From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Seth esq. Was very knowledgeable about my issue and gave me some information on how to solve my problem.
Got the answer to questions I have been asking my $300 an hr lawyer for months. So quick easy and saves heaps of research. Found a great expert and stuck with them
I was nervous at first bur they were quick to deal with the problem and I felt better.
Too hard to get a timely response or to get enough follow through to really solve my issues
My dog Nala had these weird bruises on her belly. My veterinarian told me it might be low Platelets and to bring her in asap(this was 10 pm at night). I brought her in and he was right! If I waited any longer my baby wouldn't even make it…I appreciate everything my veterinarian did.
Dr. Winders was assigned to me through Just Answer and he answered my questions thoughtfully and thoroughly. I really like being able to get through to any number of experts quickly.
I will share with others about my positive experience, I learn a lot about my problem and the specialist answers in time and professional.
The tech was very helpful and provide clear instructions on how to handle my issue and explaind what needed to do.
Friendly, easy to talk to, helpful and supportive.
Adam was very kind and helpful.putting trace on benefits sent 5/10
She provided excellent information and listened to my concerns.
Great service. Very knowledgeable. Shawn is great tech. He gave me the right suggestions
After explaining my problem, the advice I was promptly directed very clearly what I needed to do to rectify the problem. I was very impressed by the professionalism of the advisor. I whole heartedly recommend this service
Richard was very knowledgeable and patient. He helped us get our Roku control re- programmed to our TV. He called us back to make sure everything was working.
Vishnu was on point not only did he help me with the power cleaning he exit so I can show him I knew what to do the next time I had that problem. Thank You
I was very impressed by the professionalism of the lawyer. The service was prompt and my question was answered completely as well as an offer of advice moving forward. I'm shocked how simple it was to get clarification. I wasted hours reading the Landlord Tennants act for Ontario. I should have called them from the start. I will not hesitate to do so in the future.
It was very good but I have to wait to get a voltmeter to check what the problem might be
Rick M, CPA was very quick and precise with his answer to my question. The whole process took less than 5 minutes, and now I have the answer to move forward.
I was stressed feeling relaxed.he is explaining everything well
I can't think of any other service that will answer all my questions from veterinary questions here at the ranch to mechanical questions regarding our ATVs, motorcycles, RVs, and camping questions. At the same time, there are legal questions that I ask, and I get very detailed responses from the expert attorneys in the field. I stand by what I say, big value for a small price!
Thoughtful, patient response to my problem….i appreciated the understanding of my frustrations!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Doug,
We apologize that you had this experience with JustAnswer.
While JustAnswer cannot guarantee or predict a response time, most questions are answered in a timely manner. Response time is affected by the number of Experts online, question volume, and the difficulty of individual questions.
If you have questions or if there's anything else you'd like assistance with, specifically with your account, feel free to let us know, and we'll be happy to assist.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18