couldn't close the oven door and he helped me

Date of experience: June 8, 2024
Ohio
1 review
0 helpful votes
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Daniel
June 18, 2024

Daniel was very courteous, patient and easy to understand. The vehicle is new to us and we haven't figured out all the electronics yet. As retirees we may never do that😁

Date of experience: June 8, 2024
Colorado
2 reviews
0 helpful votes
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New born
June 18, 2024

I acquired a new born kitten and really needed some assurance that I was doing things properly very kind and caring thank you

Date of experience: June 8, 2024
California
1 review
0 helpful votes
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Dr Erica was great!
June 18, 2024

Dr Erica was understanding and gave me a lot of information that I did not know.

Date of experience: June 8, 2024
Florida
1 review
0 helpful votes
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What I needed
June 18, 2024

My beautiful 16 yrs old dog Zafira passed away. It was natural, painful for her and traumatizing for me. I didn't understand how can she died in a little more of 24 hrs. I thought it was because something I did because I never saw her in any pain prior that. I was desperate thinking it was me. I needed answers of what happened. I was connected to a wonderful vet. I spoke with her on the phone and continued chatting on the days that followed. She helped me understand it wasn't me, and walked me through the facts according with the info I gave her. My dog was old, but because I was expecting the typical not eating, vomiting or things like that and I was even waiting for her to stop going up and down the stairs to think it was almost time, made me missed the other signs. My ignorance cause her pain. The vet helped me move a little bit forward in my grieving by first understanding that her passing wasn't because something I did. She died of the things that comes with old age. She was surrounded by her family and held by our hands. Dr Emily was so kind, helpful and understanding. It'll take me much more time to heal, but her words put me one step forward. I wish I knew this site existed. Thanks.

Date of experience: June 8, 2024
Georgia
1 review
0 helpful votes
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This answer put my mind at rest.
June 18, 2024

I was so frightened when my 2 year old Shih Tzu ate a raisin and I read it could be dangerous. I contacted JustAnswer when it became available and I was so happy with the speed and thoroughness with which my question was answered. The vet was very knowledgeable and immediately helped me to feel less panicked. He explained the things to watch for and anything else I needed to possibly do. I felt so relieved after chatting with this vet in this way.

Date of experience: June 8, 2024
Texas
1 review
0 helpful votes
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They are very fast with their answers and no robots. Described the issue and they were quick to suggest a fix AND recommend a service to fix it.

Date of experience: June 8, 2024
Colorado
1 review
0 helpful votes
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I now know what to do. Step by step. Wish I would have liked the answers I was given. Lol

Date of experience: June 8, 2024
Texas
1 review
0 helpful votes
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My expert
June 18, 2024

Whatever I needed a question for something they would always ask me for money and I never wanted to do that because I thought it was a scam. Well You proved me wrong. I got the results I needed within minutes. I will definitely come back the next time I have issues. Thank you so much.

Date of experience: June 8, 2024
Indiana
1 review
0 helpful votes
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Buck's story
June 18, 2024

I had an issue about my dog Buck. When I found this app, I was surprised how easy it to use.

Date of experience: June 8, 2024
Massachusetts
1 review
0 helpful votes
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Prompt
June 18, 2024

Just answer was prompt in initial communication and clear with directions.

Date of experience: June 8, 2024