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JustAnswerReviews 12,167

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,766
This company responds to reviews on average within 1 day

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Georgia
2 reviews
0 helpful votes
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Awning issue
June 19, 2024

As an RV newbie i had a question about tilting my awning to direct rain runoff. Randall got back to us very quickly and after getting the make and model of the awning via a photo of the label, he readily gave me a link that gave clear and concise instructions. Very impressive with JustAndwers and Randall.

Date of experience: June 9, 2024
Ohio
1 review
0 helpful votes
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So far good
June 19, 2024

Quick and friendly answer all of my questions very helpful in showing me how to make the next steps on how to proceed

Date of experience: June 9, 2024
West Virginia
1 review
0 helpful votes
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Very Informative
June 19, 2024

Having a new puppy and justAnswer having the knowledgeable veterinarians on call made it very comfortable for me to get answers for my puppy's issue

Date of experience: June 9, 2024
New York
1 review
0 helpful votes
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He went above and beyond
June 19, 2024

I had a car accident in my financed car and had no idea what to do plus I have no police report. There's other issues he helped me with, was super friendly and seemed to really care, and I asked A LOT of questions. He was very sympathetic and responsive to my worries.

Date of experience: June 9, 2024
Tennessee
1 review
0 helpful votes
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Satisfied
June 19, 2024

It was calming. Things were starting to get outta hand. A real good friend had for the second time caused my poor dawgs tail to get caught in the door.and this time it was a big steel double fire door. I just knew that she was gunna loose her tail. And when I got to talk to the vet so quickly I couldn't believe it. The vet was sensitive to what was goin on was truly concerned with the welfare of my baby. We really do get so attached to our pets. The vet was very informative also that I wouldn't need to take my dawg to the er hospital that it would be OK to wait until normal hours and rates to have her checked out if I felt it needed to be!

Date of experience: June 9, 2024
Texas
1 review
0 helpful votes
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Dr was very efficient and knowledgeable,topped it off with being kind and understanding, especially for an older person who simply needed reminding of what I needed to do.

Date of experience: June 9, 2024
Florida
1 review
0 helpful votes
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Just what I needed
June 19, 2024

After 6 long months of blood pressure issues and every Doctor being in a hurry to move on to the next patient, I read about Just Answer and decided to give it a try. The Doctor called me right back as soon as I joined and he was very knowledgeable, caring and compassionate. It was exactly what I needed at the time because I had questions I needed answered and wasn't able to get answers elsewhere. Thank you.

Date of experience: June 9, 2024
California
1 review
0 helpful votes
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Fast answers..
June 18, 2024

My only complaint is... it's kind of pricey. And I just wish I could pay for one question at a time instead of signing up for monthly subscription at a time and then have to cancel through PayPal.

Date of experience: June 8, 2024
Illinois
3 reviews
0 helpful votes
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Got a quick honest response
June 18, 2024

Asked if I should use 1/2" copper pipe to replace my 3/4" galvanized. Honest answer was use 3/4" and that was verified

Date of experience: June 8, 2024
Michigan
1 review
0 helpful votes
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Help with my water heater
June 18, 2024

I was connected with Ian about 15 minutes after I indicated I had questions about my water heater. Ian was extremely patient and knowledgeable and was able to educate me enough to better deal with the problem I had with the water heater.

Date of experience: June 8, 2024
Canada
1 review
0 helpful votes
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My dog suddenly had his eyes rolled up, or so it appeared. I contacted Just Answer and received communication in less than 5 min. I sent Dr.Fray pictures and she said it looked like an allergic reaction and texted me directions on what to do. I spoke with her on the phone. She was very caring and sympathetic. Well worth the cost. Will definitely use this service again. Thank you Dr.Fray and JustAnswer!

Date of experience: June 8, 2024
Vermont
1 review
0 helpful votes
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Fast response and very helpful
June 18, 2024

Myself not knowing what to look for he told Joe told me everything. When a repairman now comes to fix it I know what to tell him or her what we think it is so they can look there first

Date of experience: June 8, 2024
Virginia
1 review
0 helpful votes
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Good but…
June 19, 2024

The technician was helpful, asked good questions and gave sound advice about whether it was worth repairing my dehumidifier. I was not pleased to read that what was presented as a $5 join fee then came with a $38 membership fee which is an automatic MONTHLY fee unless cancelled! Yikes.

Date of experience: June 8, 2024
Ohio
1 review
0 helpful votes
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Peace of mind.
June 18, 2024

I have used this service many times. I feel confident and very pleased with all the physicians that have given me advice. Extremely glad I have this service.

Date of experience: June 8, 2024
Texas
1 review
0 helpful votes
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GE Cafe refrigerator not cooling
June 18, 2024

The Repair Technician, Dino, was familiar with my model and needed repair. He sent me the perfect YouTube repair video that was excellent. Previously I had searched for hours for a DYI video and couldn't find for my model.

Date of experience: June 8, 2024
Canada
1 review
0 helpful votes
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Fast
June 18, 2024

Frank answered fast and his answer was a relief for my me and my family

Date of experience: June 8, 2024
Virginia
1 review
0 helpful votes
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Review 6/8/24
June 18, 2024

Doc was helpful and courteous and answered all my concerns. Top notch.

Date of experience: June 8, 2024
Canada
1 review
0 helpful votes
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Hot tub questions
June 18, 2024

Knowledgeable! Helpful.
Quick to respond. It helped me in a pinch.

Date of experience: June 8, 2024
Georgia
1 review
0 helpful votes
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Other than carrying my DD214 with me, I have never had proof of my Military service. I was looking for an answer.

Date of experience: June 8, 2024
Washington
1 review
0 helpful votes
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Was there right away
June 18, 2024

I had a nerve racking experience with my ge oven. I had it going on self cleaning mode for two hours and then I got scared thinking it was getting way too hot. And it had one more hour to go. I shut it off but the door was still locked. The appliance representative helped me out!
He said wait for the I've to cool down and the lock will automatically unlock after it's cool enough.
Thank you!

Date of experience: June 8, 2024