From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
He did not help me. It was not worth $1 and I would not recommend it
First one was not good; second one was great and gave me good advice
Hello Karen,
I'm glad to assist you.
If a customer is unhappy with the answer or wants a different Expert to answer the question, they can opt the Expert out so that they can work with a different Expert. You can also ask the Expert to opt out so that you can work with someone else.
To go back to your question page, simply log into your account, and click the "My Questions" link at the top of the page. Then click on the question you are actively working on and post your comments in the reply box. Anytime an Expert responds to your question, you'll receive an email notification. There will also be a link in that email that you can click to be taken directly into your account and your conversation.
Please let us know if we can assist you further.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
Dave helped me troubleshoot and identify the problem quickly. Well worth the cost. Thank you!
After I contacted Just Answer, I was contacted right away. The lawyer was knowledgeable and articulate and answered all my questions easily and concisely. I recommend this service to anyone who needs any law advice.
I needed help with Uber App. I reinstalled as directed and thought it was working but when I tried to reserve a car, I started having more troubles. I was relieved because they had given me the Uber service line number. That's why I rated them highly to begin with. Called service line and it was for drivers only with no option to get through but a driver number. I still don't have a ride for Monday. I paid 5.00 to be let down miserably
Hello Cecilia,
I'm ready to help.
This is to confirm that we refunded your payment on 6/7/2024. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please reach out if you need additional assistance.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
I was hesitant at first, but the responses I got really did help!
I had a hard time understanding the rep. We did get the unfreeze done. I do not want to pay $52.00 a month for something I won't use unless absolutely necessary. I thought it was only $1.00 for one time only and now I am charged $52.00 even though I cancelled it the very next morning. Not reasonable.
Our truck had issue that sidelined us in the middle of nowhere in SW- got to speak with Ford mechanic who talked at length with my husband about our problem- he gave us his recommendations and in fact called into nearest Ford dealer and ordered parts we needed- my husband was able to get us there and got that solved
Thought I had a valuable book. Turned out to be worth just 10.00. But now I know and I trust the Just Amswer experts
It was a quick answer to my question. I can't believe you can get this level of support for so little money. Thank you!
Had a BIG problem with my location in the Google Maps app. It was placing me and sending me info about Bhopal, India! It was a nightmare until I asked for your help and "problem solved" so far. Thank You, thank You and thank you guys!
Answered my questions and gave me great advice. Very thorough and informative.
The gentleman I talked to was very professional I could not hear him very well but he explain everything and I'm hoping that really will help me when I get my batteries and I'm hoping that would solve my problem thank you again. And I'm waiting for my refundable $5?
Dr.Gupta was empathetic and informative re: my issue. Thank you Dr.!
I had a zero turn lawn mower with a bad vibration in the engine. I was put in touch with ErickN, who suggested ways to isolate the vibration. I found out what it wasn't and was able to find the cause.
He was very nice, informative and very helpful. I will try what he recommends to unclog my toilet. I was very happy with his service, knowledge and helpfulness. I am going to buy the auger he recommends and hope this solves the problem. After my experience with plumber 717 I would definitely use the service again. Thank you.
The team was not able to handle my issue, but graciously tried to solve it and followed up in an attempt to do so. At the end when it was not solved they refunded everything. Could not have asked for better.
Both the assistant and the veterinarian were very respectful and courteous.Answer my questions fully and make sure that I was satisfied before we stopped communicating
We were asking a very specific question and the mechanic was able to explain the answer clearly along with helping us troubleshoot what would be going on. Very thankful!
Pleasure to deal with Eric. We walk through the entire diagnosis of the issue.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ann,
We're sorry for the experience you had with JustAnswer.
If a customer is unhappy with the answer or wants a different Expert to answer the question, they can opt the Expert out so that they can work with a different Expert. You can also ask the Expert to opt out so that you can work with someone else.
To go back to your question page, simply log into your account, and click the "My Questions" link at the top of the page. Then click on the question you are actively working on and post your comments in the reply box. Anytime an Expert responds to your question, you'll receive an email notification. There will also be a link in that email that you can click to be taken directly into your account and your conversation.
Please let us know if we can assist you further.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18